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Medical Receptionist jobs in Leicestershire

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    • Rearranging patients’ appointments if blood results have not been returned by them in time for their consultation.
    • Compliance to CQC policy and protocol.
    • Enjoys helping people and delivering great customer service.
    • Previous reception experience is beneficial, but we're equally interested in people with…
    • The successful candidate will play an important role in welcoming patients, managing appointments and enquiries, supporting the dental team, and helping the…
    • Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies and…
    • View all Severn Surgery jobs - Leicester jobs - Receptionist jobs in Leicester
    • Salary Search: Receptionist/Administrator salaries in Leicester
    • This is an excellent opportunity for someone who enjoys working with people and takes pride in delivering outstanding patient care and customer service.
    • * Facilitating people to ‘speak up’ about concerns and acting upon them.
    • * Understand person-centred care and can demonstrate treating people as individuals…
    • Experience using Fresha or a similar booking system.
    • Manage appointments, practitioner diaries, cancellations and waiting lists.
    • Legal right to work in the UK.
    • Extensive use of GP clinical systems and linked software to update and store data in line with practice policy to ensure records are up to date and available…
    • Clearly explain the ordering and delivery process and ensure patients understand the next steps.
    • Contact patients following missed deliveries and advise them of…
    • You’ll manage a high volume of inbound and outbound calls, emails, and webchats, booking appointments and offering solutions where needed.
    • Assist appointment clerks with scheduling of appointments and sending letters.
    • Request patients’ hospital medical notes, if required.
    • In this vital role, you will manage the front desk operations, coordinate appointments, and ensure a smooth flow of daily activities within our busy optical…
    • The role involves both face-to-face and telephone work plus a range of administration tasks.*.
    • Medical Receptionist Vacancy - part time position (12 month fixed…
    • Booking, confirming and rearranging appointments.
    • Working closely with our clinical and Treatment Coordinator teams.
    • Paid training and career development.
    • Job Types: Full-time, Part-time, Permanent.

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Patient Support Coordinator - 12 months fixed term
Medichecks
Nottingham NG13 8GF
•
Hybrid work
£25,998 a year
Fixed term contract, Temporary, Full-time
Apply on company site

Job details

Here’s how the job details align with your profile.

Pay

£25,998 a year

Job type

Fixed term contract
Temporary
Full-time

Benefits

Pulled from the full job description
Free parking
Company pension
Paid volunteer time
Free flu jabs
Work from home
Enhanced maternity leave
Enhanced paternity leave

Full job description

The Role: Patient Support Coordinator (12 month fixed term)

The Team: Patient Support

Hiring Manager: Senior Patient Support Manager

Location: Hybrid* Head Office – Bingham

About Leger

We’re on a mission to transform men’s health through identifying and treating testosterone deficiency and associated conditions. For too long, men have put up with symptoms of low testosterone, not realising that treatment is available. Leger has been leading the way in testosterone replacement therapy since 1999.

Now, as part of the Medichecks’ family, we are entering the next stage of our development and are seeking to scale our services for eligible men. We provide a medically led, evidence-based, straight-talking service driven by specialist doctors and clinicians.

Purpose of the Role

The Patient Support Coordinator provides support both to our patients and internally to our clinician team, delivering an exceptional service for our patients. The Patient Support Coordinator communicates with our patients on our omni- channel platform via email and voice, handling all service queries, and triaging communications to the right teams where appropriate. The Patient Support Coordinator manages all administration to ensure a smooth and efficient operation.

Key Responsibilities

Patient support

  • Communicating effectively, providing first point of contact for our patient’s enquiries via email and phone.
  • Handling all enquiries efficiently, providing accurate information about our products and services, and striving for first time resolution.
  • Contacting patients at the request of the clinical or finance team.
  • Delivering sales through service and contributing to the growth of Leger, by providing information and guidance to new patients on how the service works, establishing their needs, and guiding them to the most appropriate option.
  • Case management to take ownership of resolving complaints and/or escalating issues to the appropriate teams, ensuring a positive resolution.
  • Compliance to CQC policy and protocol.
  • Application of safeguarding.
  • Handling patient data in accordance with the GDPR.
  • Compliance with all regulatory standards and internal standard operating process.

Administration

  • Action new patient enquiries, creating tasks for the clinical team, and inviting the patient to book a consultation.
  • Setting up patient accounts in the patient database and Zendesk and keeping patient records up to date e.g. GP details.
  • Sending patient consent questionnaires post consultation for proposed prescriptions.
  • Ensuring patients return blood results and background information ahead of their consultation.
  • Rearranging patients’ appointments if blood results have not been returned by them in time for their consultation.
  • Arranging travel letters at the patients request.
  • Identify where medication reviews and other aspects of patient care are due and help organise this work.

Blood Test Administration

  • As instructed by the clinical team, contacting patients to advise on required blood tests.
  • Ordering blood tests in Plasma once payment has been received.
  • Uploading completed blood test PDF’s into Semble.
  • Inputting blood test results data into the patient’s results chart.
  • Setting tasks for the clinical team to review results.
  • Reviewing eligibility blood results and advise on follow-up tests/consultations following SOP.

Key skills

  • Thorough knowledge of products and services.
  • Applied knowledge and awareness of operating within a CQC accredited healthcare organisation.
  • Excellent verbal and written communication ability.
  • Ability to handle difficult and/or vulnerable patients.
  • Problem solving complex queries.
  • Planning and organisation
  • Communication with other teams.
  • Multi-tasking, and prioritising own workload to meet service levels.
  • Attention to detail.

Job Types: Full-time, Temporary, Fixed term contract

Pay: £25,998.00 per year

Benefits:

  • Company pension
  • Enhanced maternity leave
  • Enhanced paternity leave
  • Free flu jabs
  • Free parking
  • On-site parking
  • Paid volunteer time
  • Work from home

Work Location: Hybrid remote in Nottingham NG13 8GF

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