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    • Scheduling and confirming appointments both in person and over the phone.
    • Supporting clinical staff with general administrative tasks.
    • Salary:* £12.71 per hour.
    • We are looking for an experienced, friendly, and professional Medical Patient Services Advisor to join our busy and supportive GP practice in the Nuneaton…
    • Manage incoming phone calls, schedule appointments, and maintain clinical diaries.
    • This is a part-time position (24.5 hours per week), and flexibility to work…
    • Position Type:* Full-time / Part-time (Minimum 4 days per week).
    • Candidates must be flexible and willing to work a minimum of 4 days per week, covering the…
    • Plus - Saturday 3hrs (9am-12pm)– pro rata.
    • Provide general assistance to the practice team in carrying out duties.
    • Job Types: Full-time, Permanent.
    • Coordinate with clinical staff to ensure timely and efficient patient flow.
    • Answer phone calls, schedule appointments, and manage the practice calendar.
    • Proficiency in administrative tasks such as scheduling, data entry, and record keeping.
    • Handling patient enquiries – in person, by phone and by email – and…
    • Excellent customer service and interpersonal skills.
    • Attention to detail and great organisation skills.
    • Prior experience in a dental practice.
    • Answer incoming calls, collect patient information, and book them into the appropriate service or clinic.
    • Schedule appointments for various services across the…
    • Book, amend, and cancel patient appointments using the clinical system (SystmOne).
    • Support all clinical staff with general tasks as requested.
    • To ensure you are fully trained and conversant with fire regulations and health and safety and understand what to do in an emergency.
    • Manage and work between 2 stores.
    • Calling patients to book in, advising them of glasses are ready to collect.
    • Organisation skills, management skills, achieving…
    • To ensure patients are aware of rights to chaperone in any appointment.
    • Processing personal and telephone and on-line AccuRx requests for appointments, visits…
    • Provide a high-quality medical secretarial service including typing clinical correspondence, referrals and reports.
    • Hours: *30-35hrs per week.
    • General administrative support for the clinical team as and when required.
    • Providing administrative support to the safeguarding lead with safeguarding policies…

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Job Post Details

Receptionist - Resilience Service - job post

South Warwickshire GP Federation
3.7 out of 5 stars
Warwickshire
£12.71 an hour - Zero hours contract

Job details

Pay

  • £12.71 an hour

Job type

  • Zero hours contract

Location

Warwickshire

Full job description

Resilience Receptionist - South Warwickshire GP Federation

Location: The successful applicant must be willing to travel to practices across South Warwickshire. Due to the nature of the role, applicants must hold a full UK driving licence and have access to a vehicle.

Salary: £12.71 per hour.

Job type: 0 hour contract.

About the Role

South Warwickshire GP Federation is seeking an enthusiastic and adaptable GP Receptionist to join our Resilience Team.

This is a varied and rewarding role supporting practices across South Warwickshire, where no two days are the same. The successful candidate will have excellent organisational, communication, and interpersonal skills, alongside experience working within a GP or healthcare setting.

You will work closely with multidisciplinary teams, support patients with their healthcare needs, and assist practices with a wide range of administrative and reception duties.

Key Responsibilities

Reception & Patient Support

  • Answering surgery phone lines and managing patient queries
  • Greeting and checking in patients in a professional and friendly manner
  • Scheduling and confirming appointments both in person and over the phone
  • Signposting patients to appropriate services and providing high-quality information to support their care
  • Supporting patients and carers to navigate health and care services

Administrative Duties

  • Coordinating new patient registrations and EMIS online proxy forms
  • Maintaining accurate patient records and updating healthcare information where required
  • Accurately SNOMED-coding data into EMIS Web
  • Supporting clinical staff with general administrative tasks
  • Filing, scanning, faxing, and document management
  • Coordinating referrals to external healthcare providers

Team & Service Support

  • Building positive relationships with practice staff, service users, and healthcare professionals
  • Supporting improvement and sustainability projects where appropriate
  • Working collaboratively within multidisciplinary teams
  • Ensuring confidentiality and compliance with information governance, safeguarding, and health & safety policies
  • Remaining calm, professional, and adaptable within a fast-paced NHS environment

Person SpecificationEssential Skills & Qualities

  • Excellent communication skills, both written and verbal
  • Strong IT skills, including experience using EMIS Web and Docman 10
  • Ability to prioritise workload and meet deadlines
  • Professional, polite, and approachable manner
  • Ability to work independently and within a large healthcare team
  • Empathetic and patient-centred approach
  • Flexible, motivated, and proactive attitude
  • Ability to remain calm under pressure

Essential Experience

  • Proven experience working within a GP setting
  • Experience using EMIS systems
  • Experience supporting patients, families, and carers
  • Experience with data collection and monitoring information

Desirable Experience

  • Experience working within multidisciplinary teams
  • Experience supporting improvement projects
  • Pharmacy or wider NHS experience

QualificationsEssential

  • Good standard of education with strong literacy and numeracy skills
  • Demonstrable commitment to professional and personal development

Desirable

  • Administration and/or Office Management qualification

Additional Requirements

  • Flexibility to travel across South Warwickshire practices
  • Understanding of confidentiality, safeguarding, lone working, information governance, and health & safety procedures
  • Ability to recognise when escalation or referral to other healthcare professionals is appropriate

Why Join Us?

This is an exciting opportunity to become part of a supportive and progressive healthcare organisation, helping practices deliver high-quality patient care across South Warwickshire.

You will gain valuable experience working across multiple sites while contributing to improving patient services within primary care.

Pay: £12.71 per hour

Experience:

  • GP: 1 year (required)
  • EMIS: 1 year (preferred)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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