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    • You will play an important part in helping patients access the care and support they need, while ensuring that appointments, patient requests and clinical…
    • Assist with administrative tasks such as data entry, filing, and processing paperwork to support clinical staff.
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    • Scan clinical data onto patient’s medical record in line with current scanning procedure.
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    • Hours may include infrequent evenings until 8.00 pm and Saturday's, although these hours may change according to business needs.
    • GP surgery: 1 year (required).
    • Duties can include but are not limited to welcoming patients and also to assist with total triage requirements, whilst supporting the team with patient…
    • Manage incoming hospital letters and clinical documents using the practice's clinical system.
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    • Manage the front desk, including answering calls and scheduling appointments.
    • Have you used any CRM (customer relationship management) systems or appointment…
    • Pass on any unresolved or urgent matters/messages that may need dealing with to incoming colleagues.
    • Any other duties as may be required from time to time.
    • Booking appointments for customers both over the phone and in person.
    • Welcoming customers to the clinic and assisting them with any queries.
    • Managing patient appointments, diaries, records and payments.
    • Answering telephone and online enquiries, converting enquiries into appointments.
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Job Post Details

Patient Services Team - job post

Garstang Medical Practice
Preston
From £12.71 an hour - Permanent, Part-time

Job details

Pay

  • From £12.71 an hour

Job type

  • Part-time
  • Permanent

Location

Preston

Benefits

Pulled from the full job description

  • Free parking
  • Company pension
  • On-site parking

Full job description

We are looking for an enthusiastic and motivated part-time (2-3 days, 7.45-6.30pm) individual to join our friendly Patient Services Team at Garstang Medical Practice.

This is an excellent opportunity to join a busy and rewarding GP practice role where no two days are the same. You will play an important part in helping patients access the care and support they need, while ensuring that appointments, patient requests and clinical information are managed safely, accurately and efficiently.

As a key member of our Patient Services Team, you will work across both patient-facing and clinical administrative functions, using a range of systems and processes to support patients, clinicians and colleagues in delivering a safe, efficient and high-quality service.

We are looking for someone who enjoys working with patients, communicates well, are organised and accurate, and can remain calm and professional in a busy environment. You will need to be comfortable using digital systems, managing competing priorities and taking responsibility for ensuring work is progressed appropriately.

In return, we offer a supportive team environment, opportunities to develop new skills and the chance to build a rewarding career within primary care.

We have 3 posts available with the following pattern:

Wednesday 12.00-6.30pm, Thursday & Friday 7.45am-6.30pm (26 hours)

Monday, Thursday and Friday 7.45am-6.30pm (29.25 hours)

Monday, Tuesday and Friday 7.45am-6.30pm (29.25 hours)

**PLEASE NOTE YOU MUST SUBMIT A COVERING LETTER OTHERWISE YOU WILL NOT BE SHORTLISTED FOR AN INTERVIEW**

Pay: From £12.71 per hour

Benefits:

  • Company pension
  • Free parking
  • On-site parking

Work Location: In person

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