Medical Receptionist Administrator jobs in Hounslow TW3

Job Title: Product Administrator

Location: Epsom, KT17 4NL (Surrey)
Company: Family Building Society
Employment Type: Permanent
Starting Salary: £27,000.00 per annum
Hours: 37.5 hours per week Monday–Friday

Who we are

Family Building Society is a forward-thinking financial services organisation that isn’t afraid to challenge the market. We have big plans for the future and are always looking for talented individuals who can make a real contribution and help us grow.

There are around 250 of us at our headquarters in Epsom, Surrey and we’re always looking for enthusiastic professionals to join us.

We are passionate about our people, so we’ll do all we can to provide a wide range of benefits and help develop your professional skills and qualifications so you can do your best. Our values guide us in all that we do and we’re always on the lookout for people who hold similar values to ours:

• We are one family
• We are always learning
• We do the right thing
• We respect each other

Job Overview
To provide comprehensive administrative support to the Family Building Society Product team, ensuring that product information, documentation, records, and monitoring data are accurately maintained and kept up to date.

Your main responsibilities will include:

• Providing day-to-day administrative support to the Product team.
• Maintaining and updating spreadsheets, records, databases and monitoring logs.
• Supporting product launches, withdrawals and changes by updating internal records and documentation.
• Checking product information for accuracy and highlighting any errors or missing details.
• Maintaining product documentation, governance records and audit trails.
• Supporting reporting and data checks to help the team monitor product activity.
• Updating internal systems and sourcing systems to make sure product details are accurate.
• Coordinating meetings, preparing agendas, recording actions and following up on outstanding tasks.
• Supporting internal communications and liaising with colleagues across the business.
• Monitoring the Product team inbox, responding to routine queries and escalating more complex queries where needed.
• Looking for ways to improve administrative processes and keep records accurate and efficient.

Experience

• Experience in an administrative role, ideally involving records, spreadsheets or databases.
• Good working knowledge of Microsoft Office, particularly Excel.
• Strong attention to detail and a high level of accuracy.
• Confidence using multiple systems and keeping information up to date.
• Good organisational skills, with the ability to prioritise and manage your workload.
• A proactive approach to checking information, spotting issues and escalating concerns.
• Good communication skills and the ability to work with colleagues across different teams.
• The ability to work independently as well as part of a team.
• A flexible approach and the ability to adapt when priorities change.

Desirable Experience:

• Experience working in financial services, particularly mortgages or savings.
• Experience reviewing product, customer or marketing documents.
• An understanding of the importance of working accurately in a regulated environment.
• Experience building effective working relationships with internal teams or external partners.

Benefits Package and Incentives:

• Generous and comprehensive benefits package including Private Healthcare
• Electric Vehicle Salary Sacrifice Scheme
• Company pension
• Company wide discretionary bonus
• Free parking permit at local car park
• Pro Rata 25 days holiday, with length of service increases to 28 days holiday
• Hybrid working available
• Professional study available

We are an equal opportunities employer and welcome applications from people of all backgrounds, experiences and perspectives.

If you require the application form in a different format, please email: recruitment@familybsoc.co.uk

Job Types: Full-time, Permanent

Pay: From £27,000.00 per year

Application question(s):

• Do you have right to work in the UK?
• Do you have GCSE Grades above C grade in English and Maths?
• Do you require any reasonable adjustments during the recruitment process?

Work Location: Hybrid remote in Epsom KT17 4NL