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Medical Receptionist jobs in Irwell Riverside

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    • 25 Days holiday allowance plus bank holidays off, an extra 2 days for 2 year service, an extra 3 days for 5 year service.
    • Part Time - 30 hours weekly.
    • Capture high-quality diagnostic scans for clinical interpretation, whilst communicating with the patients on the features and benefits of our technology.
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    • Coordinate appointments, investigations, and follow-up actions.
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    • Managing appointment scheduling and cancellations using the practice management system.
    • Handling incoming calls, responding to enquiries, and directing them…
    • Using multiple IT systems simultaneously to support clinical and administrative processes.
    • We are looking for someone who demonstrates:
    • Manage appointment scheduling, confirmations, and cancellations.
    • Handle patient inquiries both in person and over the phone.
    • Pay: £12.71-£14.50 per hour.
    • Duties can include, but are not limited to, greeting and directing patients, the effective use of the appointment system, booking appointments, the processing…
    • Duties include working on a busy reception desk, answering telephones – booking appointments and dealing with queries from patients and other healthcare…
    • Manage phone systems with professional phone etiquette to handle appointment inquiries and patient questions.
    • The ideal candidate will serve as the first point…
    • The postholder will work closely with Site Coordinators, managers, the Hub, PTA and other clinical and non-clinical teams to ensure that work moves effectively…
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GP Practice - Patient Co-ordinator - Part Time
Firsway Health Centre
Sale M33 4BR
£20,467.20 a year
Part-time, Permanent
Apply now

Job details

Here’s how the job details align with your profile.

Pay

£20,467.20 a year

Job type

Part-time
Permanent

Benefits

Pulled from the full job description
Pay rise
Employee discount
Bereavement leave
Free parking
Additional leave
Company pension
Free flu jabs

Full job description

Job summary

A fantastic opportunity for a Patient Co-ordinator to join our Reception Team has arisen!

We are looking for a highly motivated, enthusiastic, friendly and organised Patient Co-ordinator. As the first point of contact for our patients, you will play a key role in delivering excellent service and supporting the smooth running of the practice. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Looking for:
Part Time - 30 hours weekly

£13.12 per hour.
Start Date to be confirmed.
Monday - Friday shift pattern between hours of 8am-6.30pm, very occasionally will need to work Thursday 6.30-8pm.

Main duties of the job

To provide a friendly and welcoming reception service to all patients, staff and visitors to the Health Centre and to deal with all enquiries/tasks in a competent and thorough manner.

Lots of attractive benefits from Firsway;

25 Days holiday allowance plus bank holidays off, an extra 2 days for 2 year service, an extra 3 days for 5 year service.

Salary increases after service.

Birthday Day off!

Vouchers for recognition of service

Staff Employee of the Month

Blue Light Discount service

Free Flu Vaccinations

Free onsite staff car park

Summer and Christmas Events

Monthly closures for Training

Monthly 1:1 with your line manager

About us

We are a large practice with a patient list size of circa 15,400. We are a Partnership of 6, with 13 Salaried GPs, a nursing team of 6, an experienced managerial team of 6 (Business and Finance Manager, Deputy Practice Manager, Patient Services Manager, Medicines Managers) and a friendly group of administrative and reception staff. We are a training as well as a learning practice and regularly have Specialist Trainees, a Foundation Year 2 doctor and undergraduate students based here. We also offer learning opportunities to other grades and have a large apprenticeship programme operating for clinical, managerial and administrative staff. We are active in our local, supportive, Primary Care Network and have excellent relationships with external stakeholders.

We have a strong culture of patient safety, high quality and empathy. Our Mission Statement reflects our values as a Practice with patients being at the heart of all of our activities.

Duties

Answering telephone calls in a very busy environment

Greeting patients and visitors to the Health Centre in a polite and courteous manner

Dealing with all requests from patients, staff and health care professionals

To be able to use the appointment systems (EMIS, Patient Triage, Accurx, Docman10, TeamNet) confidently and to book, cancel and re-schedule appointments

Updating patient details on the clinical system

Making sure the appointment system runs smoothly

Chasing, when necessary. Follow-up appointments with patients for local hospitals

Checking in samples correctly for Health Care Assistants following required protocol

Liaising with local pharmacies and dealing with queries

Filing letters for collection and typing letters to patients including scanning clinical letters to Docman10

Giving out result comments from GPs

Making sure that medical rooms are stocked with essential supplies needed for daily surgery and having a good knowledge of where stock is kept

Arranging and changing clinic appointments with patients

Documenting contacts with patients in the clinical system

Reading emails and responding as required, daily

Checking Firsway urgent email account and dealing with all incoming emails/sending them on

Any other duties deemed commensurate with the job grade.

Key competencies

Good verbal and written communication skills

Professional and friendly personal presentation

Customer service

Organising and planning

Attention to detail

Initiative

Reliability

Pay: £20,467.20 per year

Benefits:

  • Additional leave
  • Bereavement leave
  • Company events
  • Company pension
  • Employee discount
  • Enhanced maternity leave
  • Free parking
  • On-site parking

Ability to commute/relocate:

  • Sale M33 4BR: reliably commute or plan to relocate before starting work (required)

Language:

  • Fluent English (required)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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