Medical Receptionist jobs in Kettering

Job Summary

Mulberry House Clinic is seeking a polished, warm and highly organised Clinic Concierge & Front of House Coordinator to support the patient experience and day-to-day running of our medically-led aesthetic clinic.

This is not a standard receptionist role. We are looking for someone who understands high-quality service, discretion and thoughtful client care. The successful candidate will be the first point of contact for our patients, helping to create a calm, professional and welcoming clinic experience from the moment they make an enquiry through to their appointment and follow-up.

This role would suit someone with experience in a refined, client-facing environment such as a private clinic, premium spa, boutique hotel, private medical or dental practice, luxury retail, members’ club or high-end hospitality setting.

Responsibilities

• Welcome patients in a warm, professional and polished manner
• Create a calm, discreet and reassuring front-of-house experience
• Manage patient appointments, including scheduling, rescheduling and confirming bookings
• Answer phone calls and respond to email enquiries with care and accuracy
• Support patients before, during and after their appointments
• Take payments and deposits
• Maintain accurate patient records and handle confidential information appropriately
• Liaise with practitioners and the Practice Manager to support smooth clinic flow
• Support skincare and product enquiries
• Ensure the reception and waiting areas remain tidy, organised and welcoming
• Assist with general administration and day-to-day clinic coordination

Requirements

• Experience in a client-facing role where service, presentation and professionalism matter
• Warm, confident and professional communication skills
• Excellent organisational skills and strong attention to detail
• Ability to remain calm, composed and discreet under pressure
• A naturally helpful and proactive approach
• Emotional intelligence and the ability to understand different patient needs
• Comfortable using email, booking systems and basic office software
• Previous experience in private healthcare, aesthetics, dental, luxury hospitality, premium retail, spa or a similar environment would be highly relevant

Working Hours

We are considering either:

Wednesday, Thursday and Friday — 10:00am to 6:00pm

or

Tuesday to Friday — 9:30am to 6:00pm

There may be some flexibility for the right candidate.

Pay

£14–£16 per hour, depending on experience

About Mulberry House Clinic

Mulberry House Clinic is a long-established, medically-led aesthetic clinic based at Great Addington Manor. We are known for natural results, discreet patient care and a calm, premium clinic experience.

We are looking for someone who will help us look after patients beautifully and ensure the clinic feels calm, organised and professionally run.

Pay: £14.00-£16.00 per hour

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking
• Referral programme

Ability to commute/relocate:

• Great Addington, Northamptonshire: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you comfortable working in a highly patient-facing/front-of-house role?
• Are you confident speaking with patients/clients by telephone as a regular part of your role?
• Have you worked in an environment where presentation, discretion and high-quality service were important?
• Are you comfortable using email, booking systems or basic office software as part of your daily work?

Experience:

• client-facing: 2 years (required)

Work Location: In person