Medical Receptionist jobs in Hounslow TW3

Introduction to The Private Clinic Cosmetic Skin Clinic Ltd

Cosmetic Skin Clinic specialise in non-surgical medical aesthetic treatments to rejuvenate the face and re-contour the body. Through our unique consultation approach, we tailor-make a treatment schedule for completely natural and understated results, using premium products such as the leading range of dermal fillers, muscle-relaxing treatments, Ultherapy ultrasound, Thermage radio frequency skin tightening, CoolSculpting body contouring, EMSculpt and Silhouette Soft thread lifting treatments.

We aim to achieve an exceptional level of client satisfaction by managing client expectations and ensuring their outcomes are as described. This is achieved through only offering high quality treatments and cosmetic procedures, delivered through skilled, knowledgeable and competent staff whom we believe are amongst the most expert in their field.

We take this very same approach time and time again, for every treatment we offer and every medical professional we work with.

We have an exciting opportunity for someone looking to join our dynamic and fast-paced team; this role will be focused on maximising clinical bookings for our London and Buckinghamshire-based clinics and handling patient care via telephone and email.

You must be confident in delivering five-star customer service and prepared to act on your own initiative and be able to upsell and recommend our full treatment offerings. This is a back of house office-based role.

Highly competitive salary with excellent commission structure based on lead generation.

RESPONSIBILITIES

Schedules all patient appointments in a professional, accurate, and courteous manner. Ensures the patient feels welcome to the clinic. Monitor and modify provider scheduling templates as necessary to maximise efficiency.

Appointment Scheduling:

· Answering new patient incoming calls

· Engaging callers and converting new leads

· Book existing patient appointments

· Describing the treatments and benefits

· Credential the medical team/clinic

· Answering calls promptly, greeting callers warmly and listening carefully

· Making calls, transferring calls, and accessing voicemail as appropriate

(voicemails must be returned within 1 hour)

· Conducting daily review of schedule status for the remainder of the week and the following two weeks

· Scheduling all appointments with the appropriate provider using the booking system

· To always look at different options for appointments and promote all practitioners

· Confirming daily appointments when required

· Cancelling & rescheduling appointments as necessary; conducting follow-up on DNA’s

· Note the reasons for cancellations and DNA’s

· Checking of the priority list regularly to see if any requests can be implemented

· Recording of any patient complications in the patient complications log with a brief note in the communications book and to bring to the attention of the FOH Manager, Operations Manager

· Manage all booking enquiries efficiently via email and telephone

· Liaise with the Buckinghamshire & London clinic on a daily basis

· Liaise with the practitioners daily regarding their diaries.

· Monitor and modify the providers’ daily schedules to maximise occupancy

· Ensure all complaints are brought to the attention of the Call Centre Manager and Operations Manager

· Ensure deposits are taken for necessary treatments at the time of booking

· Promote all practitioners within the clinic

· Maintain confidentiality at all times

· Carry out ‘End Of Day’ reconciliations

· Report any payment or bookings errors immediately to the Call Centre Manager

· Attend Admin team meetings & other meetings as required

Miscellaneous Duties

· Assist with general office duties

· Work in accordance with the policies and procedures of the Cosmetic Skin Clinic.

· Any other duties as required by the company.

Job Types: Full-time, Permanent

Pay: From £26,000.00 per year

Work Location: In person