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    • As a Private Patient Services Advisor, you will be the main point of contact for prospective private patients, guiding them seamlessly from their initial…
    • The service operates a patient-centred model, aiming to diagnose and treat patients efficiently while reducing unnecessary follow-up appointments.
    • Providing a wide range of medical reception duties, typing and clerical support to the clinicians and management.
    • Using the clinical system to check and action tasks sent by clinical and admin staff.
    • Ability to think on feet.
    • Ability to explain procedures to all staff.
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    • Experience: Previous experience in a medical or administrative role is often advantageous, though training is provided.
    • Job Types: Full-time, Permanent.
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    • To provide a point of contact and support for patients having appointments, consultations and clinical procedures with the consultant.
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    • Proficient in managing patient records and scheduling appointments.
    • Arrange transport to hospital appointments for housebound patients.
    • Medical Receptionist: 2 years (preferred).
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    • Schedule appointments in accordance with practice policies, maintain accurate appointment records, and send appointment reminders as required.
    • Cleaning both clinical and non-clinical areas.
    • Schedule appointments and manage the clinic's calendar efficiently.
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Private Patient Services Advisor
Horder Healthcare
·
3.5
Crowborough
£27,144 a year
Part-time
Apply on company site

Job details

Here’s how the job details align with your profile.

Pay

£27,144 a year

Job type

Part-time

Full job description

Job reference
122729
Department
Marketing
Location
Crowborough
Full/Part-time
Part-time
Pay scale from
No Pay Scale
Pay scale to
No Pay Scale
Closing date
12/10/2026

Description
Private Patient Services Advisor
Location: The Horder Centre, Crowborough
Contract: Part-Time
Salary: £27,144.00 (FTE)


About the Role

Join Horder Healthcare’s Private Patient Advisory Team at The Horder Centre in Crowborough. As a Private Patient Services Advisor, you will be the main point of contact for prospective private patients, guiding them seamlessly from their initial enquiry through to booking. This position is ideal for an excellent communicator who thrives on building relationships, managing multiple systems, and delivering an exceptional standard of customer service.

Key Accountabilities

  • Enquiry Management: Handle self-pay and PMI enquiries across phone, email, online, and face-to-face channels.
  • Patient Guidance: Provide clear, accurate information regarding pricing, procedure options, consultant availability, and appointment details.
  • Sales & Lead Conversion: Convert warm leads into bookings and appointments to meet key performance targets.
  • Payment Handling: Process and collect payments for patient consultations.
  • Administration: Maintain accurate, up-to-date patient and booking records across internal databases.
  • Service Excellence: Deliver customer service in line with top independent healthcare standards.
What We Are Looking For

Must-Haves:

  • Proven customer service experience (telephone, face-to-face, and written)
  • Strong IT literacy and comfort handling multiple systems
  • Experience working within service performance standards
  • Strong organizational and workload prioritization skills
  • Confident, presentable, and professional communication style
Nice-to-Haves:

  • Background in sales or lead conversion
  • Previous experience working within a healthcare setting

We are committed to equal opportunities, ensuring a welcoming and fair workplace for every colleague and prospective employee.
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