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    • Make proactive outbound calls to patients requiring treatment or finance discussions, using your TCO knowledge to answer questions confidently and move them to…
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    • Reception/customer service: 2 years (required).
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    • An industry leading salary plus excellent bonus potential.
    • Confidently relaying patient information to the optometrist to ensure a smooth patient journey.
    • Managing patient referrals, appointments and clinical waiting lists using SystmOne.
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    • Answer incoming calls promptly and direct them appropriately.
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    • Customer Service experience is desirable.
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    • The Medical Secretary will be responsible for managing appointments, maintaining patient records, and facilitating effective communication between patients and…
    • Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure…
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    • Previous medical or healthcare receptionist experience is desirable.
    • Booking, amending, and cancelling appointments.
    • Educational events and in-house meetings.
    • Oversee waiting lists and follow-up appointments.
    • Training and support will be provided with a comprehensive 3-week induction to ensure a smooth onboarding.
    • Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure…
    • Experienced in scheduling within a domiciliary care setting.
    • Confident using IT systems and care scheduling software.
    • 28 Days annual leave (pro rata).

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Job Post Details

Treatment Co-ordinator - Telephone & Patient Conversions - job post

Heybridge Dental Practice/West Square Dental Practice/Corringham Dental Practice
Essex
Up to £40,000 a year - Permanent, Full-time
Responded to 51-74% of applications in the past 30 days, typically within 3 days.

Job details

Pay

  • Up to £40,000 a year

Job type

  • Permanent
  • Full-time

Location

Essex

Benefits

Pulled from the full job description

  • Employee discount
  • Company pension
  • Private medical insurance
  • Health & wellbeing programme
  • On-site parking

Full job description

Treatment Coordinator – Telephone & Patient Conversions

Multi-Site · Non-Clinical · Full Time · Essex

  • Heybridge /West Square/Corringham
  • Up to £40,000 | Full Time

We're a growing NHS and private dental group with three practices in Essex, looking for an experienced Treatment Coordinator to take ownership of patient conversion across the whole group — by phone, not chairside. This is a non-clinical, multi-site role built around turning missed opportunities into booked,treatment-ready appointments.

About Us

● Three mixed NHS and private dental practices across Essex — Heybridge, West Square, andCorringham

● A team of 20+ clinicians supported by dedicated practice managers and a growing support team

● We use CareStack and VoiceStack — both AI-integrated platforms — and take our systems and data seriously

● An expanding group with clear growth plans — the right person grows with us

The Role

This is not a chairside TCO role — you will not be seeing patients in person or presenting treatment plans in the surgery. Instead, you'll work across all three sites using VoiceStack call data to identify where patients are falling through the cracks, then use your treatment coordination background to talk to them confidently by phone about options, costs, and next steps — converting interest into booked, treatment-ready appointments. You'll also coach our reception teams and report weekly to Practice Managers.

What You'll Do

● Analyse VoiceStack call data across all three sites to identify missed calls, incomplete bookings, and lost treatment or new patient enquiries

● Make proactive outbound calls to patients requiring treatment or finance discussions, using your TCO knowledge to answer questions confidently and move them to a booked appointment

● Triage new patient and treatment enquiries and book them with the right clinician based on treatment need, complexity, and availability

● Produce clear weekly feedback summaries for each Practice Manager covering call handling performance and conversion patterns

● Deliver structured receptionist coaching — including regular site visits — covering call technique, conversion language, and patient experience

● Track and report monthly on new patient numbers, missed opportunity recovery rates, and treatment conversion performance

● Support consistent call standards and booking protocols across the group

● Work full time across all three sites — this is not a remote or work-from-home role

What We're Looking For

● Previous experience as a Treatment Coordinator (TCO) or in a patient-facing dentalconversion/sales role — essential

● You understand treatment planning, case value, and finance conversations, and can hold that conversation confidently by phone

● Familiarity with call tracking or practice management software (VoiceStack, CareStack, Dentally, SOE or similar)

● Comfortable analysing call logs and performance data, and turning them into a useful summary without being told how

● Organised and self-directed — you'll manage your own time across three sites and produce weekly reports without being chased

● Tactful and constructive when feeding back to colleagues — this is about raising standards, not catching people out

What We Offer

● Up to £40,000 salary depending on experience

● Performance bonus scheme linked to new patient and conversion metrics — structure confirmed at offer stage

● A newly created, senior-level role with real autonomy and visible impact across the group

● Hands-on leadership that invests in the right people and the right systems

● Mileage and travel covered for multi-site working

● Private medical health insurance

How to Apply

Send your CV and a short covering note explaining your treatment coordination background and what appeals to you about this role to:dentalareamanager@gmail.com

Previous TCO experience required. Applications reviewed on a rolling basis.

Pay: Up to £40,000.00 per year

Benefits:

  • Company pension
  • Employee discount
  • Health & wellbeing programme
  • On-site parking
  • Private medical insurance

Work Location: In person

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