Medical Receptionist jobs in Leicestershire

Job Description:

Are you looking for the next step in your general practice career? Or maybe you are an experienced team leader looking for a new challenge? This is an exciting opportunity for the right candidate to take a senior position in our Health Care Navigation team.

Oakmeadow Surgery are looking for a full-time Reception Team Leader. The desirable candidate should have a experience of working in general practice, using Systm1, QOF management, good IT skills and the ability to support the Reception team.

In this position you will work closely with the management team to ensure the smooth and efficient running of the Reception Services offered by the Practice. We aim to provide our patients with the best care on each contact with the surgery and we are looking for an individual that shares that takes pride in the service they provide.

This opportunity is open to full-time hours; however, flexibility is essential. This role will be offered on a weekly rota basis covering the core hours of 8:00am – 6:30pm, and as our practice offers extended opening hours, the occasional morning surgery from 7:00am.

You will be joining a friendly and experienced team We offer good career progression and opportunities to further enhance your skills with guaranteed in-house training and support.

Main duties of the job

The following are the core responsibilities of the Lead Receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The Team Leader will be responsible for:

• Overseeing the reception services of the practice, ensuring staff achieve their primary responsibilities
• Acting as the communication link between the partners, management team and staff
• Conduct inductions for new receptionists, organise ongoing training, lead team meetings, and support staff wellbeing and performance reviews.
• Line managing all reception staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training
• Compiling reception staff rotas
• Reviewing and updating all reception procedures as required
• Allocate daily tasks, monitor phone queue performance and digital incoming mailboxes (such as Accurx, emails and tasks)
• Maintain an effective appointment system for all services
• Act as a focal point for communication, advising reception and administrative staff on methods of communication and best practice
• Coordinate the provision of temporary reception staff ensuring sufficient cover is provided for periods of leave and other staff absences
• Update the appointment system to reflect leave and other approved absences
• Act as the first point of escalation for complex patient queries, sensitive conversations, or verbal complaints.
• Ensure compliance with patient confidentiality, data protection, information governance, and Health & Safety standards within the reception area
• Manage all deliveries to the practice, ensuring adherence to the cold chain policy as necessary

A competitive salary will be offered, reflecting the successful candidate’s qualifications and relevant experience.

Pay: From £25,420.00 per year

Benefits:

• Free parking
• On-site parking

Application question(s):

• Are you able to be flexible with the times you work to ensure the reception rotas are fully staffed?

Experience:

• general practice: 1 year (required)

Work Location: In person