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    • Providing comprehensive administrative support, including scheduling appointments, managing patient records, and handling correspondence.
    • It includes managing our busy reception area; dealing with patient requests and queries; helping ensure prescriptions are available when needed and ensuring…
    • File medical records, hospital correspondence, and other relevant documents accurately.
    • Act as the first point of contact for patients, providing advice and…
    • Book, amend, and cancel appointments using the practice clinical system.
    • Interest in working with people and in service of patients.
    • Ensure patient information is accurate including billing information.
    • 25 1/2 Hours Per week + Overtime *.
    • Obtain external medical reports as required by medical…
    • Make appointments over the telephone, at the reception desk and on the computer system.
    • To scan documents and file them electronically.
    • Scanning letters and medical notes onto patient files.
    • Greet patients and visitors in a professional and courteous manner.
    • Typing letters, clinical reports and transcriptions and updating databases and spreadsheets.
    • Responding to queries from patients.
    • Liaise with patients on all matters relating to the arrangement and organisation of appointments, referrals, correspondence, follow up, and any matters as…
    • Manage appointment scheduling and cancellations efficiently using our practice management system.
    • Strong communication skills, both written and verbal.
    • Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and…
    • Alongside this, you will direct calls to the right location, keep an eye on the reception area, inform patients of delays and handle any complaints in a…
    • This role offers an excellent opportunity to support a dynamic clinical team, deliver exceptional patient care, and ensure the smooth and efficient running of…
    • You'll work across all three sites, using VoiceStack call data to identify where patients are falling through the cracks — then following up, re-engaging, and…
    • Follow up with assigned GPs on Death Reporting ensuring the spreadsheet is completed in a timely manner before the clinical meetings each week.

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Job Post Details

Medical Secretary/Social Media Content Manager - job post

Plastic Surgery Practice
London•Hybrid work
£15 an hour - Temp to perm
Responded to 51-74% of applications in the past 30 days, typically within 1 day.

Job details

Pay

  • £15 an hour

Job type

  • Temp to perm

Location

London•Hybrid work

Full job description

Job Summary
We are seeking a highly organised and proactive Medical Secretary/Social Media Content Manager to join our healthcare practice. This dual-role position involves providing administrative support within the medical environment while managing and creating engaging content for our social media platforms. The ideal candidate will possess excellent office experience, strong organisational skills, and a flair for verbal and digital communication. The role offers an exciting opportunity to contribute to patient care and enhance our online presence through creative content management.

Duties

  • Providing comprehensive administrative support, including scheduling appointments, managing patient records, and handling correspondence
  • Assisting medical staff with daily operations and ensuring smooth clinic workflows
  • Managing social media accounts by planning, creating, and scheduling engaging content that reflects the practice’s values and services
  • Responding to online enquiries and engaging with followers in a professional manner
  • Maintaining accurate documentation and ensuring confidentiality of patient information in compliance with data protection regulations
  • Coordinating with the team to organise promotional campaigns or health awareness initiatives on digital platforms
  • Monitoring social media analytics to evaluate content performance and optimise future posts
  • Assisting with general office duties such as filing, data entry, and telephone reception as required

Experience

  • Strong organisational skills with the ability to prioritise tasks effectively
  • Previous experience in social media management or digital marketing is highly desirable
  • Excellent written communication skills with attention to detail
  • Familiarity with social media platforms, content creation tools
  • Ability to work independently whilst maintaining a collaborative approach within the team

This role offers a dynamic environment where your organisational expertise and creative talents will directly contribute to delivering outstanding patient care whilst enhancing our community engagement through innovative digital content.

Important

We are looking for candidates who can be easily reached by phone and are able to respond to and act on enquiries during working hours, Monday to Friday. If you have other commitments that prevent you from being available by phone, we kindly ask that you do not apply for this position.

Pay: £15.00 per hour

Work Location: Hybrid remote in London

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