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    • Booking, amending, and managing appointments using the clinical appointment systems, TTP SystmOne and Anima.
    • Answering incoming telephone calls and responding…
    • View all Riverside Health Partnership jobs - Retford jobs - Care Navigator jobs in Retford
    • Salary Search: Care Navigator/Reception. salaries in Retford
    • Booking appointments for customers both over the phone and in person.
    • Welcoming customers to the clinic and assisting them with any queries.
    • Direct patients to appropriate areas and answer questions with excellent customer service.
    • Register patients and ensure accurate data entry in the Careflow PAS…
    • To book, amend, and confirm patient appointments in line with Trust and national guidelines, ensuring all clinical activity is recorded promptly and accurately…
    • The role will involve a variety of administrative duties, including managing appointments, maintaining electronic and paper records, processing information,…
    • Depending on the hours contracted this role could work at either or both of our surgeries.
    • Our reception team normally work either 8-1 or 1-6 shifts .
    • Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and…
    • Book appointments according to practice protocol.
    • Report any problems with appointment system to the management team.
    • Polite and helpful to any visitor/patient.
    • Organise appointments, meetings, and schedules for staff members.
    • Previous experience in a healthcare, hospitality or clinical setting is preferable.
  • View similar jobs with this employer
    • Managing appointments using the practice appointment system.
    • Accurately inputting information onto the clinical system.
    • Full training and ongoing support.
    • Ensure the computerised appointment system is managed efficiently in line with practice protocols including the booking, amending and cancellation of patient…
    • Provide non-clinical information where appropriate, accurately document enquiries and escalate urgent concerns to clinical colleagues.
    • Ensuring all processes are completed for customers booking appointments with LivingCare.
    • Convert enquiries into confirmed appointments through effective…
    • Coordinate the booking of appointments and manage waiting times, escalating as necessary.
    • Coordinate the booking of patient appointments, ensuring efficient…
    • Ensuring all processes are completed for customers booking appointments with LivingCare.
    • Convert enquiries into confirmed appointments through effective…

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Job Post Details

Care Navigator/Reception. - job post

Riverside Health Partnership
Riverside Walk, Retford DN22 6FB
£12.71 - £13.10 an hour - Permanent, Full-time

Job details

Pay

  • £12.71 - £13.10 an hour

Job type

  • Permanent
  • Full-time

Location

Riverside Walk, Retford DN22 6FB

Full job description

Job Overview

As a Care Navigator based in the Reception Department, you will play a vital role in providing a friendly, efficient, and professional service to our patients and supporting the wider clinical and administrative team. You will be the first point of contact for many patients, helping them access the most appropriate care and services in a timely manner.

Key Responsibiliites Include:

  • Answering incoming telephone calls and responding to patient enquiries in a courteous and professional manner.
  • Providing a welcoming and efficient front desk reception service to patients, visitors, and healthcare professionals.
  • Navigating patients through the appropriate care pathway, ensuring they are directed to the right clinician or service.
  • Signposting patients to appropriate NHS, community, and support services based on their individual needs.
  • Booking, amending, and managing appointments using the clinical appointment systems, TTP SystmOne and Anima.
  • Overseeing and coordinating appointments for specialist clinics, including women’s health, minor operations, steroid injection clinics, and other enhanced services.
  • Supporting patients with registration, documentation, and general administrative queries.
  • Processing clinical and administrative tasks accurately and confidentially in line with practice policies and data protection requirements.
  • Working closely with GPs, nurses, healthcare assistants, and the wider practice team to ensure a smooth patient journey.
  • Assisting with the organisation and promotion of practice health campaigns, awareness events, and community engagement activities.
  • Maintaining accurate patient records and ensuring all information is updated promptly.
  • Providing excellent customer service while managing a busy and varied workload with empathy and professionalism.

The successful candidate will be an excellent communicator, confident using IT systems, able to work effectively in a fast-paced environment, and committed to delivering high-quality patient care and support.

Join us in delivering compassionate care and exceptional service! This role is perfect for motivated individuals eager to support others while developing valuable skills in a vibrant healthcare environment.

* Please note face to face Interviews will take place W/C 17th August 2026.

Pay: £12.71-£13.10 per hour

Application question(s):

  • Are you legally eligible to work in the UK?
  • The successful candidate will be required to travel across all 4 surgeries which are based in Retford, Harworth, Misterton, and Gringley-on-the-Hill. Is this something you are willing to do?

Work Location: In person

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