Medical Receptionist jobs in Belfast BT14

Join our Reception Team at Fitzwilliam Clinic Belfast. We are seeking a professional, friendly, and organised Receptionist to join our private clinic. The successful candidate will be the first point of contact for patients, delivering exceptional customer service while supporting the smooth day-to-day running of the clinic reception and administrative functions.

The ideal candidate will have excellent communication skills, a professional manner, and the ability to work efficiently in a fast-paced private healthcare environment.

Job Title: Receptionist

Location: Fitzwilliam Clinic, Lisburn Road

Contract: Full Time, Permanent

Hours: 35 per week

Reports to : Practice Manager

Salary: £25,400.00

Key Responsibilities

• Meeting and greeting patients in a professional and welcoming manner
• Checking patients in for appointments and confirming personal details, including name, date of birth, address, and GP information
• Ensuring GDPR compliance and maintaining strict patient confidentiality at all times
• Preparing and maintaining consultation rooms to ensure they are clean, organised, and ready for use
• Monitoring the reception email inbox and escalating patient queries appropriately to the Medical Secretaries or relevant departments
• Answering and directing incoming telephone calls in a courteous and efficient manner
• Taking patient payments and recording financial transactions accurately using internal systems
• Booking clinical appointments as required
• Confirming outpatient appointments one week ahead
• Assisting patients with general enquiries and providing excellent customer service
• Maintaining a tidy and professional reception environment
• Supporting the wider administrative and clinical teams with general reception duties as required
• Escalating Pathology Results to Operations lead

Skills & Experience

Essential

• Previous reception or customer service experience
• Excellent communication and interpersonal skills
• Professional telephone manner and presentation
• Strong organisational skills and attention to detail
• Ability to handle confidential information sensitively
• Good IT skills, including Microsoft Office and appointment systems
• Ability to work effectively under pressure in a busy environment

Desirable

• Previous experience within private healthcare, cosmetic clinics, or medical settings
• Experience handling payments and cash reconciliation
• Knowledge of GDPR and patient confidentiality procedures

Personal Attributes

• Friendly, approachable, and professional
• Strong customer service focus
• Reliable and punctual
• Proactive and adaptable
• Ability to work independently and as part of a team

Benefits

• Supportive and welcoming team environment
• Ongoing training and development opportunities

Pay: From £25,400.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking
• Private medical insurance

Work Location: In person