Medical Practice Manager jobs in Greenhithe

Practice Manager - Salary Competitive DOE

EvoDental is looking for an organised, proactive and people-focused Practice Manager to take ownership of the day-to-day running of our clinic.This is a varied role where you'll be responsible for ensuring the clinic runs smoothly, the team are supported, diaries are used effectively and every patient receives an outstanding experience.Working closely with the London Business Manager and alongside our clinical, nursing and technical teams, you'll play an important role in the operational and commercial success of the clinic.A dental nursing background or dental nursing qualification would be an advantage, but is not essential.What you'll be doing

• Take ownership of the smooth day-to-day running of the clinic.
• Lead and support the clinic team, ensuring daily priorities, responsibilities and expectations are clear.
• Coordinate team rotas, clinic schedules and patient flow.
• Lead daily huddles and support effective communication across the clinic.
• Oversee the patient journey, ensuring patients receive a warm, professional and reassuring experience throughout their care.
• Manage diaries and clinic capacity to support effective utilisation of clinical time.
• Monitor patient enquiries, consultations, follow-ups and outstanding actions to ensure opportunities aren't missed.
• Support and resolve patient feedback and complaints, escalating where appropriate.
• Maintain high standards of record keeping, confidentiality, GDPR, Health & Safety and clinical governance.
• Support clinic audits, risk assessments, incidents and compliance activity, ensuring actions are followed through and recorded.
• Monitor relevant clinic KPIs, diary utilisation and operational performance, identifying risks and opportunities for improvement.
• Maintain strong commercial awareness and understand how diary management, patient experience and operational efficiency contribute to clinic performance.
• Work closely with the London Business Manager to continually improve patient experience, team effectiveness and clinic performance.

What we're looking forEssential:

• Previous Practice Manager, Deputy Practice Manager or similar healthcare management experience.
• Experience within a dental, healthcare or patient-facing clinical environment.
• Experience leading, supervising or supporting a team.
• Strong organisational skills and confidence managing multiple priorities.
• Excellent communication skills with a calm, approachable and professional manner.
• Confidence managing diaries, patient flow and clinic administration.
• Strong attention to detail and an understanding of confidentiality and GDPR.
• Good IT skills and confidence using patient management systems.
• A proactive approach with the confidence to take ownership and solve problems.
• Commercial awareness and an understanding of how excellent patient care and efficient clinic operations contribute to business performance.

Desirable:

• Dental nursing experience and/or a recognised dental nursing qualification.
• Experience within private dentistry, implant dentistry or specialist healthcare.
• Experience supporting clinical governance, Health & Safety, audits and compliance activity.
• Experience managing patient complaints and service recovery.
• Experience monitoring clinic KPIs, diary utilisation or operational performance.

About YouYou'll be someone who enjoys taking ownership and making things happen. You'll be comfortable leading and supporting people, solving problems and keeping a busy clinic organised while never losing sight of the patient experience.

Benefits:

• Company pension
• Cycle to work scheme
• Free parking
• Health & wellbeing programme

Work Location: In person