Medical Practice Manager jobs in Greenhithe

Practice Manager – Job Profile

Job Title

Practice Manager

Location

Chislehurst, Kent

Overview

We are seeking an experienced and motivated Practice Manager to lead the day-to-day operations of the practice, ensuring exceptional patient care, regulatory compliance, team performance, and commercial success. The successful candidate will be a strong leader with a proven ability to drive business growth, manage people effectively, and maintain high standards across all aspects of practice operations.

Key Responsibilities

Business Development & Growth

• Drive practice performance through effective business planning and target management.
• Monitor and improve key performance indicators (KPIs), including revenue, treatment conversion, patient retention, and appointment utilisation.
• Identify opportunities to increase private treatment uptake and enhance patient experience.
• Support marketing initiatives and local business development activities to attract new patients.
• Work closely with clinicians to maximise treatment acceptance and practice profitability.

Leadership & Team Management

• Lead, motivate, and develop the practice team to achieve individual and collective objectives.
• Conduct regular team meetings, performance reviews, and coaching sessions.
• Foster a positive, patient-focused culture that reflects the values of of our dental practice
• Manage recruitment, onboarding, training, and staff development.
• Handle employee relations matters professionally and in line with company policies.

Operational Management

• Ensure the smooth running of daily practice operations.
• Manage appointment scheduling, diary optimisation, and resource allocation.
• Oversee stock control, supplier relationships, and budget management.
• Implement and maintain efficient administrative systems and processes.

Compliance & Governance

• Ensure full compliance with CQC requirements, GDC standards, GDPR, HTM guidance, and all relevant healthcare regulations.
• Maintain accurate records, policies, risk assessments, and audits.
• Lead the practice through inspections and compliance reviews.
• Promote a culture of continuous quality improvement and patient safety.

Patient Experience & Treatment Coordination

• Deliver outstanding customer service and patient care.
• Support patients throughout their treatment journey and address concerns professionally.
• Utilise previous Treatment Coordinator (TCO) experience to assist with treatment presentations, case acceptance, and patient communication.
• Work collaboratively with clinicians to improve treatment conversion rates and patient engagement.

Software & Systems

• Competent in Dentally
• Produce reports and analyse data to support business decisions.
• Ensure accurate patient records and efficient workflow management.

Essential Requirements

• Previous experience as a Dental Practice Manager or Senior Dental Administrator.
• Demonstrable experience driving business performance and achieving growth targets.
• Strong leadership and team management skills.
• Preferably have prior Treatment Coordinator (TCO) experience with a proven ability to increase treatment acceptance.
• Working knowledge of Dentally software.
• Excellent understanding of dental compliance, CQC requirements, and regulatory standards.
• Strong organisational, communication, and problem-solving skills.
• Commercial awareness and financial acumen.

Desirable Requirements

• Management qualification or leadership training.
• Experience within a private or mixed dental practice environment.
• Knowledge of marketing and patient acquisition strategies.

Salary

£38, 000 – £45,000 per annum (depending on experience and qualifications), plus potential performance-related bonus.

Personal Attributes

• Professional and approachable.
• Results-driven with strong commercial awareness.
• Highly organised and detail-oriented.
• Positive leader who inspires and develops others.
• Passionate about delivering exceptional patient care and business excellence.

This role is ideal for an experienced dental professional who combines strong operational leadership with commercial awareness, compliance expertise, and previous TCO experience to help drive the continued success of our dental practice

Pay: £38,000.00-£45,000.00 per year

Application question(s):

• Minimum 5 years of dental experience ?
• Management and leadership qualifications?

Work Location: In person