Medical Receptionist jobs in Coventry CV5

We are looking for an enthusiastic, reliable, friendly, resilient, and flexible individual to join our small Patient Services team on a zero-hours contract basis.

We are seeking an additional member for our hardworking and dedicated reception team to provide cover for annual leave and sickness absence. Most staff holidays are booked well in advance, allowing us to plan the majority of shifts with plenty of notice.

This is a varied and rewarding role within a busy healthcare environment. As the reception role is continually evolving, we are looking for someone who can adapt quickly, work confidently in a fast-paced setting, and, ideally, hit the ground running. Full on-the-job training and support will, of course, be provided.

There is a possibility (and a preference) of working two permanent afternoon per week (this will be on a Weds 1:15-5pm and Friday 12:30-3:30 totalling 6.75hrs) to allow candidates to remain current and confident in their role.

The role will include but is not limited to: answering and making telephone calls, monitoring emails, booking appointments, handing out prescriptions and taking payments, checking patients in for appointments and dealing with incoming post. The role is under constant review and development as we make improvements and changes according to legislation and therefore an ideal candidate will be open to fresh ideas and good at problem solving. It is a fast-paced role, requiring multi-tasking, prioritising skills and an ability to stand your ground whilst remaining cheerful and polite.

Experience in this role would be an advantage.

Candidates must be competent in the use of IT.

This zero-hours role requires a high degree of flexibility to meet the needs of the service. Please note that an additional percentage is paid on top of the hourly rate in lieu of annual leave entitlement.

It is hoped that the interview date will be September 3rd 2026. However, this advert will be closed when sufficient applications have been received even if this is before the advertised closure date.

Please contact the surgery for any further information

Cropredy Surgery, Claydon Road, Cropredy, Banbury OX17 1FB (Tel: 01295 758372)

Please note this is a rural surgery and so the successful candidate will need to have access to a car

This role is subject to a DBS check

MAJOR DUTIES AND RESPONSIBILITIES OF THE POST

1. Reception Duties

• Ensure efficiency of appointment system and monitor flow of patients into consulting and treatment rooms.
• Ensure that patients without appointments but who need urgent consultation, are seen in a logical a non-disruptive manner.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed.
• Explain internet access arrangements to patients and ensure correct security procedures are followed.
• Advise patients of relevant charges for private services, accept payment and issue receipts for same.
• Respond to all queries and requests for assistance from patients and other visitors.
• Monitor and action incoming emails.
• Refer all requests for home visits to the Duty Doctor.
• In conjunction with the Dispenser ensure that requests for prescriptions are actioned where possible within two clear working days.
• Ensure reception and waiting areas are kept neat and tidy.

2. Management of appointment systems.

• Ensure total familiarity with all appointment systems in effect including regular and incidental variations.
• Book appointments and recalls ensuring sufficient information is recorded to retrieve medical records.
• Monitor effectiveness of the system and report any problems or variations required

3. Preparation of consulting rooms.

• Ensure that the consulting rooms are prepared for each consulting session.
• Ensure that the consulting rooms are checked at the end of each consulting session and left tidy and secure.

4. Operation of telephone system

• Receive and make calls as required
• Divert calls and take messages as appropriate.
• Ensure that the system is operational at the beginning of each day.

5. Start and end of day Procedures

• Open up premises at the start of day, set alarm to day function and make all necessary preparations to receive patients.
• Secure premises at end of day, ensure the building is totally secured, internal lights off, doors locked and alarm activated.

6. Any other delegated duties considered appropriate to the post

• Opening and distribution of daily post.
• Recording information in appropriate message books for colleagues including the deceased book.
• To ensure that all working areas are kept tidy and ready to use by incoming colleagues together with information about any unresolved or urgent matters.

7. Special requirements of the post

• An understanding, acceptance and adherence to the need for strict confidentiality.
• An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patients enquires and requests.
• Excellent communication skills.

This job description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with the post holder. The post holder is required to carry out any duties that reasonably may be requested the partner or the practice manager.

Job and person specification

Essential

Good customer service skills: Welcoming, Polite and diplomatic, Excellent telephone manner

Familiar with word processing

Excellent team player: Helpful, Willing to help others at busy times, Positive attitude

Works well under pressure: Keeps calm under pressure, Patient with colleagues and patients, Attention to detail

Able to work within guidelines

Able to act on initiative within the guidelines

Prepared to cover colleagues annual leave/ sickness

Flexible

A good standard of written and spoken English

Willing to be trained

Confidentiality of staff and patient information

Quick to learn

Positive attitude to new systems

Desirable

Used to appointment systems

Contributes to improving systems

Job Types: Part-time, Permanent

Pay: £13.25 per hour

Benefits:

• On-site parking

Ability to commute/relocate:

• Banbury OX17: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you interested in the permanent afternoon positions (on top of the holiday cover)?

Experience:

• Medical Receptionist: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person