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Medical Receptionist jobs in Bristol BS40

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    • Our full team (both clinical and non-clinical) meet for a morning huddle to aim for a good start to the day.
    • Customer service: 2 years (required).
    • To communicate effectively and professionally with the Doctors, patients, staff and people from outside agencies.
    • Medical Receptionist: 2 years (required).
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    • Your proactive approach will ensure smooth patient flow, accurate appointment scheduling, and effective communication between patients and healthcare providers.
    • Schedule appointments and manage the calendar for dental services.
    • Ability to handle sensitive information with confidentiality.
    • For 2.5 to 5 days per week.
    • Ensure rotas are published at least 2 weeks in advance, including holiday cover.
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    • Schedule appointments and coordinate patient bookings efficiently.
    • Excellent communication skills, both written and verbal.
    • Schedule appointments and follow-ups for clients, ensuring timely access to necessary services.
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    • Ongoing clinical support and development.
    • Relevant 12 months post-registration clinical experience is required.
    • No nights, weekends or bank holidays.
    • Booking, amending and cancelling patient appointments.
    • Managing patient queries both face-to-face and over the telephone.
    • Follow up on outstanding assessment forms to ensure timely completion.
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    • Take detailed clinical histories and ask structured questions.
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    • 12-week fully paid training programme.
    • Approximately 15 hours per week, with working days and hours to be discussed at interview.
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    • This is a front-line role and as such our Receptionists use our various IT systems to navigate patients through our GP service, support the clinical team and…

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Job Post Details

Patient Co-ordinator - job post

Whiteladies Medical Group
Bristol BS8 2PU
£12.74 - £13.55 an hour - Permanent, Full-time

Job details

Pay

  • £12.74 - £13.55 an hour

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Monday to Friday

Location

Bristol BS8 2PU

Benefits

Pulled from the full job description

  • Annual leave
  • Free parking
  • Company pension
  • Cycle to work scheme
  • On-site parking

Full job description

Salary: £12.74-£13.55 per hour Subject to experience (£24,905-£26,488) Pay Review Pending

37.5 hours per week

25 days annual leave plus bank holidays

NHS Pension

We are looking for an enthusiastic, engaging and hardworking individual to join our friendly reception team.

We value the wellbeing of our team. Our full team (both clinical and non-clinical) meet for a morning huddle to aim for a good start to the day.

To support our staff who run/cycle to work we have a shower and secure bike storage.

Sustainability focused practice

Member of the highly functional Healthwest PCN

About Us

High-performing 16000 patient practice in the popular Clifton area of Bristol

  • 12 GPs (6 partners, 6 salaried)
  • Training practice with 3 established trainers, 2 training programme directors, one LMC member and a ICB Clinical Lead
  • Awarded the 2021 Academy GP practice prize by University of Bristol for undergraduate teaching
  • Involvement in clinical research

Full-time (37.5 hrs per week) Monday to Friday (Early - 8am-4pm /Late 10.30am-6.30pm rota)

Full induction programme - training buddy - full training given

Annual in-house appraisals

Cycle to work scheme

On-site parking

Air-conditioned offices

Job Summary:

You will assist and support the practice in providing an efficient, professional and welcoming first point of contact (mainly by telephone but also face to face) to all of WMG patients and visitors to the practice.

Main Responsibilities:

  • Assist the Patient Services Manager with monitoring and ensuring daily tasks are completed/up to date
  • Provide support and assistance to colleagues, Patient Services Manager and Operations Manager whenever appropriate
  • Provide assistance with mentoring new and existing colleagues and becoming a ‘buddy’ when appropriate
  • Actively promote and encourage excellent customer service within the team

Main roles:

  • Telephone Support – answer and deal with patient calls
  • Administration - document management, workflow, scanning, referrals,
  • Data entry of registrations, amendments and deductions
  • Deal knowledgeably and competently with urgent calls from patients and/or colleagues
  • IT – EMIS, Sentiers (Patient Triage System), EMIS workflow, Tasks, GP TeamNet, NHS Mail, Pharmacy referrals
  • Front Desk (rota system). Greeting patients and consulting with members of the practice team. Handling patient queries and assisting colleagues as and when appropriate
  • Unlocking and securing the building both in the morning and evening

Job Types: Full-time, Permanent

Pay: £12.74-£13.55 per hour

Benefits:

  • Cycle to work scheme
  • Free parking
  • On-site parking

Application question(s):

  • Please provide a covering letter detailing what relevant skills and experience you can bring to this role.

Experience:

  • Customer service: 2 years (required)
  • Administrative: 2 years (required)

Work Location: In person

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