Medical Receptionist jobs in Dronfield

Overview
We are seeking a professional, organised, and friendly Medical Receptionists to join our busy healthcare team. The successful candidates will be the first point of contact for patients and visitors, providing excellent customer service while supporting the smooth day-to-day administrative operations of the practice.

This role offers an opportunity to work in a supportive primary care environment where attention to detail, teamwork, and compassionate communication are highly valued.

Our reception team plays a vital role in ensuring patients receive timely access to care and that the practice operates efficiently.

Responsibilities

• Greet patients and visitors warmly and professionally, creating a welcoming and supportive environment
• Manage appointment bookings, changes, and cancellations using the practice clinical system
• Answer incoming telephone calls promptly, dealing with patient enquiries and directing calls appropriately
• Process patient registrations and update patient details accurately
• Maintain accurate patient records in line with confidentiality and data protection policies
• Process patient arrivals and assist with patient flow within the practice
• Handle administrative tasks including scanning, filing, document processing, and correspondence
• Support clinicians with administrative requests where required
• Liaise with healthcare professionals, pharmacies, and external organisations to support patient care
• Follow practice procedures relating to patient confidentiality, safeguarding, and information governance

Qualifications

• Previous reception, customer service, or administrative experience is desirable
• Experience within a healthcare or GP practice setting would be advantageous but not essential, as full training will be provided
• Excellent communication and interpersonal skills
• Ability to remain calm, professional, and organised in a busy environment
• Strong administrative and IT skills with the ability to learn new systems
• Ability to work as part of a team while managing tasks independently
• A professional, compassionate, and patient-focused approach

Working Pattern

The practice operates Monday to Friday, 07:30 – 18:30, and successful candidates must be flexible to work shifts within these hours.

These roles will form part of the reception cover rota; therefore, flexibility to provide cover for colleagues during periods of annual leave and sickness will be expected.

The successful candidates will be required to undergo pre-employment checks, including references and a Disclosure and Barring Service (DBS) check, prior to appointment.

Pay: £12.76 per hour

Work Location: In person