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Medical Receptionist jobs in Greater Manchester

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    • The role provides customer care, administration, scheduling, and operational support to ensure services are delivered efficiently and customers receive an…
    • Front desk duties including patient check-ins and appointment scheduling.
    • Managing incoming and outgoing correspondence, including referrals and test results.
    • FOH are on hand to assist with any day-to day incoming information within the clinic.
    • As Front of House (FOH) you are responsible for all persons coming through…
    • Escalate issues and ensure follow‑up appointments meet NHS guidelines.
    • Handle inbound and outbound calls to schedule and manage patient appointments, working…
    • Experience in reception, administration, customer service, healthcare, hospitality or a similar people-facing role would be very useful.
    • Schedule, confirm, and amend patient appointments efficiently.
    • The ideal candidate will have previous dental reception experience, strong communication skills,…
    • All members of staff have a responsibility to report all clinical and non-clinical accidents, incidents or near-misses promptly and when requested to co-operate…
    • Dealing with patients queries, appointments and medications via the telephone and online.
    • Liasing with Healthcare professionals to ensure patients receive a…
    • Key Duties and Tasks: Receiving patients in a welcoming manner; answering the telephone, dealing with enquiries, making appointments, scanning letters, giving…
    • Answering calls and dealing with all aspects of patient facing care including booking appointments, greeting, and directing patients.
    • Schedule appointments and manage the calendar effectively to optimise time management.
    • Dental assisting: 2 years (required).
    • Experienced candidates who have worked in General Practice, and used EMIS clinical system, is desirable, however full training will be provided.
    • As a GPA, you will support our GPs and clinical teams by carrying out a wide range of clinical and administrative tasks.
    • Salary:* £14.20 per hour.
    • Booking appointments, sorting prescriptions, checking lists and contacting patients is a large part of this role with the addition of admin work such as…
    • Job Types: Full-time, Permanent.

Job Post Details

Eyecare Oncall logo

Optical Assistant - Customer Care Office Based - job post

Eyecare Oncall
3.5 out of 5 stars
Oldham Street, Manchester M34 3SU
£27,539 a year - Permanent, Full-time
Responded to 51-74% of applications in the past 30 days, typically within 3 days.

Job details

Pay

  • £27,539 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • No weekends
  • Monday to Friday

Location

Oldham Street, Manchester M34 3SU

Benefits

Pulled from the full job description

  • Employee discount
  • Company events
  • On-site parking

Full job description

Customer Care Administrator

Customer Care Administrators at Eyecare Oncall play a key role in supporting the delivery of high-quality services across the business.

Working as part of a busy office-based team, as a Customer Care Administrator you will support the delivery of domiciliary Eyecare and Hear Care services within care homes. The role provides customer care, administration, scheduling, and operational support to ensure services are delivered efficiently and customers receive an excellent experience.

The successful candidate will be adaptable, highly organised, and customer-focused, with the ability to support a variety of functions within the business as priorities require.

Key Responsibilities

  • Deliver excellent customer service and maintain a positive customer experience.
  • Respond to customer enquiries and resolve issues in a professional and timely manner.
  • Support the Bookings, Customer Care, Fulfilment, and Hear Care departments with daily administrative and operational activities.
  • Coordinate appointments, schedules, orders, and service delivery requirements.
  • Maintain accurate customer records and data across multiple systems.
  • Liaise with customers, care home staff, residents' families, suppliers, and colleagues to ensure services are delivered efficiently.
  • Process orders, requests, documentation, and associated administrative tasks accurately and within required timescales.
  • Monitor workloads and priorities to ensure service standards and business objectives are achieved.
  • Support continuous improvement initiatives and assist colleagues across departments as required.
  • Act as a professional and positive ambassador for the company at all times.

Skills & Experience Required

  • Minimum of 3 years' optical experience.
  • Strong understanding of optical prescriptions, spectacle orders, NHS vouchers, and claims processing.
  • Excellent customer service and communication skills.
  • Strong organisational and time management abilities.
  • High level of accuracy and attention to detail.
  • Ability to manage multiple priorities and deadlines simultaneously.
  • Strong problem-solving and decision-making skills.
  • Excellent interpersonal skills with the ability to build relationships with care home staff, residents' families, and colleagues.
  • Competent in data entry and administration across multiple systems.
  • Enthusiastic, proactive, and customer-focused approach.
  • Previous experience of Hear Care would be advantageous.

Key Behaviours

  • Customer-focused and compassionate.
  • Professional and approachable.
  • Highly organised and dependable.
  • Positive and solution-oriented.
  • Able to work independently while supporting a wider team.
  • Committed to delivering exceptional service and ensuring the best possible experience for residents and care homes.

Hours and Location:

Denton - Manchester

Monday – Friday 40 hours - 8:30am to 5:30pm

Benefits

No weekend or evening work

28 days of holidays, including bank holidays

An additional paid day off for your birthday

Job Details

Full-time, Permanent

Denton - Manchester

Monday – Friday 40 hours - 8:30am to 5:30pm

Salary: £27,539.00

Ready to elevate your career and make a difference? Apply now to join our team.

Job Types: Full-time, Permanent

Pay: £27,539.00 per year

Benefits:

  • Company events
  • Employee discount
  • On-site parking

Experience:

  • Optical: 1 year (required)

Work Location: In person

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