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    • Each weekday during working hours, there is at least one ENT specialist present in clinic allowing same day appointments to patients who need to see a…
    • Coordinate with clinical staff to ensure smooth patient flow throughout the day.
    • Minimum 5 years' experience in a medical, clinical, or aesthetic reception role…
    • Confident using IT systems (clinical system experience is helpful but training is provided).
    • Managing correspondence, appointments, bookings and admissions.
    • Duties include general reception work, answering phones, typing, efficiently dealing with appointments and signposting where appropriate, and dealing with…
    • This is a challenging role which requires excellent communication and computer skills, if you work well as part of a team and cope well under pressure please…
    • You will greet patients, schedule appointments, and handle medical records, all while maintaining a welcoming environment.
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    • Dental receptionist: 2 years (preferred).
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    • Candidates must have a minimum of 5 x GCSEs grade 4-9 (grade A-C for GCSEs prior to 2021 or equivalent).
    • Answer, screen, and forward incoming phone calls.
    • Reception and administrative cross-cover: Provide cover for reception and general administrative duties as required, including answering telephone calls,…
    • You will provide excellent customer service, handle confidential information and support both patients and clinical staff.
    • Managing incoming and outgoing post.
    • Greet patients warmly and assist them with registration and appointments.
    • Schedule appointments and maintain accurate patient records.
    • In this position, you will serve as the central backbone of our operations, managing confidential patient data, scheduling, and digital communications.
    • Manage patient scheduling by coordinating appointments, follow-ups, and cancellations with precision and professionalism.

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Job Post Details

The Harley Street ENT Clinic logo

Medical Secretary/PA - Full Time - job post

The Harley Street ENT Clinic
1.7 out of 5 stars
London W1G 6AN
From £35,000 a year - Permanent, Full-time

Job details

Pay

  • From £35,000 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Rotating shift

Location

London W1G 6AN

Benefits

Pulled from the full job description

  • Sick pay
  • Additional leave
  • Company pension
  • Private medical insurance
  • Company events

Full job description

Company description

The Harley Street ENT Clinic is London's most prominent Ear, Nose and Throat Clinic, providing an One-Stop-Shop model service. Situated in London's prestigious medical district in Harley Street, the Clinic opened its doors in 2004 and has seen an exponential growth over the years. Four of the UK’s top ear, nose and throat surgeons consult at the Harley Street ENT Clinic. Each weekday during working hours, there is at least one ENT specialist present in clinic allowing same day appointments to patients who need to see a consultant urgently. Our medical team includes some of the most well respected therapists, highly qualified audiologists and scientists and caring ENT practice nurses, co-ordinated by a very experienced Clinical Services Manager. They are supported by a fully trained and extremely capable administrative team. The clinic is led by an experienced Senior Leadership Team including an Office Manager, Director of Operations and Medical Director.

Job description

The Harley Street ENT Clinic is seeking an experienced Medical Personal Assistant to join their experienced and friendly team. Situated in the heart of Harley Street this is a very exciting role for an experienced Medical PA wishing to expand their knowledge and support a team of world class consultants.

Role purpose

Reporting to the Director of Operations, the post-holder will join the team that provides high quality and wide-ranging secretarial and organisational support service to a number of world class consultants and exceptional therapists. The role will undoubtedly have access to a range of confidential and privileged information relating to the medical team, the organisation and its relationships. As such the role requires a high degree of discretion and trust and the post-holder must demonstrate desired behaviours in line with organisational values to others within the clinic and externally at all times.

Key Responsibilities

Administrative:
Produce correspondence and reports using Microsoft Office Suite and Heydoc Clinical Software: draft correspondence, reports and letters. Create, manage and update documents and electronic filing system for the medical team. Printing, photocopying, scanning and filing of paper documents following all necessary IG principles. Update and maintain consultants' holiday and absence records on our patient software. Ensure email communication is effective and discreet between patients and patients are booked in via the telephone in a prompt and professional manner.

Organisational:

Handle incoming and outgoing calls, and direct as appropriate along with day to day diary management. Ensure patient bookings and referrals are on time and ensure that all invoicing and billing is completed promptly and accurately at all times.

Conduct:

Employees are ambassadors for The Harley Street ENT Clinic, each responsible for promoting, maintaining and upholding the reputation of The Harley Street ENT Clinic at all times.

We reserve the right to close the position once sufficient applications have been received.

Please note that you must complete both Indeed assessments to be considered for this position.

*Starting pay £35k and on successful completion of probation (6months) this increases to £37k*

Hours: 8.00am to 7.00pm rotating shifts, broken down into:-

08:00 - 16:30

09:00 - 17:30

10:30 - 19:00

No Remote working

Benefits:

  • Additional leave at Christmas
  • Company events
  • Company pension
  • Private medical insurance
  • Sick pay

Job Types: Full-time, Permanent

Pay: From £35,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Private medical insurance
  • Sick pay

Ability to commute/relocate:

  • London W1G 6AN: reliably commute or plan to relocate before starting work (required)

Experience:

  • Private Healthcare: 2 years (required)
  • Medical Secretary in Private Healthcare: 2 years (required)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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