Medical Operations Manager jobs

Country Manager – Bermuda Operations

Location: Bermuda
Reporting to: Chairman & Group Chief Executive Officer

Lead the Future of Healthcare in Bermuda

UC Group of Companies (UCG) is one of Bermuda's most innovative and rapidly growing healthcare and wellness organizations, with interests spanning healthcare, diagnostics, laboratory services, medical technology, wellness, and property management.

As we continue our transformation from a founder-led business into a multinational healthcare enterprise with operations in Bermuda, South Africa, and the United States, we are seeking an exceptional executive leader to join our team as Country Manager – Bermuda Operations.

This is a unique opportunity to lead a diverse portfolio of businesses, drive strategic growth, champion innovation and digital transformation, and play a defining role in shaping the future of healthcare in Bermuda.

About UC Group of Companies

Our operating businesses include:

• Northshore Medical & Aesthetics Center
• Northshore Medical Laboratory
• Thrive Medical Cannabis Center
• Brown's Property Management
• Future healthcare, diagnostic, wellness, and real estate ventures

Supported by UCG Global Services & Management Ltd., we are building an integrated healthcare ecosystem focused on excellence, innovation, and exceptional patient outcomes.

The Opportunity

As the senior executive responsible for all Bermuda operations, you will oversee the performance, growth, and strategic alignment of multiple business units while leading a team of experienced leaders across healthcare, diagnostics, wellness, property management, finance, HR, marketing, and technology.

Reporting directly to the Chairman & Group CEO, you will be responsible for delivering operational excellence, financial performance, organizational growth, and a culture of accountability and innovation.

Key Responsibilities

Executive Leadership

You will:

• Lead all Bermuda operations as an integrated operating group.
• Execute the strategic direction established by the Board and Group CEO.
• Translate business strategy into measurable operational results.
• Build and mentor a high-performing leadership team.
• Foster a culture of accountability, collaboration, service excellence, and innovation.
• Drive continuous improvement across all business units.

Financial & Commercial Leadership

You will have full responsibility for Bermuda's business performance, including:

• Revenue growth
• Profitability and EBITDA
• Cash flow management
• Budgeting and forecasting
• Cost optimization
• Capital expenditure planning
• Financial governance and risk management

Operational Excellence

Provide executive oversight across:

Northshore Medical & Aesthetics

• Clinical and patient services
• Operational efficiency
• Scheduling and capacity management
• Patient experience initiatives

Northshore Medical Laboratory

• Diagnostic and laboratory operations
• Quality management systems
• Accreditation compliance
• Workflow and productivity optimization

Thrive Medical Cannabis Center

• Clinical and retail operations
• Regulatory compliance
• Product and patient service management
• Revenue growth initiatives

Brown's Property Management

• Property operations and maintenance
• Facilities management
• Capital projects
• Tenant relations

Growth & Business Development

Lead the development and execution of growth strategies through:

• New healthcare and diagnostic services
• Government and corporate partnerships
• Strategic alliances
• Insurance relationships
• New revenue streams
• Service expansion opportunities

Digital Transformation & Innovation

Champion modernization across the business by driving:

• AI implementation and automation
• Workflow optimization
• Digital patient engagement
• CRM enhancement
• Business intelligence and analytics
• KPI dashboards and performance reporting
• Process redesign and efficiency initiatives

People & Culture

Lead and develop a workforce of approximately 50–100 employees through:

• Talent acquisition and retention
• Leadership development
• Succession planning
• Performance management
• Employee engagement initiatives
• Organizational culture development

Governance, Compliance & Risk

Ensure compliance with all regulatory and governance requirements, including:

• Healthcare and clinical regulations
• Employment legislation
• Privacy and data protection
• Occupational health and safety
• Corporate governance standards
• Enterprise risk management

What We're Looking For

Essential Qualifications & Experience

• Bachelor's degree in Business, Healthcare Management, Finance, Operations, or a related discipline.
• Minimum 10 years' experience in a senior executive leadership role.
• Demonstrated accountability for full P&L management.
• Experience leading complex, multi-disciplinary organizations.
• Proven success managing multiple business units simultaneously.
• Strong commercial, operational, and financial acumen.
• Experience leading organizational transformation and change initiatives.
• Exceptional communication and stakeholder management capabilities.

Preferred Qualifications

• MBA, MHA, MSc Management, or equivalent postgraduate qualification.
• Experience in healthcare, diagnostics, laboratory services, medical technology, or other regulated industries.
• Experience leading organizations through periods of rapid growth.
• Exposure to AI, automation, digital transformation, and business intelligence platforms.

Leadership Profile

The successful candidate will demonstrate:

• Strategic thinking
• Enterprise leadership
• Financial discipline
• Operational excellence
• Commercial acumen
• Change leadership
• Systems thinking
• Data-driven decision-making
• Emotional intelligence
• Innovation mindset
• High integrity and accountability
• Talent development and coaching capability

What Success Looks Like

Within your first 12 months, you will:

• Improve profitability across Bermuda operations.
• Strengthen leadership capability throughout the organization.
• Introduce enterprise-wide performance dashboards and KPI reporting.
• Deliver measurable efficiency improvements through AI and automation.
• Enhance patient satisfaction and service quality.
• Improve operational controls and financial discipline.
• Build a high-performance culture focused on accountability and results.
• Position Bermuda as the benchmark operating division for international expansion.

Why Join UC Group of Companies?

This role offers a rare opportunity to lead one of Bermuda's most exciting and innovative healthcare organizations during a period of significant growth and transformation.

You will work alongside an ambitious executive team committed to innovation, operational excellence, and improving healthcare outcomes while helping shape a leading integrated healthcare organization with international aspirations.

If you are an accomplished executive with the vision, leadership capability, and commercial expertise to drive the next phase of growth, we would like to hear from you.

To apply, please submit your resume, x2 professional references and your certifications to this advert or at https://nmacbm.bamboohr.com/careers/85 or at hr@ucg.bm

Pay: From £7,000.00 per month

Work Location: In person