Medical Receptionist jobs in Leeds LS13

Turn your hospitality skills into something that really matters.

People arrive at Vita Referrals anxious about a pet they adore. As part of our Front of House team, you'll be the calm, welcoming face that makes them feel looked after from the moment they walk in.

We're a fully independent specialist surgical referral centre with four surgeons across two state-of-the-art surgical buildings. Our patients' wellbeing is at the heart of everything we do. If you're from a hotel or hospitality background and want your guest-service skills to make a real difference, we'd love to hear from you.

What you'll do

• Welcome owners and patients and create a calm, reassuring first impression
• Support anxious or upset clients with empathy and professionalism
• Manage the diary, admissions, discharges and daily flow of the hospital
• Handle calls and emails from clients and referring vets
• Keep owners updated through PetsApp and process estimates and payments accurately

About you

• Experience in hotels, hospitality or another customer-facing role
• Exceptional people skills: patient, kind and unflappable under pressure
• Confident with computers and quick to learn new systems
• Organised, with great attention to detail
• No veterinary experience needed. We'll train you.

Hours

• Monday to Friday, no weekends
• 8-hour shifts, likely a mix of early and late, within the hours of 7:30am and 7pm

What we offer

• £25,000 to £28,000 depending on experience
• 6 weeks' annual leave plus bank holidays
• Private medical insurance
• A friendly, close-knit team and training from day one

Pay: £25,500.00-£28,000.00 per year

Benefits:

• Private medical insurance

Application question(s):

• Which booking, reservation or practice management systems have you used?
• Tell us about a time you calmed an upset or anxious customer. What did you do?

Experience:

• customer-facing hospitality or front desk: 2 years (required)

Work Location: In person