Medical Receptionist & Administrator jobs

MAIN PURPOSE OF THE JOB

Support daily clinic operations by managing patient enquiries, coordinating appointments, and maintaining an efficient, well‑organised workflow.

Overview

Join our dynamic healthcare team as a Medical Receptionist/Administrator, where your energetic and organized approach will be vital in creating a welcoming and efficient environment for patients and staff alike. In this role, you will be the first point of contact, managing patient appointments, handling administrative tasks, and ensuring smooth clinic operations. Your positive attitude and attention to detail will help foster a professional atmosphere that prioritizes patient care and operational excellence.

Duties

. Maintain smooth day‑to‑day clinic operations by organising office procedures, managing correspondence, and keeping an efficient filing and record‑keeping system.

· Respond to patient enquiries promptly and professionally, providing clear information and support.

· Manage appointment bookings, greet patients on arrival, and ensure clinicians are notified as soon as their patient is ready.

· Register new patients on the clinic’s IT systems and update records accurately.

· Contact patients to confirm appointments, gather required information, and support their journey through the clinic.

· Coordinate patient and clinician schedules to ensure appointments run on time and with minimal disruption.

· Remain calm and effective in a fast‑paced environment, supporting patients, clinicians, and administrative requests as they arise.

· Carry out general administrative duties including photocopying, data entry, stock ordering, and maintaining office supplies.

· Provide a welcoming environment by offering refreshments and ensuring patient comfort.

· Maintain a working knowledge of the clinic’s services to support patient enquiries and internal communication.

· Prepare clinicians’ domiciliary work and ensure all required equipment and documentation are organised.

· Receive deliveries, manage stock levels, and arrange sterilisation collections.

· Support office efficiency through planning, organisation, and appropriate procurement of equipment and resources.

· Contribute positively to team efforts, collaborating with colleagues and liaising with external partners and clients.

Requirements

• Proven office experience demonstrating strong organizational skills and professionalism
• Prior administrative experience in a healthcare or medical office setting is highly preferred
• Excellent communication skills with the ability to interact effectively with patients and team members
• Proficiency in office software applications such as Microsoft Office Suite or equivalent management systems
• Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail
• Strong interpersonal skills combined with a proactive attitude to problem-solving and customer service

This paid position offers an engaging work environment where your contributions directly impact patient experiences and clinic success. We value energetic individuals who are eager to support healthcare delivery through exceptional administrative support.

THE ROLE REQUIRES YOU TO:

· Be friendly, welcoming, and able to create a positive first impression for every patient.

· Show patience, empathy, and understanding, especially when supporting individuals who may be anxious or in discomfort.

· Follow established instructions, protocols, and clinical procedures with consistency and care.

· Work accurately, methodically, and with strong attention to detail across all administrative tasks.

· Handle challenging conversations confidently, including supporting patients who may be upset or frustrated.

· Communicate clearly and professionally over the phone, demonstrating confidence and reassurance.

· Respect and uphold confidentiality at all times, ensuring patient information is protected and handled appropriately.

Pay: £12.75 per hour

Expected hours: 37.5 per week

Benefits:

• Company pension
• Employee mentoring programme
• Free parking
• Health & wellbeing programme
• On-site parking

Work Location: In person