Medical Practice jobs in Scunthorpe

This is a fixed-term maternity cover position for approximately 10 months. The contract is expected to run until approximately June/July 2027; however, the post will terminate upon the return of the substantive postholder, whose return date may be earlier or later than anticipated.

Main Duties and Responsibilities

• Provide a professional and courteous reception service to patients and visitors.
• Answer incoming telephone calls promptly and deal with enquiries appropriately.
• Book, amend and cancel patient appointments using the clinical system.
• Signpost patients to the most appropriate clinician or service.
• Receive and accurately record patient information.
• Maintain and update patient records ensuring accuracy and confidentiality at all times.
• Handle incoming and outgoing correspondence including emails, letters and clinical documents.
• Scan and file documents electronically within patient records.
• Liaise with GPs, nurses and other members of the multidisciplinary team.
• Support patients with general enquiries and provide assistance where required.
• Ensure the reception and waiting areas are kept tidy and welcoming.
• Open and close the reception area following practice procedures where required.
• Undertake general administrative duties to support the practice team.
• Participate in training and team meetings as required.

WORKING DAYS

• Monday 7.45am - 1.00pm
• Tuesday 7.45am - 1.00pm
• Wednesday 7.45am -4.45pm
• Friday 7.45am -2.00pm

Essential Qualifications

• GCSEs (or equivalent) including English and Mathematics
• Good standard of written and verbal communication
• Basic IT skills including use of Microsoft Office systems

Desirable Qualifications

• NVQ Level 2 or equivalent in Business Administration, Customer Service or Healthcare Administration
• Previous training in reception or customer service roles
• Experience of working within a GP practice or NHS setting
• Knowledge of clinical systems such as SystmOne

Please note that this job description is intended to provide an overview of the main duties and responsibilities of the role and is not an exhaustive list. Duties may be amended or varied from time to time in line with the needs of the practice following discussion with the postholder.

Job Types: Part-time, Permanent

Pay: £12.71 per hour

Benefits:

• Company pension
• Free flu jabs
• Free parking
• Health & wellbeing programme
• Life insurance

Work Location: In person