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Medical Receptionist jobs in Gateshead

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    • Familiarity with clinical terminology would be advantageous.
    • Providing front desk reception support, including greeting visitors and managing appointments.
    • Dealing with all appointments and patient requests, ensuring that surgery time is effectively utilised, allocating pre bookable and urgent appointments…
    • Manage appointment scheduling and cancellations efficiently.
    • Coordinate with dental staff to ensure smooth workflow throughout the day.
    • Occasionally provide clinical coding of all patient records ensuring all medical history is coded accurately and entered into the clinical system.
    • Booking appointments for customers via phone and in person.
    • We are looking for 2 experienced Receptionist with a warm and friendly personality who will fit…
    • You will ensure provision of an effective and efficient administration office and reception, which will include working various shifts.
    • Communicate efficiently at all levels with a wide range of Medical, Clinical, non-clinical staff and Allied Health Professionals.
    • RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment.
    • RSA Level 2 or equivalent Secretarial/administrative experience in a…
    • Excellent communication skills, as you will be both patient facing and using the telephone.
    • To be successful in this role you must have good communication…
    • Traditional practice environment with ongoing plans to enhance patient experience, team culture, and clinical standards.
    • Review, monitor and plan to ensure delivery of income targets of the practice (including recruitment, marketing, diary book management, patient recalls, take up…
    • Handle appointments bookings and changes.
    • Preferably you will hold a NVQ level 2 in Business and Administration or equivalent and experience of working in a…
    • Communicates regularly with patients by phone offering choice when booking patient appointments, dealing with queries from patients will can include challenging…
    • Manage service electronic mail boxes for follow up appointments.
    • Meet and greet patients at the department’s reception desk, ensuring they are clerked in and…
    • To undertake mandatory training requirements and support Ward Manager in the ESR booking of the clinical teams training.
    • Be aware of the security of premises.

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Job Post Details

ExamWorks UK Limited logo

Occupational Health Administrator - job post

ExamWorks UK Limited
2.7 out of 5 stars
Sunderland
£26,465.40 a year

Job details

Pay

  • £26,465.40 a year

Location

Sunderland

Full job description

Occupational Health Administrator

Sunderland | Office-Based | £26,465.40 per annum

We are seeking a highly organised and customer-focused Occupational Health Administrator to join our team in Sunderland. This is a fully office-based role incorporating both administrative and front-of-house reception duties, ideal for someone who enjoys a varied, people-facing position.

About the Role

In this role, you will be responsible for managing Occupational Health cases whilst delivering a professional and welcoming reception service. You will play a key role in ensuring the smooth day-to-day running of the function and providing an excellent experience for clients and visitors.

Key Responsibilities

  • Managing and progressing Occupational Health cases in line with service level agreements
  • Handling enquiries via telephone, email, post, and face-to-face
  • Providing front desk reception support, including greeting visitors and managing appointments
  • Liaising daily with clients, health professionals, HR teams, and managers
  • Responding to internal and external queries in a timely and professional manner
  • Identifying and escalating issues to ensure the best possible outcomes

What We’re Looking For

Experience & Knowledge

  • A minimum of 2 years’ experience in administration, customer service, or reception
  • Strong IT skills, including Microsoft Office and database systems
  • A basic understanding of Occupational Health or clinical environments (desirable)
  • Familiarity with clinical terminology would be advantageous

Skills & Attributes

  • Confident and professional communication skills, both written and verbal
  • Excellent organisational skills and attention to detail
  • A customer-focused approach with a passion for delivering a high-quality service
  • Calm, reliable, and able to perform well under pressure
  • A proactive and solution-focused mindset
  • Friendly, approachable, and professional manner when dealing with visitors

Why Join Us?

  • A varied role combining administration and reception responsibilities
  • Supportive team environment with opportunities for development
  • The chance to make a real impact on customer experience and service delivery
We’re also proud to share that ExamWorks UK has once again achieved Level 3 Disability Confident Leader status, reaffirming our commitment to inclusion and accessibility.

BH1164
IND2
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