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Medical Receptionist jobs in Leek

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    • You’ll play a vital role in ensuring patients feel supported from the moment they call, guiding them through the booking process and helping them access the…
    • Conduct 1:1 consultations to explain treatment options and next steps.
    • Build strong relationships and ensure every patient feels listened to and valued.
    • Hours and days - 16/17 hours over 3 days.
    • Wednesday PM or a Thursday AM (flexible).
    • No weekends or bank holidays!
    • Managing bookings, answering calls and emails.
    • Scan, code and file correspondence onto the clinical system as required.
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    • This includes welcoming patients, supporting triage, assisting with registrations, booking appointments and processing information (electronic and hard copy) in…
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    • FOH are on hand to assist with any day-to day incoming information within the clinic.
    • As Front of House (FOH) you are responsible for all persons coming through…
    • Coordinate client care by scheduling appointments, managing referrals, and ensuring timely follow-up on treatments.
    • Job Types: Full-time, Permanent.
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    • We’re looking for a warm, organised, and welcoming *…
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    • All patient information to be recorded on the EMIS clinical system.
    • To make appointments by following the relevant protocols.
    • Direct post upstairs to office.
    • Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and…
    • Manage appointment scheduling and cancellations using the practice management system.
    • Ability to remain calm under pressure and handle sensitive situations with…
    • Organise appointments, meetings, and training schedules.
    • Ability to maintain confidentiality and handle sensitive information.
    • Attention to detail and accuracy.
    • Oversee the portfolio’s face-to-face service locations, including liaising directly with landlords or premises managers to ensure the locations are always fit-…

Job Post Details

Patient Services Coordinator - job post

The Carter & George Practice
16 Lawton Street, Congleton CW12 1RP
£25,397 a year - Full-time

Job details

Pay

  • £25,397 a year

Job type

  • Full-time

Location

16 Lawton Street, Congleton CW12 1RP

Benefits

Pulled from the full job description

  • Employee discount
  • Company pension
  • On-site gym
  • Health & wellbeing programme
  • Company events
  • On-site parking

Full job description

Patient Services Coordinator

Location: Congleton, Cheshire

Start Date: March

Are you an experienced, empathetic professional with a proven track record of managing a busy phone line? We’re looking for a Patient Services Coordinator to join our friendly and supportive physiotherapy team, helping us deliver outstanding care to patients across the UK.

You’ll play a vital role in ensuring patients feel supported from the moment they call, guiding them through the booking process and helping them access the care they need.

About the Role:

- Handling Calls: You’ll manage all inbound calls for our group of practices (currently 17 and expanding), offering a calm, professional, and empathetic response to patient inquiries.

- Inbox Monitoring: Keep our inbox organized and ensure patient questions are addressed promptly.

- Appointment Scheduling: Use our practice management software to efficiently book, cancel, and reschedule appointments.

- Patient Support: Provide friendly advice to help patients choose the best practitioner for their needs, assist with service-related queries, and handle insurance details with care.

- Admin & Coordination: Perform a variety of virtual reception tasks, keeping everything running smoothly.

What We’re Looking For:

- Proven Experience: Demonstrated success in a fast-paced, phone-handling role, with the ability to stay composed and efficient under pressure.

- Friendly & Empathetic: A warm, approachable demeanour with a genuine desire to help others. You’re not just a voice on the phone - you’ll be an important part of the patient’s journey.

- Tech-Savvy: Confident with Google Sheets, Docs, email, and new software. Quick to learn and comfortable in a digital environment.

- Background: Experience in secretarial, PA, customer service, or similar roles. Knowledge of healthcare or physiotherapy is a plus.

Why Join Us?

- Supportive Team Environment: Be part of a small, close-knit team in Congleton, while contributing to a larger group of over 75 staff members across 17 sites.

- Career Growth: This is a newly created role with exciting opportunities for progression as we grow.

- Well-being Focus: We care about your health and well-being, offering a monthly fund to support your wellness.

- Social Perks: We organize regular social events for the whole team.

Ready to Join?

If you have the experience and the empathy to make a real difference to our patients, apply today and become a valued member of our growing team!

Job Type: Full-time

Pay: £25,397.00 per year

Benefits:

  • Company events
  • Company pension
  • Employee discount
  • Health & wellbeing programme
  • On-site gym
  • On-site parking

Experience:

  • Customer service: 1 year (required)

Work Location: In person

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