Medical Reception Supervisor jobs

Job Overview

Tricorder Care Services Limited is looking for an experienced and motivated Ambulance Station Supervisor to join our Operations team at our Slough station (SL3 6NA).

This is a hands-on operational leadership role responsible for the safe, efficient and compliant day-to-day running of the station. The successful candidate will oversee staff, operational readiness, fleet availability, patient transport delivery, compliance and service performance.

Previous experience of running or supervising an ambulance station, patient transport station or similar operational healthcare/transport station is an essential requirement for this role. Applicants without relevant station management experience will not be considered.

Job Title: Station Supervisor

Location: Slough, SL3 6NA

Shift Pattern: Full-Time, 10-hour shifts (The Company operates 24 hours a day, seven days a week. This includes early starts, late finishes, evenings, nights, weekends, bank holidays and cultural or religious holidays. Your working hours and shift pattern will be determined by the operational requirements of the Company. From time to time, you may also be required to undertake duties within your skills, competence and capacity, as reasonably directed by your manager.)

Salary: £36,000 per annum (may increase after successful completion of probation.)

Key Responsibilities

Station & Operational Management

• Take day-to-day responsibility for the operational readiness of the Slough station.
• Ensure appropriate staffing levels and crew skill mix are maintained.
• Monitor shift cover, sickness and absence and escalate staffing issues promptly.
• Ensure crews are appropriately equipped, uniformed and ready for deployment.
• Conduct regular station checks and ensure operational standards are maintained.
• Support effective handovers between shifts and management teams.
• Monitor operational pressures, delays and service disruptions and take appropriate action.

Staff Management

• Supervise and support ACA and operational staff.
• Conduct welfare checks and address staff concerns appropriately.
• Monitor attendance, punctuality, conduct, uniform standards and compliance.
• Monitor fatigue, breaks and working practices.
• Provide operational guidance and support to staff during shifts.
• Escalate performance, conduct and welfare concerns to the appropriate manager.

Fleet & Equipment

• Monitor vehicle availability and ensure vehicles are fit for operational use.
• Ensure vehicle defects are identified, reported and appropriately escalated.
• Ensure vehicles are clean, stocked and operationally ready.
• Ensure radios, phones, PRF devices and other operational equipment are available and functioning.
• Ensure clinical bags, oxygen, defibrillators and other required equipment are checked and ready for use.
• Ensure vehicles and crews are not deployed where required operational checks have not been completed.

Patient Safety & Compliance

• Promote a strong culture of patient safety and professional conduct.
• Ensure compliance with CQC requirements, Health & Safety, Infection Prevention and Control, Manual Handling, Medicines Management, GDPR, Safeguarding and company SOPs.
• Support the management of incidents, accidents, near misses and safeguarding concerns.
• Ensure relevant reports, evidence and corrective actions are completed.
• Escalate operational or clinical risks appropriately.

Service & Contract Performance

• Monitor delays, cancellations, response times, complaints and other operational KPIs.
• Identify recurring operational issues and support corrective action.
• Maintain high standards of customer service and patient care.
• Escalate significant operational risks and service issues to senior management.

Training & Development

• Monitor mandatory training compliance across the station.
• Identify upcoming training and qualification expiries.
• Support staff development and ensure required training is completed within the appropriate timescales.
• Assist with recruitment and onboarding requirements where required.

End-of-Day & Handover

• Review outstanding jobs, fleet status, staffing requirements, incidents and complaints.
• Ensure appropriate staffing and operational arrangements are in place for upcoming shifts.
• Provide a comprehensive handover to the Operations Manager, on-call manager or night management team.

Essential Requirements

• Previous experience of running, managing or supervising an ambulance station, patient transport station or comparable operational station is ESSENTIAL.
• Previous experience managing or supervising operational staff.
• Experience within Non-Emergency Patient Transport Services (NEPTS), ambulance services, healthcare transport or a comparable regulated operational environment.
• Strong understanding of operational readiness, staff deployment and fleet management.
• Experience managing operational incidents, complaints and service issues.
• Good understanding of health and safety, safeguarding and compliance requirements.
• Strong organisational and problem-solving skills.
• Excellent communication and leadership skills.
• Ability to remain calm and make appropriate decisions in a busy operational environment.
• Ability to work effectively with senior management, control room teams, crews and external stakeholders.
• Ability to monitor and manage multiple operational priorities simultaneously.
• Full UK manual driving licence is required.
• Applicants must have the right to work in the UK.

Desirable

• PARAMEDIC OR AN IHCD TECHNICIAN
• Previous experience within CQC-regulated services.
• Experience working within patient transport or ambulance operations.
• Experience with operational KPIs, contractual requirements and service-level performance.
• Experience with incident management and quality improvement.
• Experience supervising ambulance crews or Ambulance Care Assistants.

Benefits

• Competitive salary based on experience.
• Company pension.
• On-site parking.
• Training and development opportunities.
• Opportunity to progress within a growing patient transport organisation.
• Supportive operational and management team.

Station management experience is an essential requirement for this position.

We are specifically seeking an individual who has previously had responsibility for running or supervising the day-to-day operation of an ambulance, patient transport or comparable operational station.

This is not an entry-level supervisory position. The successful candidate must be able to demonstrate practical experience managing station operations, staff, fleet readiness and operational performance.

Please note: We do not offer visa sponsorship. Applicants must already have the right to work in the UK.

Pay: £36,000.00 per year

Benefits:

• Free parking
• On-site parking

Application question(s):

• Do you have the right to work in the UK?
• What is your current home postcode?
• What is your current notice period?
• ONLY PARAMEDIC OR TECHNICIAN CAN APPLY

Experience:

• Ambulance Station Supervisor: 2 years (required)

Licence/Certification:

• full UK manual license (required)

Work Location: In person