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    • Arrange patient charts for next day appointments.
    • Your role will include reassuring nervous patients, making conversation with patients and making them feel…
    • Answering telephone calls, taking payments and making appointments.
    • Assisting Dental Practitioner with dental treatment.
    • Managing appointments, cancellations, rescheduling and diary changes.
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    • In this vital role, you will manage front-desk operations, coordinate patient appointments, and ensure smooth communication between patients and medical staff.
    • Booking appointments and managing patient records.
    • As a Patient Services Team Member, you will be the first point of contact for our patients, playing a key…
    • To handle requests for appointments and home visits in line with agreed practice protocols and procedures ensuring appropriate allocation of clinical resources…
    • We're looking for someone who enjoys being part of a close-knit practice and takes pride in providing excellent care and a welcoming experience for our patients…
    • Tell us about a time you helped a patient feel more confident, reassured, or informed — for example, guiding them through a treatment plan and costs, calming…
    • This role requires someone who is well-spoken, fluent in communication, confident speaking with patients both in person and over the phone, and able to provide…
    • Greet patients warmly and manage check-ins and appointments.
    • Schedule, cancel, and reschedule appointments efficiently.
    • 3 days per week, 9am - 5.30pm.
    • Providing a courteous and efficient appointments service, handling calls sensitively from clients (who may be in distress) or volunteers, and to arrange…
    • The successful applicant will be part of a rota to cover occasional short weekend sessions in addition to normal hours as well as late finish during the week,…
    • Ensure all clinical areas meet infection control standards.
    • Dispose of clinical waste safely and correctly.
    • Stock and organise clinical materials and supplies.
    • Ensure appointments, patient records and payments are processed accurately.
    • Minimum 2 years reception, administration or customer service experience.

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Job Post Details

Smile Clinic Group logo

Dental Receptionist - job post

Smile Clinic Group
1.0 out of 5 stars
Leicester LE5 5HJ
£12.72 - £13.50 an hour - Full-time
Responded to 51-74% of applications in the past 30 days, typically within 3 days.

Job details

Pay

  • £12.72 - £13.50 an hour

Job type

  • Full-time

Shift and schedule

  • Overtime
  • Monday to Friday

Location

Leicester LE5 5HJ

Benefits

Pulled from the full job description

  • Employee discount
  • Company events
  • Transport links

Full job description

Job Title: Dental Receptionist

Company: Smile Clinic Group

Job Location: Leicester Smile Clinic

Employment Type: Full-time

Number of days : Monday to Friday

Monday : 8.45 AM-5.15 PM

Tuesday: 1.45 PM -5.15 PM

Wednesday: 1.45 PM-5.15 PM

Thursday 1.45 PM-5.15 PM

Friday 1.45 PM-5.15 PM

Hours : 22 Hours per week + Saturday overtime

We are looking for an experienced Dental Receptionist or some one with a strong background in the NHS reception setting.

Contract Start Date- Immediate

Leicester Smile Clinic is part of Smile Clinic Group, a multi-award winning group of Dental Practices. It is a busy practice located in 223 E Park Rd, Leicester LE5 5HJ.

Join Our Team at Smile Clinic Group!

We are looking for a Dental Receptionist with an approachable nature, excellent communication skills and great organisational skills. You will be required to attend to patients on the phone and in person, co-ordinate and organise appointments and administration to facilitate the efficient running of the dental practice. Your role will include reassuring nervous patients, making conversation with patients and making them feel welcome, keeping the reception area clean and tidy, keeping the clinicians' diaries as full as possible, dealing with electronic and paper forms and referrals and confirming patient appointments. You will be reporting to the Practice Manager.

This role requires someone who can start immediately and quickly adapt to a fast-paced environment.

Main Job Tasks, Duties and Responsibilities

  • Greet patients.
  • Register new patients according to established practice protocols.
  • Assist patients to complete all necessary forms and documentation.
  • Verify and update patient information.
  • Inform patients of dental practice procedures and policy.
  • Move patients through appointments as scheduled.
  • Enter all relevant patient information into data system.
  • Maintain and manage patient records in compliance with privacy and security regulations.
  • Answer and manage incoming calls.
  • Respond and comply to requests for information.
  • Schedule patient appointments.
  • Confirm upcoming appointments and recalls according to practice protocol.
  • Check daily appointment schedule.
  • Arrange patient charts for next day appointments.
  • Fill in cancellations and no-shows.
  • Organise referrals to other specialists.
  • Dispatch lab work appropriately.
  • Collect and receipt payments from patients at time of treatment.
  • Inform patients of financial treatment plan options.
  • Arrange payment schedule with patients.
  • Prepare and mail billing statements.
  • Prepare claim forms for dental insurance.
  • Arrange supporting documents for insurance claims.
  • Sort and distribute incoming and outgoing post.
  • Monitor and maintain inventory of dental office supplies.
  • Update patient education materials.
  • Maintain a professional reception area.
  • Safeguard patient privacy and confidentiality.

Education and Experience

  • General education degree or high school diploma.
  • Knowledge of dental terminology, procedures and diagnosis.
  • Knowledge of computer and relevant software applications.
  • Knowledge of general administrative and clerical procedures.
  • Working knowledge of dental insurance.
  • Experience using Software of Excellence.

Key Competencies and Skills

  • Healthcare reception skills, ideally in dentistry.
  • Computer/IT skills.
  • Communication skills.
  • Information collection and management.
  • Planning and organizing.
  • Accuracy.
  • Customer service skills
  • Team work
  • Initiative
  • Adaptability
  • Confidentiality

About Us:

Smile Clinic Group is a multi award-winning family of modern and innovative dental practices located across the UK. Committed to delivering exceptional dentistry, we pride ourselves on our dedication to providing inspirational care in a supportive and nurturing environment. Our highly trained team works collaboratively to ensure the best possible outcomes for our patients, making us a cornerstone of dental excellence in our communities.

Key Benefits:

- Competitive salary with rapid growth potential

- Bonuses tied to clear KPIs for achieving targets

- Opportunity to work alongside a friendly and professional world-class team

- Annual training provided to all staff

- Ongoing support for personal and professional development

- Career advancement opportunities within our expanding organisation

- Substantial discounts on dental treatments for yourself

Why Choose Smile Clinic Group?

- Excellent team support from highly skilled professionals

- In-house training and growth opportunities

- All core CPD covered with Dentistry CPD

- Career progression pathways and opportunities for role diversification

- Access to Smile Perks, including:

- Education & Training: Free CPD and free training for our staff (examples inc Hands on courses, Implant training, Communication and Leadership training)

- Financial Discounts: Discounts on dental treatments for you

- Social & Team: Regular socials and team-building activities in a fun and energetic environment

- Equipment: State-of-the-art tools and technologies including ITero Scanners, CBCT Scanners, DSLR Cameras, and more

- Services Provided: A comprehensive range of dental services including Cosmetic Dentistry, Invisalign, Dental Implants, Tooth Whitening, Hygiene Services, Smile Makeovers, Facial Aesthetics, Orthodontics, Veneers, Composite Bonding, and Specialist Services

Join Our Award - Winning Team Today!

If you're looking for a fulfilling career in dentistry with a dynamic and forward-thinking organisation, Smile Clinic Group could be the perfect fit for you. Apply now and embark on a journey of professional growth and personal satisfaction with us. We look forward to welcoming you to our team!

Job Types: Full-time, Permanent

Pay: £12.72-£13.50 per hour

Benefits:

  • Company events
  • Transport links

Application question(s):

  • Will you now or in the future require visa sponsorship to work in the UK for this role?

Experience:

  • Dental Reception: 1 year (required)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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