Medical Receptionist jobs in Hounslow East Station

Overview

We are looking for a friendly, enthusiastic and well-organised Medical Receptionist to join our welcoming team at Sunrise Medical Centre.

As the first point of contact for patients and visitors, you will play an important role in providing a positive patient experience. You will be responsible for managing reception duties, coordinating appointments and supporting the smooth day-to-day running of our busy NHS GP practice.

We are looking for someone with excellent communication and customer service skills, a positive attitude and strong attention to detail. This is a great opportunity to develop your administrative skills while making a meaningful contribution to patient care.

Previous healthcare experience is desirable but not essential, as full training will be provided.

Responsibilities

• Welcome patients and visitors in a friendly, courteous and professional manner.
• Schedule, confirm, cancel and rearrange patient appointments efficiently using the practice's clinical system.
• Answer incoming telephone calls promptly, responding to patient enquiries and directing requests appropriately.
• Register new patients, update patient details and maintain accurate records while ensuring confidentiality.
• Assist patients with appointment requests, online consultations and general enquiries.
• Process patient correspondence, administrative tasks and other practice documentation accurately.
• Maintain organised patient records and administrative filing systems.
• Work closely with GPs, nurses and other team members to support the smooth running of daily practice operations.
• Handle sensitive or challenging situations calmly, professionally and with empathy.
• Provide additional reception and administrative cover during colleagues' annual leave and sickness when reasonably required.

Qualifications and Skills

Essential:

• Previous customer service, office or administrative experience.
• Excellent communication and interpersonal skills with a friendly and professional approach.
• Strong organisational skills and attention to detail.
• Ability to multitask effectively in a busy working environment.
• Good computer skills and confidence using IT systems.
• Ability to handle confidential and sensitive patient information appropriately.
• A reliable, flexible and positive attitude towards work.
• Ability to work independently and collaboratively as part of a team.

Desirable:

• Previous experience working in an NHS GP practice or healthcare setting.
• Familiarity with SystmOne or other GP clinical systems.
• Understanding of NHS primary care services and administrative procedures.

Working Hours and Employment Details

• Job Type: Part-time, Permanent
• Working Hours: 25–30 hours per week
• Schedule: Monday to Friday
• Salary: From £12.71 per hour
• Work Location: In person – Sunrise Medical Centre, Southall.

Some flexibility may be required to provide additional cover during staff holidays and sickness absence.

Join Our Team

If you are a friendly, motivated and organised individual who enjoys helping others and working in a supportive healthcare environment, we would love to hear from you.

At Sunrise Medical Centre, we value teamwork, professionalism and a compassionate approach to patient care.

To apply, please submit your CV through Indeed.

Pay: From £12.71 per hour

Work Location: In person