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Medical Receptionist jobs in East London

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    • Process all follow up appointments as patients leave the department in line guidelines, escalating any capacity concerns.
    • View all Chelsea and Westminster Hospital NHS Foundation Trust jobs - London jobs - Assistant Administrator jobs in London
    • Salary Search: Assistant Patient Administrator - Outpatient Receptionist salaries in London
    • See popular questions & answers about Chelsea and Westminster Hospital NHS Foundation Trust
    • To call patients to book initial appointments, Theatre and arrange follow up appointments.
    • To answer incoming calls in a professional manner and providing an…
    • Schedule appointments and manage the appointment calendar.
    • Familiarity with medical terminology and procedures is preferred.
    • As part of our team, the successful candidate will greet patients and handle administrative tasks such as scheduling appointments, answering phones, and using…
    • Work closely with the clinical and administrative teams to ensure the smooth running of the practice.
    • Dental receptionist: 1 year (required).
    • 37.5 Hours per week: The successful candidate will need to be very flexible and be able to work different shifts, including helping to cover when needed for…
    • Dental receptionist: 2 years (required).
    • Candidates with relevant general medical or healthcare reception experience may also be considered.
    • We're looking for someone who is naturally positive, loves communicating with people, enjoys being creative, and takes pride in delivering exceptional service.
    • Dental receptionist: 1 year (required).
    • 2 minute walk from Weybridge train station.
    • Liaising with patients on the phone and face to face when entering the…
    • Handling patient enquiries and supporting them through their journey.
    • Managing appointments and keeping the diary running smoothly.
    • Handle medical correspondence, patient records, and clinical documentation.
    • Review and summarise patient medical histories and relevant clinical information.
    • Answering phone calls, scheduling appointments, and managing the appointment diary.
    • This means we require someone who is able to provide a warm welcome and…
    • On occasions, you must be able to handle irate callers, be able to calm them down and help to resolve their issues.
    • You must be customer focused.
    • You will be confident turning an enquiry into a booking and a booking into a long term patient, and you will understand why that matters to our patients and to…
    • Coordinate private appointments and treatment plans.
    • Dental receptionist: 1 years (required).
    • Dental receptionist: 1 year (required).

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Job Post Details

Assistant Patient Administrator - Outpatient Receptionist
Chelsea and Westminster Hospital NHS Foundation Trust
·
3.6
London TW7
£30,142 a year
Full-time
Apply on company site

Job details

£30,142 a year
Full-time
Weekend availability, Monday to Friday
London TW7

Full job description

Assistant Patient Administrator - Reception within the Outpatient Department

West Middlesex Hospital

We are looking for a friendly, self-motivated and confident person who has experience of providing a high level standard of customer care. The post holder will provide a comprehensive patient focused reception service working in our Outpatient Reception.

If you enjoy working in a very busy and demanding environment this could be your opportunity to make a real difference to the service that we provide to our local community, always keeping the patient at the centre of everything that we do.

The successful candidate must have previous reception experience and have excellent communication and customer service skills.

Working Hours are 9am-5pm, Monday - Friday

The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by supporting and welcoming patients into services in a way that meets their individual needs. The Assistant Patient Administrator will also provide administrative support to a team liaising between patients, doctors, practitioners and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times. The post holder will be required to work in one of the following areas, providing cross cover where

necessary:
Reception

Outpatient Clinic Reception

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.

The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

Some roles may require weekend shifts at multiple sites.

Reception:
Provide a customer focused reception service for all patients and visitors attending the area dealing with all patients or visitors in an efficient, polite and courteous manner dealing with all patients’ queries where possible and directing them accordingly

Ensure the reception areas are always manned
Interact with patients and relatives in a sensitive and empathetic manner

Process all follow up appointments as patients leave the department in line guidelines, escalating any capacity concerns.

Record appointments agreed in community settings on the system within 24 working hours

Assist patients to locate their relatives who are current inpatients

Assist patients to use the electronic check in service updating demographics where necessary

This job description may be subject to change according to the varying needs of the service. Such changes will be made after discussion between the post holder and his/her manager.
All duties must be carried out under supervision or within Trust policy and procedure. You must never undertake any duties that are outside your area of skill or knowledge level. If you are unsure you must seek clarification from a more senior member of staff.
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