Medical Legal jobs in Sheffield

Hours: 37.5 hours per week, Monday to Friday (hybrid working)

Salary: £55,000 - £60,000 per annum

About the Role

PHL Group has been selected as the police custody healthcare provider for South Yorkshire and Humberside, with the service going live in January 2027. We are looking for an experienced Service Contract Manager to join our team and take overall responsibility for the successful operational and contractual delivery of this important service.

Are you an experienced healthcare or operational leader with a strong background in contract management, service delivery and stakeholder engagement? Are you passionate about developing high-performing teams, delivering exceptional services and driving continuous improvement?

As Service Contract Manager, you will provide strategic and operational leadership across the custody healthcare contract, ensuring the service consistently meets its contractual obligations, delivers safe and effective care, achieves key performance indicators (KPIs) and maintains strong financial performance.

You will lead and empower the Lead Forensic Medical Examiner (FME), Lead Healthcare Professional (HCP) and wider clinical and operational teams, creating a positive culture of accountability, collaboration and continuous improvement.

You will act as the main point of contact for the client organisation, developing strong relationships with key stakeholders, police partners and internal teams. You will oversee contract performance, workforce planning, recruitment, rota management, financial performance, governance and compliance, while identifying opportunities to develop and improve the service.

Working closely with the wider contract management team and senior leadership, you will lead service transformation, support business continuity planning and ensure robust systems are in place for risk management, patient safety and continuous improvement.

This is a hybrid role, working 37.5 hours per week, Monday to Friday, with regular travel between custody locations and attendance at stakeholder meetings as required. You may also be required to participate in an on-call manager rota to support service resilience and operational continuity.

We are looking for a confident, visible and values-led leader who can inspire teams, manage complex stakeholder relationships and deliver a high-performing service.

Location

The role will cover the following custody suites across South Yorkshire and Humberside. This is a hybrid working position. Regular travel between sites will be required to support operational delivery, team engagement and stakeholder relationships.

Humberside Police:

• Clough Road Custody, Kingston upon Hull.
• Birchin Way Custody, Grimsby.
• Priory Road Custody, Priory Headquarters, Kingston upon Hull.

South Yorkshire Police:

• Churchfield Custody Suite, Barnsley.
• College Road Custody Suite, Doncaster.
• Shepcote Lane Custody Suite, Sheffield.

A full UK driving licence and access to a vehicle insured for business use are essential.

Key Responsibilities

As Service Contract Manager, your responsibilities will include, but are not limited to, the following:

• Lead the overall operational and contractual delivery of the custody healthcare service, ensuring contractual obligations and KPIs are achieved.
• Lead, support and empower clinical and operational teams, promoting high standards, staff engagement and a positive working culture.
• Act as the primary point of contact for the client organisation, developing strong stakeholder relationships and effective partnership working.
• Oversee workforce planning, recruitment and rota management, ensuring appropriate staffing levels and achievement of the 100% rota fill KPI.
• Manage contract performance, financial planning, budgeting and forecasting, driving cost improvements and operational efficiencies.
• Ensure effective governance, regulatory compliance, risk management, patient safety and continuous service improvement.
• Lead service development, transformation and business continuity planning, representing the service at performance boards and external meetings.
• Provide visible, values-led leadership, supporting staff development, performance management and accountability, while participating in an on-call manager rota as required.

About You

Essential

• Significant senior-level management experience within a complex organisation, with demonstrable contract, operational and stakeholder management experience.
• Experience leading, developing and motivating teams, with the ability to inspire others, build trust and manage performance.
• Strong strategic and commercial awareness, including experience managing a business unit with £1m+ turnover.
• Experience in workforce planning, service development, mobilisation and leading transformational change.
• Understanding of regulatory compliance, governance and service quality requirements.
• Experience developing operational processes, service delivery and patient flow, including SOPs and guidelines.
• Excellent communication, interpersonal and organisational skills, with the ability to manage competing priorities and build effective stakeholder relationships.
• Strong decision-making skills, taking accountability and responsibility for actions and behaviours.
• Degree or equivalent formal leadership training.
• Full UK driving licence