Medical Practice Receptionist jobs

Medical Receptionist – Private GP Practice

Full Time | £27,000 per annum | North West London

We are looking for an experienced, professional and personable Medical Receptionist to join our friendly, family-run private GP practice in North West London.

This is a busy, patient-focused role and we are particularly looking for someone who already understands the standards of service expected within private healthcare. Previous experience working within a private GP practice, private clinic or similar private healthcare environment is highly desirable, together with a minimum of two years' experience in medical reception or clinical administration.

The successful candidate will be confident, well presented and highly organised, with an articulate and professional telephone manner. You will be comfortable managing a busy reception environment, able to prioritise competing demands and, above all, committed to providing an excellent experience for our patients.

You will work closely with our doctors, clinical team, dispensary and wider administrative team and will need to be equally comfortable working collaboratively and using your own initiative.

Hours

This is a full-time position, five days per week, with shifts scheduled between:

Monday–Friday: 8:00am–7:00pm

You will also be required to work approximately one Saturday morning in every three (9:30am–12:30pm).

Flexibility to help provide appropriate cover during periods of annual leave and staff absence is important.

Salary

£27,000 per annum

Key Responsibilities

Your responsibilities will include:

• Providing a warm, professional welcome to patients and visitors
• Answering incoming telephone calls and dealing with enquiries appropriately and professionally
• Managing patient emails and correspondence
• Booking, amending and managing patient appointments
• Managing doctors' diaries and clinic schedules
• Registering patients and accurately maintaining electronic patient records
• Liaising with patients, doctors, hospitals, insurance companies and other healthcare providers
• Coordinating / organising medical examinations and associated administration
• Taking and processing patient payments
• Managing incoming and outgoing post
• Scanning and filing clinical and administrative documentation
• Typing medical letters and correspondence using a dictation service
• Maintaining strict patient confidentiality at all times
• Assisting with general office administration and stock management
• Supporting the clinical and administrative teams with other duties as required
• Helping ensure the reception area is tidy and ant the wider practice is run smoothly throughout the day

About You

We are looking for someone who has:

• A minimum of two years' experience as a Medical Receptionist, Medical Secretary or Clinical Administrator
• Experience working within a private healthcare environment; private GP practice experience would be particularly advantageous
• An excellent understanding of the importance of patient service and discretion within private healthcare
• Excellent written and verbal communication skills
• A professional, friendly and confident manner
• Strong organisational skills and excellent attention to detail
• The ability to remain calm and professional in a busy environment
• Excellent team-working skills while also being confident working independently
• Strong digital and administrative skills
• Good working knowledge of Microsoft Outlook, Word and Excel
• Experience using an electronic patient record or clinical management system; Semble experience would be advantageous
• Excellent punctuality and reliability
• A discreet and confidential approach to sensitive patient information

What We're Looking For

Our reception team is often the first and last point of contact our patients have with the practice, so this is much more than a traditional reception role.

We are looking for someone who understands the importance of exceptional patient service within private healthcare — someone who is warm and approachable while remaining professional, efficient and discreet.

Attention to detail is particularly important. You should be comfortable taking ownership of tasks, following processes carefully and ensuring that patient enquiries are followed through rather than simply passed on.

If you are an experienced medical receptionist or clinical administrator who enjoys working in a busy, friendly private healthcare environment, we would be delighted to hear from you.

Job Type: Full-time

Pay: £27,000.00 per year

Benefits:

• Company pension

Experience:

• Medical Receptionist duties: 2 years (required)

Work Location: In person