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Medical Receptionist jobs in Liverpool

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    • Assist patients in scheduling appointments, follow-ups, and referrals to specialists or community resources.
    • Your proactive approach and excellent communication…
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    • Welcoming and assisting patients both face‑to‑face, over the phone or using our online triage system.
    • Familiarity with EMIS Web or similar clinical systems.
    • The Practice clinical system is SystmOne and previous experience of this system is essential.
    • Due to increasing patient list size 2x Receptionist/Administrator…
    • No previous medical experience is required — if you have a strong background in customer service and a passion for helping people, we will provide full training…
    • Customer service 2 years (required).
    • Oversee the appointment book to ensure no appointment slots are unfilled.
    • Liaise with the triage GP.
    • Perform clerical tasks such as answering phone calls, scheduling appointments, and managing patient records.
    • Utilize online booking systems to manage financial…
    • Taking payments and booking follow up appointments using a clinic management software program.
    • Telephone calls incoming and outgoing including rescheduling…
    • You will manage appointment scheduling, handle administrative tasks, and support the smooth operation of the medical practice.
    • Answer phone calls, providing information, scheduling appointments, and addressing inquiries.
    • As the first point of contact, you will handle patient…
    • The role combines reception, customer service, administration, and patient signposting to improve access to care while supporting the clinical team.
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    • Patient liaison – booking appointments, billing, receipting, empathy with patients is paramount.
    • MUST have prior reception experience.
    • Previous NHS administrative experience, including the use of medical terminology essential.
    • Willingness to undertake ongoing training to understand medical…
    • Undertake general reception and administrative duties, including booking appointments, processing patient requests, and maintaining accurate patient records.

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Job Post Details

Registered Healthcare: Patient Care Navigator (NMC/HCPC) - job post

Cosmetic Surgery of the Royal Liver Building
Georges Pier Head, Liverpool L3
£28,000 - £34,000 a year - Full-time

Job details

Pay

  • £28,000 - £34,000 a year

Job type

  • Full-time

Location

Georges Pier Head, Liverpool L3

Benefits

Pulled from the full job description

  • Referral programme
  • Employee mentoring programme
  • Employee discount
  • Free fitness classes
  • Cycle to work scheme

Full job description

Job Overview

Patient Care Navigator (Clinical)

Join our dynamic healthcare team as a Patient Care Navigator (Clinical), where you will play a vital role in guiding patients through their healthcare journey with compassion, clarity, and efficiency. In this energetic position, you will serve as a key point of contact for patients, helping them access the services they need while coordinating care across multiple departments. Your proactive approach and excellent communication skills will ensure a seamless experience for patients, empowering them to take charge of their health with confidence. This paid position offers an exciting opportunity to make a meaningful difference in patient lives while developing valuable healthcare navigation skills.

Responsibilities

  • Act as the primary point of contact for patients, providing guidance and support throughout their care process
  • Assist patients in scheduling appointments, follow-ups, and referrals to specialists or community resources
  • Coordinate communication between patients and healthcare providers to ensure clarity and timely updates
  • Maintain accurate patient records and documentation within electronic health record systems
  • Provide information about treatment plans, medication instructions, and available support services
  • Support administrative tasks such as managing office correspondence, data entry, and appointment reminders
  • Foster a welcoming environment by addressing patient questions and concerns with professionalism and empathy

Qualifications

  • Prior office experience is preferred to effectively manage administrative duties and patient interactions
  • Strong organizational skills with the ability to multitask in a fast-paced environment
  • Excellent verbal and written communication skills to clearly convey information and build rapport with diverse patient populations
  • Demonstrated ability to work independently while collaborating effectively with healthcare teams
  • Compassionate attitude with a focus on patient-centered care
  • Ability to adapt quickly to changing priorities and handle sensitive information discreetly
  • Clinical Training /Qualifications
  • **Advtange of previous governance experience

This role is ideal for motivated individuals eager to contribute to improved patient outcomes while gaining hands-on experience in clinical care coordination. We value energetic team players who are committed to making a positive impact every day!

Pay: £28,000.00-£34,000.00 per year

Benefits:

  • Cycle to work scheme
  • Employee discount
  • Employee mentoring programme
  • Free fitness classes
  • Referral programme

Work Location: In person

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