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    • A clinical mindset or prior healthcare exposure (desirable).
    • Managing a high-volume NHS and clinical email inbox with speed, accuracy and professionalism.
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    • Front of house, welcoming customers and booking appointments via phone or in person.
    • The successful candidate will support the daily operations of our optical…
    • To book and notify patients of appointments.
    • To participate in the provision of an efficient clerical support service to clinical and managerial staff.
    • Exercise independent judgement and initiative to resolve problems or referring them to the appropriate person.
    • Checking, amending and updating of documentation.
    • Supporting clinical staff with smooth patient flow.
    • Handling appointment scheduling, confirmations, and diary management.
    • The role will include processing correspondence and patient information, maintaining accurate healthcare records, handling administrative queries, booking…
    • Proven experience as a receptionist within a healthcare or medical practice setting.
    • Your proactive approach will help create a welcoming environment for…
    • GCSEs (or equivalent) in English and Maths; NVQ Level 2/3 in Health & Social Care or Business Administration advantageous.
    • Job Types: Full-time, Permanent.
    • Liaise effectively with wards, departments and other clinical staff within the hospital and external healthcare providers.
    • Training will be given to ensure your understanding of the 18-week RTT process and a knowledge of the Trust Patient Access Policy and an agreement to adhered to…
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Service Co-ordinator
Bionical Health
·
2.9
Willington DE65
£27,830.40 a year
Permanent, Full-time
Apply now

Job details

£27,830.40 a year
Referral programme, Annual leave, Sick pay, Employee assistance programme, Free parking, Company pension, On-site parking
Permanent, Full-time
Monday to Friday
Willington DE65

Full job description

SPA Service Coordinator

Full-Time, Permanent, Monday to Friday, 8:30am to 5:30pm

Willington, Derbyshire

At Bionical Health, we’re looking for a confident, organised and proactive Service Coordinator to join our Single Point of Access (SPA) team at our Head Office in Willington, Derbyshire. You’ll play a key role in supporting one of our specialist nursing services, ensuring patients receive timely, accurate and compassionate support from the very first contact.

What makes this role exciting?

This isn’t just admin — it’s coordination that genuinely matters. You’ll be the central link between NHS teams, clinicians, nurses and patients, ensuring information flows clearly and efficiently so patients receive the right care at the right time.

You’ll be:

  • Managing a high-volume NHS and clinical email inbox with speed, accuracy and professionalism
  • Liaising with NHS centres regarding new patient referrals and treatment regimes
  • Carrying out welfare calls to Nurses and Renal Technicians to resolve issues quickly
  • Completing welcome calls for new patients, helping shape their first experience of care
  • Carrying out welfare calls to Nurses and Renal Technicians to resolve issues quickly
  • Coordinating closely with Clinical Lead Nurses and internal teams
  • Managing the NHS inbox and Nurse/RT inbox for both services
  • Recording and managing clinical incidents and adverse events accurately
  • Keeping communication workflows organised, efficient and patient-focused

What essential experience do you need as the Service Co-ordinator?

We’re looking for someone who thrives in a busy, detail-driven environment and enjoys bringing structure to complex communication flows.

  • Strong administrative experience in a fast-paced environment
  • Excellent written and verbal communication skills
  • Confidence handling sensitive and confidential information professionally
  • Strong problem-solving skills and the ability to stay calm under pressure
  • Experience in email management and digital communication
  • Awareness of NHS systems and communication pathways
  • A proactive “can do” attitude and flexible approach
  • A clinical mindset or prior healthcare exposure (desirable)

Our Benefits Package

We value our people and offer a comprehensive package designed to support wellbeing, development and lifestyle:

  • 33 days Annual Leave
  • Additional day off for your Birthday
  • Blue Light Discount Card
  • Salary sacrifice pension scheme
  • Employee Assistance Programme (with counselling support)
  • Lifestyle bonuses
  • Eyecare vouchers
  • Death in service cover
  • Private GP consultations available online 24/7
  • Employee referral scheme

Shift Pattern:

Monday to Friday, 08:30-17:30 with a 60min lunch break

4 Days per week office-based in Willington, Derbyshire (after training)

At Bionical Health, we value having a diverse workforce and welcome applications from anyone able to demonstrate their suitability for the role. We recruit without regard to age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

Bionical Health is committed to safeguarding and promoting the welfare of children and young people and adults at risk. We are committed to recruiting candidates who share this commitment and therefore we apply robust recruitment and selection procedures to ensure that the people selected are suitable and that all candidates are subject to appropriate pre-employment checks.

#INDLP

Pay: £27,830.40 per year

Benefits:

  • Company pension
  • Free parking
  • On-site parking
  • Referral programme
  • Sick pay

Ability to commute/relocate:

  • Willington DE65: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

  • Please share your postcode

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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