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Medical Practice Manager jobs in Portsmouth

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    • Reports to: Regional Operations Manager.
    • Supervise colleagues, clarify responsibilities and support effective collaboration across the practice.
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    • Full training and ongoing support – including from the practice owner.
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    • Home-based with UK Travel | £40,000 | Full Time*.
    • You'll lead the operational delivery and ongoing development of five static clinics located across the UK,…
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Job Post Details

Practice Manager
Active Step Healthcare Ltd
Segensworth Road, Fareham PO15 5RQ
Permanent, Full-time
Apply now

Job details

Pay information not provided
Employee discount, Free parking, Private medical insurance, On-site parking
Permanent, Full-time
Monday to Friday
Segensworth Road, Fareham PO15 5RQ

Full job description

About Active Step
Active Step is a growing private clinic in Fareham specialising in foot and musculoskeletal care. We put patients first, and we believe that high standards and genuine care go hand in hand.

About the role
We’re looking for a hands-on Practice Manager to lead our Patient Care Team and keep the clinic running smoothly every day.

The role is split roughly 50/50:

  • Front of house and patient care. You’ll work on the patient care desk alongside the team, looking after patients, managing diaries and handling payments.
  • Leadership and operations. You’ll lead a team of four (3.0 FTE), track clinic performance, and turn our clinical strategy into clear actions the team delivers.

What you’ll do

  • Lead by example on reception: greeting patients, handling calls and emails, and booking appointments in Cliniko
  • Take payments, process insurance invoices and memberships, and reconcile Stripe payments
  • Plan the daily rota and share out tasks so the clinic is always covered
  • Hold regular 1:1s, probation reviews and appraisals, and onboard and train new team members
  • Hold the team to agreed standards, and deal with underperformance fairly and promptly
  • Collate weekly and monthly performance data, such as utilisation, retention, DNAs and revenue, and present it to the Founder with suggested actions
  • Put new initiatives and patient pathways into practice across the team
  • Keep SOPs, policies, GDPR and health and safety up to date
  • Use tools like Claude AI to work smarter and streamline admin
  • Handle complaints and escalated issues calmly and professionally

What we’re looking for

Essential:

  • Experience in a private healthcare clinic
  • Experience as a practice manager, office manager, team leader or supervisor
  • Line management experience, including 1:1s and managing performance
  • Experience onboarding and training new staff
  • Hands-on reception or customer service experience
  • Confidence using practice management or booking software and spreadsheets
  • Calm, organised and warm with patients, and confident having difficult conversations

Desirable:

  • Cliniko experience (strongly preferred)
  • Experience using Stripe and GoCardless
  • Experience using Claude AI or similar AI tools
  • Podiatry, physiotherapy or MSK clinic experience

Your development
We’ll invest in you as a leader. You’ll complete a recognised Level 5 qualification in Leadership and Management, delivered online through Leading Practice Ltd. Throughout the course, you’ll keep reflective practice logs to show how you’re applying what you learn. You’ll also have regular check-ins and ongoing leadership coaching.

This role is for you if…

  • You enjoy being hands-on with patients and leading a team
  • You like structure, routines and getting things right
  • You want to grow as a leader with real support behind you

What we offer

  • £36,000 – £40,000 per year, depending on experience
  • Monday to Friday, 9:00am – 5:30pm

Pay: £36,000.00-£40,000.00 per year

Benefits:

  • Employee discount
  • Free parking
  • On-site parking
  • Private medical insurance

Work Location: In person

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