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Medical Receptionist jobs in Cardiff

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    • Ensure rotas are published at least 2 weeks in advance, including holiday cover.
    • Conduct regular service reviews and ensure care plans reflect current needs.
    • Coordinate with optical staff to ensure patient needs are met and appointments run smoothly.
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    • Being the calm, reassuring presence for anxious patients, taking the time to listen and put people at ease.
    • Talking patients through their treatment plans and…
    • Update and maintain accurate patient records on the clinical computer system.
    • Ability to handle confidential information appropriately.
    • Approximately 15 hours per week, with working days and hours to be discussed at interview.
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    • This is a part-time position across 4 shifts a week (around 18 hours per week).
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    • DENTAL EXPERIENCE ESSENTIAL This energetic role is perfect for someone who thrives in a fast-paced environment, enjoys helping people, and is eager to…
    • Schedule appointments and coordinate patient bookings efficiently.
    • Excellent communication skills, both written and verbal.
    • Our full team (both clinical and non-clinical) meet for a morning huddle to aim for a good start to the day.
    • Customer service: 2 years (required).
    • To communicate effectively and professionally with the Doctors, patients, staff and people from outside agencies.
    • Medical Receptionist: 2 years (required).
    • Take detailed clinical histories and ask structured questions.
    • Apply clinical reasoning and professional judgement.
    • 12-week fully paid training programme.
    • 12 month fixed term with potential for permanent contract*.
    • The role will include patient facing services and support to the clinical team, and will require a…
    • Your proactive approach will ensure smooth patient flow, accurate appointment scheduling, and effective communication between patients and healthcare providers.
    • Full training will be given in the receptionist role and the bespoke NHS skills required.
    • All day Tuesday and a Friday afternoon with a 6:30pm finish.*.

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Job Post Details

Home Instead logo

Client Care Coordinator - job post

Home Instead
3.6 out of 5 stars
Newport
£26,000 - £28,000 a year - Permanent, Full-time
Responded to 51-74% of applications in the past 30 days, typically within 1 day.

Job details

Pay

  • £26,000 - £28,000 a year

Job type

  • Permanent
  • Full-time

Location

Newport

Full job description

At Home Instead Newport, Cwmbran & Chepstow we do care differently. As a family-run, locally owned business, we combine the values of a close-knit team with the strength and reputation of a global care organisation. We prioritise relationship-led care with minimum one-hour visits, giving our team the time to truly support clients—not just rush through tasks. You’ll be part of a supportive, values-driven environment where your work genuinely matters, your voice is heard, and you can see the real impact you make every day. If you’re looking for a role with purpose, professionalism, and progression, this is the place to build a meaningful career.

This is a busy, hands-on coordination role where you’ll take ownership of care delivery from rota planning through to client experience.

Client Experience & Relationship Management

You’ll play a key role in maintaining high client satisfaction:

  • Build strong, trusting relationships with clients and their families
  • Conduct regular service reviews and ensure care plans reflect current needs
  • Respond promptly and professionally to queries, concerns, or changes
  • Support new client onboarding and ensure smooth start of care
  • Identify opportunities to increase care hours where appropriate

Care Professional Support & Coordination

You’ll be the main link between the office and the field team:

  • Act as the first point of contact for Care Professionals
  • Support continuity by keeping regular Care Professionals with their clients
  • Flag performance concerns, lateness, or reliability issues to management
  • Contribute to a positive, supportive team culture

Quality, Compliance & Performance

You’ll help ensure services meet regulatory and internal standards:

  • Ensure care delivery aligns with CIW standards and company policies
  • Support audits, spot checks, and quality assurance processes
  • Record and escalate incidents, complaints, and safeguarding concerns
  • Maintain accurate, up-to-date records across systems

Rota Management & Scheduling (Core Responsibility)

  • Build and maintain weekly and ongoing care schedules for the 20 clients that you manage
  • Ensure rotas are published at least 2 weeks in advance, including holiday cover
  • Match Care Professionals to clients to maximise continuity of care
  • Factor in travel time, availability, and client preferences

What Makes This Role Stand Out

  • You’ll have real ownership of the service delivery — not just admin tasks
  • Your decisions directly impact clients’ quality of life
  • You’ll work in a fast-paced, high-trust environment
  • No two days are the same — and your work genuinely matters

Job Types: Full-time, Permanent

Pay: £26,000.00-£28,000.00 per year

Experience:

  • Care: 1 year (required)

Work Location: In person

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