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Medical Receptionist jobs in Brampton

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Job Post Details

Patient Services Advisor (16 months, full time, FTC to cover maternity leave) - job post

Bourn Hall Clinic
17 High Street, Cambridge CB23 2TN
£26,500 a year - Full-time

Job details

Pay

  • £26,500 a year

Job type

  • Full-time

Shift and schedule

  • Holidays

Location

17 High Street, Cambridge CB23 2TN

Benefits

Pulled from the full job description

  • Employee discount
  • Sick pay
  • Sabbatical
  • Life insurance
  • Employee assistance programme
  • Free parking
  • Additional leave

Full job description

Patient Services Advisor (Full time, FTC 16 months maternity cover)

Bourn Hall is the world’s first IVF clinic, founded by the pioneers of IVF. With 40 years of experience, and using the latest treatments and technologies, we are committed to helping people fulfil their dream of becoming parents. Our network of IVF fertility clinics including Cambridge, Colchester, King’s Lynn, Norwich, Peterborough and Wickford, cover the whole of the East of England, treating both private and NHS patients.

About the opportunity:

As Patient Services Advisor, you will be responsible for:

  • To help the clinic achieve its business volume targets by converting enquiries through agreed personal and team targets.
  • Ensure that prospective patients are guided to the most suitable treatment and testing options based on their needs.
  • To be responsible for the conversion of enquiries into bookings through the proactive management of all enquiries to drive conversion opportunities from lead generation activity.
  • Stay updated on the latest NHS contracts and policies, criteria and treatments and ensure that all KPIs and agreed processes are followed.
  • Collaborate with other departments to streamline patient services processes, improve response times, and enhance the overall patient experience.
  • Manage responses within set KPIs for all channels of patient enquiry.
  • Accurate data input of patient demographic and referral details.
  • Processing NHS referrals of NHS patients.
  • Call handling of inbound and outbound calls.
  • Booking patient appointments and obtaining payment where applicable.
  • Willingness to learn and support other Patient Services tasks where necessary.
  • Provide cover for weekend and evening events/clinics, bank holidays as required.
  • Act as an ambassador for the clinic and role model behaviours that reflect the company’s core values.

About you:

  • You will be required to have a strong background in administration and have some sales conversion experience and be able to multi task in a fast paced environment.
  • You will have strong communication skills, an approachable attitude, and an eye for detail.
  • You will have excellent IT skills and be proficient in Microsoft packages.
  • You will be passionate and can drive business outcomes that not only meet but exceed expectations and elevate our patients experience, at every clinic.
  • You will be a trustworthy, empathetic, adaptable, and patient focused team player, continually striving for excellence.

About our commitment to you:

  • Competitive salary and benefits.
  • 33 days holiday including bank holidays (with the option to buy up to 5 days).
  • Bespoke company induction and on-going training programmes at all levels.
  • Free parking.
  • Enhanced maternity/paternity pay
  • Employee discounts.
  • Company contributory pension scheme and life insurance.
  • Company sick pay.
  • Employee assistance program including health and wellbeing program

Please submit your application to recruitment@bourn-hall.com

Due to the high volume of applications, we will only contact those short listed to attend an interview. We reserve the right to close this position earlier than advertised if we appoint a suitable candidate.

Job Type: Full-time

Pay: £26,500.00 per year

Benefits:

  • Additional leave
  • Company pension
  • Employee discount
  • Free parking
  • Health & wellbeing programme
  • Life insurance
  • Sabbatical
  • Sick pay

Ability to commute/relocate:

  • Cambridge CB23 2TN: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Do you have sales based or tele sales experience? This will need to be captured on your CV for consideration.

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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