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Medical Receptionist jobs in Aylesbury HP17

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    • Co-ordinating and scheduling care each week, ensuring clients receive seamless support in their own homes.
    • Handling a high volume of inbound and outbound calls…
    • Communicates clearly and treats people with kindness and respect.
    • Booking appointments and updating patient records accurately.
    • Customer service: 2 years (required).
    • The job will require meeting and greeting clients, completing paperwork, taking payments, promoting sales, providing…
    • Reception staff must not diagnose medical conditions, provide clinical advice or make decisions requiring clinical judgement.
    • Expected hours: 22.0 per week.
    • Total: 15 hours per week*.
    • This role is on-site only, no remote or hybrid working.
    • Some flexibility to provide additional cover for holidays and sickness would…
    • You will communicate with clients by telephone, email and video call, manage appointments across multiple clinic diaries, follow up new client enquiries and…
    • The role also includes processing orders, maintaining accurate stock management through established systems, and liaising with suppliers to ensure the timely…
    • Summarising and coding relevant information from patients' medical records in line with practice protocols.
    • Ensuring all incoming and internal correspondence is…
    • Track AWI stock, ensure clinical room standards, and handle client retention calls.
    • Maximise clinic efficiency through smart diary and booking management.
    • Making follow-up calls: contacting clients about missed appointments and outstanding bookings, listening to any concerns and recording the next steps.
    • To provide an excellent level of service to our patients and exceed their expectations throughout their patient journey with us.
    • All staff are invited to have an input into the development and smooth running of the Practice.
    • View all Bartlemas Surgery jobs - Oxford jobs - Care Coordinator jobs in Oxford
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    • See popular questions & answers about Bartlemas Surgery
    • Signpost and book patient appointments with the appropriate healthcare professional, navigating EMIS and utilising the appointment system.
    • Make appointments over the telephone, at the reception desk and on the computer system.
    • The roles will be split across two sites, so please ensure you are…
    • Receptionist and Admin role – directing patients to the most appropriate clinical service, making appointments, taking calls, dealing with enquiries, processing…

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Job Post Details

Care Coordinator
Active Care Group
·
3.0
Thame
£30,000 a year
Full-time
Apply now

Job details

£30,000 a year
Referral programme, Annual leave, Employee assistance programme, Company pension
Full-time
Monday to Friday
Thame

Full job description

“Calm, organised, and unflappable? You sound like our next Care Coordinator.”

If you’re at your best when things get busy, we’ve got the perfect opportunity waiting for you in our office in Thame, Oxford!

Our Care in the Home division is growing fast, we’re proud to deliver safe, reliable, and outcome-focused care, thanks to the dedication of our exceptional support workers, clinicians, and management team.

Now, with our continued growth, we have an amazing opportunity at our office in Thame, Oxford.

This is not your average desk job — it’s a fast-paced, highly pressured role where you’ll be right at the centre of operations. If you thrive on juggling multiple priorities, staying calm when the pressure is on, and finding solutions in the moment, this could be the role for you!

What you’ll bring:

  • Previous experience as a Care Coordinator
  • Excellent customer service and communication skills.
  • The ability to remain composed and professional in high-pressure situations.
  • A flexible, dynamic, “can-do” attitude with a strong work ethic.
  • The confidence to work both independently and as part of a close-knit, supportive team.
  • Willingness to learn, adapt, and grow within a busy environment.

Working hours:

  • 37.5 hours per week – office based (Thame, Oxford)
  • Monday to Friday, 9am – 5:30pm
  • Participation in the on-call rota (1 week in 8)

Why join us?

This is a challenging role that demands resilience, organisation, and a cool head under pressure — but it’s also hugely rewarding. You’ll never be bored, you’ll always be learning, and you’ll be part of a team that plays a vital role in changing people’s lives.

We’re a Disability Confident committed employer and will make reasonable adjustments to support candidates throughout the recruitment process.

What you’ll be doing:

  • Co-ordinating and scheduling care each week, ensuring clients receive seamless support in their own homes
  • Handling a high volume of inbound and outbound calls to both clients and care workers
  • Reacting quickly to last-minute changes, emergencies, and staffing challenges
  • Keeping your Team Leader fully updated on any critical issues
  • Ensuring compliance with policies and procedures, with a sharp eye on safeguarding, continuity of care, and regulatory standards
  • Communicating clearly and compassionately, even when conversations are challenging or sensitive
  • Thinking on your feet, solving problems fast, and helping the team deliver under pressure
  • Competently represent the company and maintain/develop positive relationships with internal and external stakeholders

What to look forward to:

  • 25 days annual leave plus bank holidays
  • Birthday off
  • Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
  • Active Reward App giving discounts and savings on your weekly shop
  • Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
  • A Nest Personal Pension account
  • Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians
  • We recognise outstanding Active Behaviours via the Active Awards programme
  • Enhanced Sick & Maternity Pay benefits
  • Refer a Friend Scheme and earn yourself up to £1500 by recommending someone you know
  • ……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group
Take a look around our company website: https://activecaregroup.co.uk/
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