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Medical Receptionist jobs in Blackburn

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    • Answering calls and dealing with all aspects of patient facing care including booking appointments, greeting, and directing patients.
    • Manage appointment scheduling, confirmations, and cancellations.
    • Greet patients warmly and assist them with the check-in process.
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    • To make appointments, bookings and admissions as required.
    • To retrieve medical records and assist the completion of medical/insurance records.
    • Maintaining and monitoring the practice appointments system.
    • Processing personal and telephone requests for appointments, visits and telephone consultations,…
    • Experience in scheduling within a care environment is hugely advantageous.
    • Keep all client and Care Professional details up to date in the scheduling system.
    • Medical Receptionist: 2 years (required).
    • Highly motivated and flexible in your approach to care delivery to ensure we maintain a high quality and safe service…
    • Managing incoming hospital letters and correspondence.
    • This vital role involves supporting our clinical team by managing administrative tasks efficiently and…
    • Duties include working on a busy reception desk, answering telephones – booking appointments and dealing with queries from patients and other healthcare…
    • Use EMIS and DOCMAN to carry out tasks including booking clinic appointments.
    • Handle incoming and outgoing phone calls with professionalism and excellent phone…
    • Warm, professional and confident with people.
    • Part-Time (9:45am - 2:00pm, 1-2 days per week)*.
    • This role would suit someone who is naturally organised, takes…
    • B. Process personal, telephone and e-requests for appointments.
    • NVQ Level 2 in Health and Social Care.
    • N. Support all clinical staff with general tasks as…
    • The HCA will ensure accurate clinical coding in EMIS Web, maintain infection control and CQC standards, and support QOF/LES achievement through accurate…
    • Book, amend and cancel patient appointment in line with practice appointments procedures ensuing optimum efficiency of the appointment system.
    • As a GPA, you will support our GPs and clinical teams by carrying out a wide range of clinical and administrative tasks.
    • Salary:* £14.20 per hour.

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Job Post Details

Medical Receptionist/Care Navigator - job post

Ormskirk House Surgery
103 Crab Street, St Helens WA10 2DJ
£12.71 - £13.00 an hour - Full-time

Job details

Pay

  • £12.71 - £13.00 an hour

Job type

  • Full-time

Location

103 Crab Street, St Helens WA10 2DJ

Benefits

Pulled from the full job description

  • Annual leave
  • Free parking
  • Company pension
  • On-site parking

Full job description

Ormskirk House Surgery is a GP practice in St Helens, delivering quality modern medical care in the local community with an established Reception & clinical team.

Duties include:

  • Answering calls and dealing with all aspects of patient facing care including booking appointments, greeting, and directing patients.
  • Relaying information and queries between patients and clinicians, ensuring clear and concise documentation.
  • Care navigation (signposting patients to other appropriate services).
  • Processing online consultations
  • Actioning and sending tasks to clinical team
  • Liaising with wider colleagues in primary and secondary care
  • Dealing with sensitive information always adhering to confidentiality policy
  • Full working knowledge of Emis for all functions required for the role
  • Book appointments on Emis and signpost to other services appropriately
  • Fill up appointments correctly for varied clinicians by signposting correctly
  • Input prescriptions accurately
  • Chase up daily DNAs up & do tasks efficiently
  • Undertake other GP related tasks such as patient registrations, referrals & coding
  • Register new patients educating them on the practice booking options
  • Identify and understand patient needs and requirements, through appropriate questioning
  • Maintain high standards of patient confidentiality.
  • Carry out all necessary general office duties
  • Maintain a clean, tidy, effective working area at all times

We are recruiting a Care Navigator to join our busy but friendly reception team. The successful applicant will be highly motivated, adaptable and be able to work under pressure. Our Care Navigators work closely with our clinical team and wider colleagues in person and via email and tasks, therefore excellent communication skills and strong I.T skills are essential for the role.

Experience working in a GP Surgery is essential. The position is permanent and subject to a 3-month probation period. Hours would be set but flexibility is essential as there would be a requirement to provide annual leave/sickness cover when needed. The ideal successful candidate will be flexible to cover holidays, absences and undertake any administrative works to suit the needs of the practice while delivering an empathic and professional service delivery to patients.

Pay: £12.71-£13.00 per hour

Benefits:

  • Company pension
  • Free parking
  • On-site parking

Work Location: In person

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