Medical Receptionist jobs in Belfast BT14

Northern Ireland’s leading eye clinic is now recruiting!

Overview:

Optilase is Ireland’s leading Eye Surgery Clinic, providing Laser and Lens Eye Surgery procedures to thousands of patients across the country. The clinic is Irish-owned and boasts experienced Consultant Ophthalmic Surgeons, Refractive Optometrists, and skilled clinical and administrative staff. We are looking for someone with excellent interpersonal skills to join our team in Belfast city centre. A caring and friendly personality, along with the ability to provide the highest standard of care, will excel in this role. If this sounds like you, we would love to hear from you!

• Part-time and full-time flexible hours available
• Evening, weekend, and bank holiday work required
• Customer service, administration, and sales experience desired
• Immediate start available
• References required

Clinic Coordinators work in the office or reception, managing both inbound and outbound calls and emails. The Coordinator is responsible for overseeing day-to-day clinic operations, greeting and assisting patients, scheduling appointments, and ensuring excellent customer service. Additionally, they handle administrative tasks, coordinate with medical staff, and maintain a welcoming clinic environment.

Key Responsibilities & Duties:

• Checking patients in for consultations or surgery
• Diary management for all clinical schedules
• Managing patient flow in the waiting room
• Updating electronic patient records, including booking and rescheduling appointments
• Processing payments
• Managing email correspondence
• Handling patient queries
• Inbound and outbound patient calls
• Effective communication with clinic team members and management
• Ensuring GDPR guidelines are followed correctly
• Actively participating in quality improvement, risk mitigation, and patient safety initiatives
• Complying with all policies, procedures, and quality standards while proactively identifying areas for improvement

Following appropriate training and under supervision, the candidate will also carry out the role of Surgery Associate, including:

• Pre-operative testing: conducting scans prior to treatment
• Patient discharge & escort: instructing patients in post-operative care and safely escorting them throughout the building
• Performing ad hoc tasks and duties as required by the company

Skills & Attributes:

• A proactive, solution-oriented individual who is adaptable and willing to grow within the role
• Positive, enthusiastic, and confident with a welcoming front-of-house presence
• Proven administrative skills with strong attention to detail
• Excellent organisational and time-management abilities to handle multiple tasks efficiently in a fast-paced environment
• Superior communication skills, both written and verbal, with an exceptional phone manner
• Professionalism, reliability, and flexibility in responding to varying needs
• Strong work ethic, demonstrating the highest level of integrity in all tasks
• A continuous improvement mindset with a desire for self-development and learning new skills
• Empathetic and approachable, able to build and maintain positive relationships with patients and colleagues
• Ability to take initiative, problem-solve independently, and manage responsibilities without supervision
• A collaborative team player, able to embrace change and adapt quickly to new procedures and protocols

Experience & Qualifications (desired but not essential):

• Previous experience in a customer service, sales, or administrative role (preferably within a healthcare or clinic setting)
• Experience managing inbound and outbound phone calls and handling queries with professionalism
• Familiarity with diary management and scheduling systems
• Experience working in a front-of-house or reception role, providing face-to-face customer service
• Experience working in a team-oriented environment, contributing to process improvements and team goals
• Knowledge of GDPR regulations and experience managing confidential data
• Basic knowledge of pre-operative or healthcare processes is an advantage but not required (training provided)

What we offer:

• Development and growth opportunities
• Bonus scheme
• Discounts and free treatments across Optilase Eye Clinic, Thérapie Clinic, and Thérapie Fertility
• Spouse/Family discounts
• Service leave, wedding leave, big birthday leave
• Employee Assistance Scheme
• In-house administrative and clinical training

Pay: £13.18 per hour

Benefits:

• Additional leave
• Employee discount
• Referral programme
• Store discount

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (required)

Work Location: In person