Medical Receptionist Administrator jobs in Hounslow TW3

We are looking for an organised and proactive Administrator to join our friendly team, providing vital support across inpatient and community services. This is a varied role where you will be the first point of contact for patients, visitors and colleagues, helping to ensure the smooth day-to-day running of clinical and administrative functions.

If you have excellent communication skills, enjoy working in a fast-paced environment, and are confident using Microsoft Office and other IT systems, we would love to hear from you. In return, you'll join a supportive team and play an important role in delivering high-quality patient care and services.

Previous Applicants need not apply.

• Responsible for the day to day administration across intermediate with other members of the team.
• Responsible for supporting colleagues ensuring work is completed within an agreed timeline.
• Able to populate reports and collate data on agreed templates
• This role will act as point of contact for patients and visitors, this will entail being calm, professional and empathetic whilst dealing with potentially sensitive and stressfully situations.
• This role sits within Ealing Community Partners and will act as point of contact for peers and participate in peer support work.

The function of this role is IT based in line with the service objective of being paper light, this will entail fully utilising system one, Microsoft office (including excel and outlook) and other IT equipment such as telephonetics and projectors.

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.

The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.