Medical Receptionist jobs in Essex

Overview
We are seeking a highly organised and professional Medical Receptionist to join our healthcare team. The ideal candidate will be the first point of contact for patients, providing exceptional customer service while managing administrative tasks efficiently. This role is crucial in ensuring the smooth operation of our medical facility and enhancing the patient experience.

The role is for 22 - 37.5 hours a week.

Candidates shifts will include a minimum of one late with a finishing time of 7pm.

Job Responsibilities:

Reception

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Booking patients into appointment systems and ensuring appointment systems is monitored through the day.
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Ensuring patient care, support and a great patient outcome.
• Enter requests for home visits into the home visits book/screen, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
• Action repeat prescription requests and ensure that they are ready for collection by the patient within 72 hours, in line with Practice protocol.
• Action high risk medication requests.
• Action clinicians’ tasks for further information/patient contact information etc. (including computerised practice notes).
• Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
• Deal with patient requests via email.
• Enter and update patient information on to the computer as required.
• Prepare clinical rooms for surgeries and ensure adequate supplies of consumables (including bottles, couch rolls, test request forms etc.).
• Ensure that all new patients are registered onto the computer system promptly and accurately, ensuring relevant documents are seen.
• Be able to cover all reception positions as necessary

Premises:

• Open premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.
• When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.
• Make and serve refreshments for meetings, ensure the kitchen is kept clean and tidy and tidy the waiting room in turn with other staff.
• Covering colleagues’ holiday and sick cover as required.
• Process incoming and outgoing mail according to practice protocols.
• Record actions taken in patient record where appropriate or in accordance with practice protocols.
• Complete other Daily/ Weekly and Monthly core tasks to support to smooth running of the reception area.
• Any other administration duties as necessitated by the needs of the practice.

Confidentiality:

• While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
• Work effectively with individuals in other agencies to meet patients’ needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise people’s needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

Person Specification - Receptionist

Essential (E)

Desirable (D)

Qualifications Required

Educated to GCSE level standard (E)

SystmOne knowledge (D)

Experience

Previous experience of working in GP surgery or similar (D)

A genuine interest in working within a caring environment (E)

Experience of working with the general public (E)

Experience of working as part of a team (E)

Experience of working in a public reception environment (E)

Skills

Excellent communication skills (Written and Oral) (E)

Able to use Microsoft Office software (E)

Able to use Email (E)

Clear, polite telephone manner (E)

Time Management and the ability to work to deadlines (E)

Problem solving skills (E)

Interpersonal skills (E)

Qualities / Attributes

Smart, polite and confident (E)

Planning and organising (E)

Performing under pressure (E)

Adaptability (E)

Using initiative (E)

Team working (E)

Self-motivated (E)

Flexibility (E)

Confidentiality (E)

Overview of your organisation

Central Surgery is dedicated to improving the health and well-being of our patients. We strongly value continuity of care. We are a forward thinking practice and are often looking for ways to enhance our services. These new initiatives offer potential exciting role developments.

The surgery finished a building extension/refurbishment in 2019. This has enabled us to offer some exciting new external services into the community, as we now have 15 clinical rooms which include 2 minor op rooms.

We currently has a team that comprises of 6 Medical Receptionists, 8 Administrative staff, 9 GPs, 3 Practice Nurses, 1 Urgent Care Practitioner, 2 Healthcare Assistants, 1 Nurse Associate, 3 Clinical Pharmacists and 4 Managers.

We are part of the Stort Valley and Villages PCN and we have a good relationship with our neighbouring practices. We jointly provide a hub service, offering additional clinics for our patients. In addition to the above team we also host clinics for the hub and work alongside their clinicians.

Work remotely

• No

If you are a motivated individual looking to contribute positively to a healthcare environment, we encourage you to apply for this rewarding position as a Medical Receptionist.

Pay: From £12.71 per hour

Benefits:

• Cycle to work scheme

Ability to commute/relocate:

• Sawbridgeworth CM21 9AQ: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Please provide dates when you are available for interview.

Work Location: In person