Medical Practice Manager jobs in London

Full Time - Monday to Friday

About Us

The Fleet Street Clinic is a fully resourced, multidisciplinary medical centre in the City of London, offering travel health, GP, occupational health, laboratory, pharmacy, podiatry and corporate wellbeing services. We are a small, friendly team and offer a stimulating and varied working environment with plenty of opportunity for further training and personal development.

Our Occupational Health service supports a growing portfolio of corporate clients with pre-employment medicals, health surveillance and a wide range of other OH provision, delivered by our team of Occupational Health Practitioners. We hold SEQOHS (Safe Effective Quality Occupational Health Service) accreditation, a mark of the quality and safety of our OH provision. This is a non-clinical, operational leadership role at the heart of that service.

About the Role

We are seeking an experienced Occupational Health Service Manager to lead the operational delivery of our Occupational Health service. This is a non-clinical, operational role: you will not be delivering clinical care yourself, but you will be the person who makes sure the service runs smoothly, clients are well looked after, and our Occupational Health Practitioners (OHPs) are scheduled, supported and set up to deliver excellent care.

You will act as the main point of contact for our corporate OH clients, own the quality and audit framework for the service, and line manage our Project Coordinator. Salary according to experience.

Typical duties include:

• Acting as the main point of contact for our Occupational Health clients — building strong working relationships, understanding their needs, and ensuring the service is delivered to a consistently high standard
• Facilitating and overseeing the client and patient booking process — ensuring appointments are scheduled efficiently and clients and patients have a smooth, professional experience from first contact through to completion
• Leading annual service reviews with OH clients — reporting on performance, usage and outcomes, and identifying opportunities to strengthen and grow the relationship
• Managing the schedules and rotas of our Occupational Health Practitioners (OHPs) — ensuring appropriate cover, capacity and turnaround times across all client contracts
• Maintaining audit and quality records for the OH service, including the standards required to uphold our SEQOHS accreditation, in line with clinical governance and regulatory requirements
• Managing client and patient feedback and complaints — investigating concerns, coordinating responses, and identifying learning points to drive continuous improvement
• Line managing the OH Project Coordinator, providing day-to-day direction, support and development
• Participating in quality and regulatory compliance activity for the service, working closely with the clinic's clinical governance and compliance functions

About You

• Previous experience in an operational management role within Occupational Health, private healthcare, or a related service-delivery environment
• Confident managing client relationships, including reporting on performance and handling escalations professionally
• Experience scheduling or coordinating a team of practitioners, contractors, or clinicians, ideally across multiple client accounts
• A strong grasp of audit, quality and compliance processes, and comfortable maintaining accurate records to support them
• Experience handling client or patient feedback and complaints with empathy, discretion and a focus on resolution
• Previous line management experience, with the confidence to support and develop a direct report
• Excellent organisational skills and the ability to manage a varied, fast-moving workload
• Excellent communication skills, both written and verbal
• Computer literate, with confidence using booking and case management systems
• A flexible, "can do" outlook, and a genuine interest in the quality of the service you help deliver

What We Offer

• Competitive salary dependent on experience
• A varied, operationally-focused role at the centre of a growing Occupational Health service
• Opportunity to work within a respected, multidisciplinary private clinic
• Friendly and supportive team environment
• Support with professional development and training
• Pension and annual leave entitlement

Job Types: Full-time, Permanent

Pay: £45,000.00-£50,000.00 per year

Benefits:

• Casual dress
• Employee discount

Education:

• Bachelor's (preferred)

Experience:

• OH Admin: 2 years (preferred)

Work Location: In person