Medical Receptionist jobs in Leicestershire

About Healand Clinic

Healand Clinic is a premium private healthcare facility dedicated to delivering state-of-the-art medical services to our esteemed patients. Our core philosophy centres on providing proactive healthcare, empowering our patients with access to rejuvenating therapy for optimising wellbeing and longevity.We take pride in our commitment to providing the highest quality care in a warm and welcoming environment. Healand Clinic is based in Leicester, UK. This role is strictly on-site.

Job Summary

Join the Healand Clinic team as a vibrant Sales Coordinator & Receptionist, where you’ll be the frontline ambassador for our commitment to exceptional patient care and sales excellence. We’re seeking an experienced individual with a magnetic personality, stellar communication skills and a proven sales background, with a drive to enhance patient experiences while maximising sales opportunities.

Key Responsibilities

Patient Engagement

• Extend a warm and inviting welcome to all patients, ensuring their comfort and satisfaction from the moment they step through our doors.
• Proactively follow up with patients post-appointment.
• Manage patient inquiries and concerns with professionalism and empathy, whether in person, over the phone, or online.
• Master the art of salesmanship by identifying opportunities for upselling and cross-selling to existing patients, both through direct interaction and telesales efforts.
• Foster ongoing relationships with patients by collaborating closely with our clinicians and maintaining consistent communication through various channels.

Sales

• Drive efforts to fully book clinicians’ calendars through proactive scheduling and strategic patient engagement.
• Play a pivotal role in supporting marketing campaigns by diligently following up with new and existing patients, as well as potential clients, to propel business growth and amplify revenues.
• Execute on strategic initiatives designed to broaden our patient base and increase sales, contributing directly to our clinic’s expansion and success.
• Excel at converting inquiries into treatments and cultivating long-term patient relationships, ensuring a steady stream of revenue and sustained growth.
• Use data-driven insights to plan targeted patient callbacks and run telemarketing sales initiatives with precision and effectiveness.
• Meet and exceed agreed sales targets, drawing on your previous sales experience to close opportunities and track performance.
• Establish valuable business referrals by nurturing strategic partnerships with local businesses, leveraging their networks to drive customer referrals and fortify our patient base.

Administrative Excellence

• Efficiently manage patient appointments.
• Maintain meticulous records and databases, ensuring accuracy and integrity in all business activities.
• Facilitate seamless payment transactions and stock management.

Process Improvement & Reporting

• Take the initiative to identify areas for process improvement and workflow optimisation.
• Implement and streamline business processes to enhance efficiency and drive productivity.
• Gather, analyse, and present data to inform decision-making processes.

What We’re Looking For

Essential experience

• A minimum of 3 years’ overall relevant experience in a customer-facing, reception, administrative or sales role.
• A minimum of 2 years’ proven sales experience, including a track record of meeting or exceeding targets.
• Proven experience in both face-to-face and telesales environments.

Skills and attributes

• Exceptional customer service skills paired with a compassionate demeanour that puts patients at ease.
• Strong verbal and written communication skills, essential for engaging with patients and colleagues alike.
• Outstanding organisational and multitasking abilities to thrive in a dynamic clinic setting.
• Excellent interpersonal skills, with a natural ability to build rapport and foster relationships.
• Self-motivated individual with a knack for problem-solving and making informed decisions.
• Computer literacy, including proficiency in relevant software applications (CRM or booking systems experience is an advantage).
• Detail-oriented and committed to delivering top-quality work in every task.
• A team player with a positive attitude and adaptability to a fast-paced start-up environment.

Benefits

• Professional development opportunities with career progression to management levels.
• Collaborative and inclusive work culture.
• Free on-site parking.

How to Apply

If you are a motivated individual who is passionate about healthcare and patient satisfaction, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant sales and customer service experience and why you are the ideal candidate for this position.Join us at Healand Clinic, where your passion for patient care meets your knack for sales success! Apply now and be part of our journey towards redefining healthcare excellence.

Job Type: Full-time

Pay: From £30,000.00 per year

Benefits:

• Free parking
• On-site parking

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: In person