Medical Practice Manager jobs in North West London

Bodybalance Physiotherapy & Sports Injury Clinic

Location: Hatfield, Hertfordshire, with involvement across our three clinics

Hours: Full-time (38 hours over five days) or part-time (four days per week) considered

Salary: From £38,000 per annum FTE, depending on experience (pro rata for part-time)

About Bodybalance

Bodybalance is an established private physiotherapy and sports injury business with three clinics across North London and Hertfordshire.

We help people of all ages return to an active, healthy life, specialising in sports injuries, musculoskeletal and orthopaedic physiotherapy, alongside specialist services and sports massage.

We're a close-knit team, committed to excellent patient care and guided by our values of Respect, Always Active and Aim High.

The Opportunity

We're looking for an experienced, proactive Practice Manager to lead our non-clinical operations and help us continue developing Bodybalance.

This is a varied, hands-on leadership role combining people management, operational oversight, commercial awareness and continuous improvement.

You'll lead our administrative team, oversee the smooth running of our clinics and help ensure our people, processes and systems work effectively together. You'll work alongside your team, delegate effectively and take ownership of ensuring the wider operation runs smoothly.

As part of our leadership team, you'll work closely with the Managing Director and Clinical Team Leads, with genuine responsibility, autonomy and the opportunity to influence how the business develops.

We're particularly interested in someone who enjoys taking ownership, celebrates what we do well and is always looking for opportunities to make things better.

What You'll Be Doing

• Leading and developing our administrative team, providing direction, support, training and feedback.
• Overseeing day-to-day operations across our three clinics, ensuring excellent service for patients and clinicians.
• Overseeing financial and administrative processes, including invoicing, payments, reconciliations and outstanding balances, ensuring systems and processes work effectively.
• Monitoring business performance, using information to identify trends, opportunities and improvements.
• Developing systems and processes to improve efficiency, consistency and patient experience.
• Making effective use of technology and automation, overseeing systems such as our AI-supported insurance invoicing platform, ensuring they work reliably and identifying opportunities to improve how we use them.
• Supporting communication and teamwork across our clinics and contributing to the wider leadership team.
• Maintaining operational standards, including administrative compliance and health and safety.

About You

We're looking for someone with proven management or supervisory experience, ideally within a busy, customer-facing service environment.

You'll be:

• A confident, supportive leader who enjoys developing people, delegates effectively and takes responsibility for their team's performance.
• Organised, proactive and comfortable managing competing priorities.
• Comfortable taking responsibility, making decisions and following things through.
• Commercially aware, with an interest in understanding and improving business performance.
• Comfortable working with numbers, including financial and performance information, and confident using spreadsheets to organise and analyse data.
• Confident with technology, quick to learn new systems and enthusiastic about using automation and digital tools to improve efficiency and ways of working.
• A clear communicator who builds positive working relationships.
• Practical, curious and motivated by continuous improvement.
• Flexible and adaptable, willing to adjust working hours when needed to support the team and meet the operational needs of the business.

Experience in private healthcare would be useful but isn't essential. We're more interested in your management experience, capability and approach.

Working Arrangements

We welcome applications from candidates seeking either a full-time role (38 hours over five days) or a part-time role over four days, with salary adjusted pro rata.

The role will normally involve working in our Hatfield clinic on Mondays and Fridays, with considerable flexibility in how the remaining hours are organised, including opportunities to work from home.

We're happy to discuss alternative arrangements with the right candidate, balancing individual preferences with the operational needs of the business, including occasional clinic cover.

What We Offer

• Permanent employed position with a competitive salary, depending on experience.
• Full-time or part-time (four days), with flexible working arrangements.
• A friendly, supportive team and positive working environment.
• Genuine responsibility and the opportunity to influence how the business develops.
• Paid annual leave, increasing with length of service.
• Paid sick leave and company pension scheme.
• Private medical insurance, subject to eligibility.
• Opportunities for professional development and training.
• Free gym access and subsidised on-site parking.
• Cycle to Work scheme.
• Regular team events and activities.

Recruitment Process

Our recruitment process will normally involve an initial telephone or video interview, followed by an in-person interview.

Interviews will be arranged as suitable applications are received, and we may close applications early if we identify a suitable candidate.

We're looking for someone to join us as soon as reasonably possible, allowing for notice periods and any necessary pre-employment checks.

Interested?

If you're an experienced manager who enjoys developing people, solving problems and making businesses work better, we'd love to hear from you.

Please apply with your CV and a covering letter explaining why you'd be a good fit for Bodybalance.

Pay: From £38,000.00 per year

Benefits:

• Company events
• Cycle to work scheme
• Employee discount
• On-site gym
• On-site parking
• Private medical insurance
• Sick pay

Application question(s):

• Are you looking for a full-time role (38 hours over five days) or a part-time role (four days per week), or would you be happy to consider either?

Experience:

• people-management or supervisory: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person