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Medical Receptionist jobs in East Sussex

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    • Filing and retrieving paperwork in line with Practice guidelines.
    • Enthusiastic, proactive, flexible and self-motivated.
    • Keeping the reception area tidy.
    • View all The Lighthouse Medical Practice jobs - Eastbourne jobs
    • Salary Search: Medical Receptionist salaries in Eastbourne
    • Prepare and process clinical correspondence, including referral letters, reports and other medical documentation.
    • NHS Pension Scheme (if applicable).
    • To make appointments on the clinical computer system (EMIS/ENLIVIO) and work closely with GPs with incoming appointment requests via ‘Anima’ triage system.
    • You will be answering the telephones and booking appointments, as well as helping patients with their enquiries.
    • Answer phone calls, schedule appointments, and manage the appointment calendar.
    • Dental receptionist: 1 year (required).
    • Your impact: clear, helpful reception support helps patients navigate appointments and feel welcomed when accessing dental care.
    • To provide a point of contact and support for patients having appointments, consultations and clinical procedures with the consultant.
    • Experience: Previous experience in a medical or administrative role is often advantageous, though training is provided.
    • Job Types: Full-time, Permanent.
    • Before applying, please ensure you are willing to be flexible regarding covering a colleague who is on annual leave or unwell - sometimes at short notice.
    • A competitive starting salary and the opportunity to increase this through training and development.
    • Opportunity for progression through training.
    • Triage - contacting and booking patients based on clinical triage.
    • IT skills (particularly IT booking system and email).
    • Total shifts = 3 Days per week.
    • Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
    • Working within a fast-paced, high-volume dermatology service managing approximately 200,000 patient appointments each year across the Southeast, the post holder…
    • Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
    • Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic…

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Job Post Details

Medical Receptionist
The Lighthouse Medical Practice
Eastbourne BN21 4HY
Part-time, Permanent, Full-time
Apply now

Job details

Pay information not provided
Company pension
Part-time, Permanent, Full-time
Monday to Friday
Eastbourne BN21 4HY

Full job description

Job Summary

We are a welcoming, forward-thinking Practice operating across two sites and serving a population of 18,000 patients. We have a large team working collaboratively to deliver safe, effective and compassionate care.

We are proud to hold a CQC rating of Outstanding reflecting our commitment to quality, strong teamwork and continuous improvement. Joining us means becoming part of a supportive, patient-focused organisation with a clear dedication to excellence.

We are looking for a motivated, professional and patient-focused GP Receptionist to join our friendly Practice team. This is a vital role that supports the smooth running of the surgery and ensures our patients receive an excellent level of care from the moment they contact us.

Key Responsibilities

As part of the Patient Services team, your duties may include:

  • Answering and processing telephone calls promptly, sensitively and professionally, prioritising incoming calls as instructed.
  • Directing callers and patients to the appropriate healthcare professional.
  • Initiating contact with and responding to patients, colleagues and external healthcare providers.
  • Processing incoming and outgoing mail.
  • Taking messages and passing on information accurately and efficiently.
  • Filing and retrieving paperwork in line with Practice guidelines.
  • Data entry, data allocation and maintaining accurate computer records following Practice procedures.
  • Carrying out word processing, data processing, photocopying, scanning and other administrative tasks as required.
  • Keeping the reception area tidy.
  • Completing other duties as reasonably required by the management team.
  • Adapting to changing IT systems, funding requirements and workflow demands.

Essential Qualifications & Skills

  • Good standard of GCSEs, including Maths and English.
  • Confident user of MS Outlook, Excel and Word.
  • Experience working with the general public.
  • Ability to remain calm under pressure and work autonomously.
  • Strong organisational skills with the ability to prioritise workload.
  • Problem-solving skills and experience working to tight deadlines.
  • Enthusiastic, proactive, flexible and self-motivated.
  • Polite, confident and willing to undertake further training.
  • Excellent interpersonal and communication skills (written and oral).
  • Approachable, professional and capable of handling sensitive information.
  • High level of accuracy and attention to detail.
  • Ability to cope in distressing situations with empathy and discretion.
  • Diplomacy and a positive, professional attitude.

Desirable

  • Experience working in a GP Practice or within the NHS.
  • Familiarity with GP practice systems such as EMIS , Docman, Engage Consult and AccuRx.
  • Understanding of GDPR and general IT security.

This role is ideal for organised individuals who enjoy working in a busy environment and are committed to delivering outstanding patient service. Applicants should possess a friendly demeanour, attention to detail, and the ability to adapt quickly to changing priorities.

You must be able to work over 5 days per week (Monday - Friday). There will be a combination of 8am starts and 6:30pm finishes.

Previous applicants need not apply.

Benefits:

  • Company pension

Work Location: In person

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