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Medical Receptionist jobs in Chester

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    • Help patients understand their treatment journey and answer administrative questions.
    • Schedule, confirm, reschedule, and cancel patient appointments.
    • You will manage appointment scheduling, handle administrative tasks, and support the smooth operation of the medical practice.
    • View all Hope Family Medical Centre jobs - Wrexham jobs - Receptionist jobs in Wrexham
    • Salary Search: Receptionist/Administrator salaries in Wrexham
    • Your role would include managing the front desk alongside part-time team members, greeting patients on arrival, checking patients out as they leave, patient…
    • Previous experience as a dental receptionist advantageous.
    • Answering calls, making appointments, and responding to queries.
    • Job Types: Full-time, Part-time.
    • Summarise and accurately record relevant clinical information from new patient records into the practice clinical system.
    • Document workflow and task management.
    • Assist patients in scheduling appointments, follow-ups, and referrals to specialists or community resources.
    • Your proactive approach and excellent communication…
    • Customer service 2 years (required).
    • Oversee the appointment book to ensure no appointment slots are unfilled.
    • Liaise with the triage GP.
    • Escalate issues and ensure follow‑up appointments meet NHS guidelines.
    • Handle inbound and outbound calls to schedule and manage patient appointments, working…
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    • Capture high-quality diagnostic scans for clinical interpretation, whilst communicating with the patients on the features and benefits of our technology.
    • The Practice clinical system is SystmOne and previous experience of this system is essential.
    • Due to increasing patient list size 2x Receptionist/Administrator…
    • No previous medical experience is required — if you have a strong background in customer service and a passion for helping people, we will provide full training…
  • View similar jobs with this employer
    • Patient liaison – booking appointments, billing, receipting, empathy with patients is paramount.
    • MUST have prior reception experience.
    • This is a part-time, ad hoc position ideal for those seeking flexible, additional hours in a supportive and rewarding environment.
    • Manage appointment scheduling, confirmations, and cancellations efficiently.
    • We are looking for someone to cover weekends and evenings.
    • Confident discussing treatment plans, finance options and converting enquiries into appointments.
    • Welcoming patients and managing appointments.

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Job Post Details

Receptionist/TCO - job post

stockton heath dental surgery
16 Grappenhall Road, Warrington WA4 2AG
£24,000 a year - Full-time

Job details

Pay

  • £24,000 a year

Job type

  • Full-time

Location

16 Grappenhall Road, Warrington WA4 2AG

Full job description

We are seeking a friendly, organised, and patient-focused Receptionist / Treatment Coordinator (TCO) to join our dental clinic. The successful candidate will be responsible for providing an excellent patient experience from the first point of contact through to treatment completion, while supporting the smooth and efficient operation of the practice.

The role combines front-desk reception duties, patient administration, treatment coordination, appointment management, and communication with patients regarding proposed dental treatments and associated costs.

Key Responsibilities Reception & Patient Services

  • Welcome patients warmly and professionally upon arrival.
  • Manage the reception area and ensure patients are attended to promptly.
  • Answer telephone calls, emails, and other patient enquiries.
  • Schedule, confirm, reschedule, and cancel patient appointments.
  • Manage the daily appointment diary efficiently.
  • Register new patients and update patient records accurately.
  • Handle patient enquiries regarding appointments, services, and general clinic information.
  • Maintain patient confidentiality and comply with data protection requirements.
  • Process payments and assist with invoices and receipts where required.

Treatment Coordination

  • Discuss proposed treatment plans with patients following the dentist's recommendations.
  • Explain treatment options, procedures, appointment requirements, and estimated costs clearly and professionally.
  • Help patients understand their treatment journey and answer administrative questions.
  • Coordinate treatment appointments between patients, dentists, hygienists, nurses, laboratories, and other relevant providers.
  • Follow up with patients regarding outstanding or incomplete treatment plans.
  • Maintain accurate treatment-plan records and update patient management systems.
  • Assist with treatment acceptance and ensure patients are supported in making informed decisions.
  • Liaise with clinicians to ensure treatment plans and patient requirements are communicated accurately.

Pay: £24,000.00 per year

Work Location: In person

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