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Medical Receptionist jobs in Gateshead

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    • As a Patient Care Advisor, you’ll handle calls and emails, book appointments, and guide patients with musculoskeletal (MSK) conditions through their care…
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    • Occasionally provide clinical coding of all patient records ensuring all medical history is coded accurately and entered into the clinical system.
    • Part Time, 22.5 hours per week, (Monday, Wednesday & Fridays), Permanent.
    • Our frontline teams are supported by a centralised back office function; providing…
    • Alongside clinical leads to review and where necessary reassign calls in order to ensure that queries are dealt with efficiently and that breaks are agreed.
    • Helping patients understand how to book appointments and directing them to the right channels.
    • Managing patient flow and keeping clinical staff informed…
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    • To receive visitors at the Medical Suite and ensure the correct paperwork is prepared and issued.
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    • Scheduling and recording appointments in accordance with practice policies.
    • Providing an exceptional patient journey, both in person and over the phone.
    • The post holder must have proven administration experience and will be involved in working as a member of the admin team to support clinical staff and provide a…
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    • Strong communication skills, both face-to-face and over the phone.
    • Competitive pay - with opportunities to increase through training and development.
    • Covering the reception area, maintaining a priority for incoming calls at all times.
    • Hours – Full-time, 40 hours per week.
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    • To ensure all required imaging for MDT meetings is made available to internal and external clinical teams in a timely manner.
    • Main duties of the post include answering telephone queries from patients / families / professionals, booking appointments, sending out clinical correspondence…

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Job Post Details

Patient Care Advisor - job post

Cora Health
2.9 out of 5 stars
Newcastle upon Tyne•Hybrid work
£25,833 a year - Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Pay

  • £25,833 a year

Job type

  • Full-time

Shift and schedule

  • Monday to Friday

Location

Newcastle upon Tyne•Hybrid work

Benefits

Pulled from the full job description

  • Employee discount
  • Employee assistance programme

Full job description

Salary

£25,833 plus benefits

Contractual hours

37.5

Basis

Full time

Region

North East

Job category/type

Customer Service (Patient Contact Centre)

Date posted

28/07/2026

Job reference

REQ002375


Patient Care Advisor
Location: Quorum Business Park, Newcastle upon Tyne
Salary: £25,833 per annum + Benefits
Start Date: 1 September 2026
Hours: Full-time, 37.5 hours per week (Monday to Friday, 8:30am to 5:00pm)
Hybrid Working: 50% remote working available following successful completion of probation

Interviews will commence w/c 10th August 2026.

Why Join Us?

  • No weekends, bank holidays, or late shifts
  • Hybrid working after probation
  • Up to 30 days’ holiday + Birthday off
  • Wellness support & Employee Assistance Programme
  • Performance awards & discounts (Blue Light, healthcare)
  • Learning & development through Cora Academy
  • Career progression opportunities
  • Electric car & cycle-to-work schemes

About the Role

Be the first voice patients hear at Cora Health. As a Patient Care Advisor, you’ll handle calls and emails, book appointments, and guide patients with musculoskeletal (MSK) conditions through their care journey. No healthcare experience needed—just great customer service skills and a passion for helping people.

What We’re Looking For

  • Warm, friendly, and professional approach
  • Strong customer service experience (contact centre experience a plus)
  • Excellent communication and IT skills
  • Flexible, positive, and empathetic attitude
  • Ability to work Mon–Fri, 8:30am–5:00pm

About Cora Health

We’re a leading provider of community healthcare services in the UK, delivering MSK care, diagnostics, physiotherapy, pain management, mental health support, and more. Our mission: make healthcare accessible and straightforward for everyone.

Ready to make a real impact? Apply now and start your career with Cora Health!

(Please note: Candidates need to be able to attend the office in Newcastle 3 out of 5 days per week.)

Any unsuccessful candidates within the last 6 month will not be considered.
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