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Job Post Details

Patient Growth Coordinator – Private Dental Practice
Taylored Dental Care
·
4.3
Bradford
£13 an hour
Full-time
Apply now

Job details

£13 an hour
Full-time
Bradford

Full job description

Private Dental Practice Taylored Dental Care Helping Nervous Patients To Take the Next Step

Location: Keighley, Idle Bradford.
Hours:
Monday 8.30am - 6.00pm Keighley
Tuesday 8.30am - 6.00pm Keighley
Wednesday 8.30am - 6.00pm Idle
Thursday 8.30am - 6.00pm Idle
Friday 08:30am - 17:00pm Keighley

Great with people? Good at sales? Able to put someone at ease?

We’re looking for a warm, confident and organised person with sales experience to join Taylored Dental Care.

We’re a dental practice for nervous and phobic patients, so how you make people feel matters enormously.

Someone contacting us may have avoided the dentist for years. They might feel embarrassed about their teeth, frightened of treatment or worried about the cost. Simply picking up the phone could be a huge step for them.

We need someone who understands that and can have a proper, human conversation. Someone who listens without judgement, shows patience and treats each person as an individual.

Pushy sales techniques have no place here. We want patients to feel listened to, respected and supported in making a decision that is right for them.

The role

Within dentistry, this position is called a Treatment Coordinator. You’ll help patients move from their first enquiry through to a consultation and, when they choose to proceed, booking their treatment.

It is a sales role, with clear responsibilities and agreed targets. Your success will come from building relationships, explaining things clearly, following up consistently and helping patients feel confident about their next step.

You’ll work alongside our dentists and clinical team, helping patients understand their dentist’s proposed treatment plan, the fees and the practical arrangements. Clinical questions and treatment recommendations remain with the clinical team.

We care about your results and how you achieve them. You’ll need to recognise when someone needs reassurance, a clearer explanation or more time and respect their decision.

What you’ll do

  • Respond promptly to enquiries by phone, WhatsApp and email, making a friendly and reassuring first impression.
  • Get to know the person behind the enquiry, understanding what they want to achieve, what worries them and what support they need.
  • Help patients book consultations, explaining what to expect and helping them feel comfortable about attending.
  • Follow up after consultations, discussing the proposed treatment plan, costs and next steps, with support from the clinical team.
  • Keep in touch thoughtfully and consistently, agreeing when to speak again and following through on your commitments.
  • Discuss money openly and sensitively, answering questions clearly and helping patients understand what is included.
  • Keep accurate notes, so patients feel remembered and understood whenever they speak to our team.
  • Work towards agreed targets for consultation bookings and patients choosing to proceed with treatment.

Who we’re looking for

You’ll be someone who:

  • Has experience in sales or a customer-facing role with sales responsibilities.
  • Builds rapport naturally and enjoys getting to know people.
  • Listens properly and can adapt their approach to the person in front of them.
  • Feels comfortable discussing prices and answering questions.
  • Takes initiative with follow-up and keeps track of conversations and commitments.
  • Is motivated by achieving results while doing the right thing for the patient.
  • Brings warmth, patience, honesty and a sense of humour to their work.

Your background might be in property, car sales, retail, travel or another role where trust and relationships matter. Dental experience is welcome but not essential; we’re particularly interested in your people skills, sales ability and approach.

Why Taylored Dental Care?

Helping a nervous patient take the first step towards dental care can be incredibly rewarding. You’ll be part of a team that understands those fears and values kindness, empathy and honest conversations.

We want patients to finish speaking with you thinking: “They understood me. I feel comfortable taking the next step.”

How to apply

Send your CV, along with a few lines about your experience.

Job Type: Full-time

Pay: £13.00 per hour

Work Location: In person

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