Our team is committed to creating positive patient experiences and achieving excellent clinical outcomes within a welcoming and professional environment.

The Role

We are looking for a motivated, organised and patient-focused Receptionist / Administrative Support team member.

This is a busy and varied position combining reception and administrative responsibilities with patient engagement and practice-development support. The successful candidate should feel comfortable building rapport with patients, discussing the services available and supporting patients throughout their journey with the practice.

Key responsibilities will include:

Greeting patients and creating a warm, professional first impression
Managing telephone, email and face-to-face enquiries
Booking, rescheduling and confirming appointments
Supporting patients with forms, payments and general treatment enquiries
Building positive relationships with patients and helping them feel informed and supported
Responding to enquiries about private dental and orthodontic treatment
Explaining available treatment pathways, fees and finance options within the appropriate scope of the role
Following up private enquiries and supporting the practice with enquiry-to-consultation and treatment conversion
Accurately updating and maintaining patient records on the clinical system
Using Excel spreadsheets to organise, monitor and report practice information
Assisting with staff rotas and other administrative systems
Undertaking general duties including scanning, filing, correspondence and stock-ordering support
Supporting the practice’s social media activity, content creation and digital communications
Assisting with IT systems and helping the team make effective use of digital processes
Supporting the clinical and management teams with day-to-day tasks
Maintaining patient confidentiality and following practice policies and procedures

About You

We are looking for someone who is:

Friendly, approachable and committed to excellent patient care
Confident in building rapport and communicating with patients
Organised, efficient and attentive to detail
Comfortable managing several priorities within a busy environment
Confident discussing private services in a professional, informative and patient-centred manner
Competent in using computers, email and Microsoft Office, particularly Excel
Interested in social media, digital content and practice development
Proactive and willing to suggest ideas and improvements
A clear and professional communicator, both in person and over the telephone
Reliable, flexible and able to work effectively as part of a team

Previous experience within a dental or health care setting is essential.provided.

Working Hours

The practice is open:

Monday to Thursday: 8:00 am–8:00 pm
Friday: 8:30 am–4:30 pm

The successful candidate will be required to work at least one or two longer shifts during the week. The exact working pattern and contracted hours can be discussed further at interview.

What We Offer

A supportive, friendly and professional working environment
Comprehensive on-the-job training
Opportunities to develop skills in patient engagement, private treatment coordination, administration and digital communications
Ongoing opportunities for learning, professional development and increased responsibility
Clear potential to progress into a more senior or specialist role as the practice grows, depending on individual performance, skills and interests
A management team that actively supports and encourages team members who demonstrate commitment, initiative and a desire to progress
The chance to become an important part of a growing, patient-centred practice

Job Type: Part-time

Pay: £12.71-£14.00 per hour

Benefits:

On-site parking
Sick pay

Work Location: In person

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