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    • Diary Management: Efficiently optimise appointment scheduling, confirm appointments and coordinate with colleagues for effective diary management.
    • Book and manage appointments using our practice management system.
    • As the first point of contact for our patients, you'll play a vital role in creating a…
    • This is a varied and rewarding role that combines exceptional customer service with administrative support, client coordination, and operational assistance.
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    • Minimum 1 year of receptionist experience in a high-standard professional environment (essential).
    • This role will also involve covering annual leave for our…
    • Providing clear guidance on practice processes and NHS pathways.
    • You will be the first point of contact for patients needing help, reassurance, or urgent…
    • Attend and contribute to practice meetings as required.
    • Support the practice in maintaining high standards of clinical governance, information governance and…
    • Providing reception cover across practices as required.
    • Travel allowance for working across practice sites.
    • Supporting clinicians and the wider practice team…
    • Support in cross-covering other roles within the hospital, such as the medical records clerk or the ward clerk role.
    • Prior experience of working in a Medical Receptionist role in general practice.
    • Record actions taken in patient record where appropriate or in accordance with…
    • Previous dental or medical reception experience.
    • You will play a key role in ensuring patients feel welcomed while helping the practice run smoothly behind the…
    • Coordinate with medical staff to facilitate patient flow and manage any scheduling conflicts.
    • This role is crucial for ensuring smooth operations within the…
    • *Appointment management* - Maintain and monitor the practice appointment system.
    • As the first point of contact for patients, you’ll play a key role in ensuring…
    • Raising Prescription as per practice protocols if suitable trained.
    • (applicant will also be expected to pick up holiday cover).
    • Expected hours: 16.0 per week.
    • Customer service principles and practices.
    • Ability to follow policies, practices and protocols.
    • Previous experience in NHS/general practice preferred but not…
    • Working closely with GPs, nurses and the wider practice team to ensure the smooth running of the practice.
    • Previous experience in a GP practice or healthcare…

Job Post Details

Clinic Coordinator - Temple Fortune - job post

Audika_United_Kingdom
London NW11 0AA
Full-time
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Job details

Job type

  • Full-time

Shift and schedule

  • Monday to Friday

Location

London NW11 0AA

Full job description

Clinic Coordinator - Temple Fortune

At Audika, the Clinic Coordinator provides exceptional customer service and a welcoming environment for all patients to our hearing centres.

We are looking for a Clinic coordinator to join our Temple Fortune hearing centre full-time Monday-Friday 9am-5pm.

Key Responsibilities:

  • Diary Management: Efficiently optimise appointment scheduling, confirm appointments and coordinate with colleagues for effective diary management.
  • Support our hearing care professionals to provide exceptional customer care to our customer (or patients) in hearing centres, day clinics and during home visits.
  • Administration: Maintain customer records, adhere to GDPR regulations, and manage reporting tasks, including stock records.
  • Sales: Proactively promote the Wellness program, accessories, and care plans through positive customer engagement.
  • Customer Care: Prioritise premium service by warmly engaging with customers, promptly answering calls, and building strong relationships.
  • Branch Presentation: Uphold brand standards by maintaining cleanliness and displaying literature appropriately.

We are looking for an individual who possesses the following qualities:

  • A persuasive influencer with a friendly demeanour, good at achieving desired outcomes through positive interactions.
  • Self-motivated and competitive, driven to meet and exceed targets.
  • Logical and proactive, capable of navigating challenging situations with ease.
  • Personable and enthusiastic communicator with a strong focus on delivering exceptional customer service.

Ready to make a difference with your friendly and customer-centric approach? Join our team at Audika. For more information about Audika - About us | Learn about Audika Hearing Care Ltd.


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