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    • Support and potentially participate in aspects of clinical trial administration and coordination, gaining exposure to research activities.
    • As the first point of contact for our patients, you will play a key role in delivering excellent customer service while supporting the smooth day-to-day running…
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    • Booking and amending appointments, answering the phone, updating patient records.
    • Supporting the Practice Manager and clinical team with the smooth running of…
    • Coordinate pathology centre bookings and follow-up appointments.
    • Manage the lead doctor diary and appointment scheduling.
    • Booking appointments for surgeries using the computer system.
    • 2.1 Carry out relevant clerical and reception duties as required e.g. answering the telephone,…
    • Book, cancel and rearrange appointments.
    • Help optimise clinician diaries and fill available appointments.
    • Enjoys being part of a busy Front of House environment…
    • Confident carrying out both clinical nursing and reception duties.
    • If you are an experienced GDC-registered Dental Nurse who enjoys both clinical and patient-…
    • Manage patient appointments efficiently, balancing scheduling needs and patient preferences.
    • In this vital role, you will serve as the first point of contact…
    • Coordinate patient appointments and ensure timely follow-up on care plans.
    • Excellent communication skills, both written and verbal, with a focus on customer…
    • It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics.
    • Salary - £27,000 plus Bonus*.
    • Scheduling all appointments with the appropriate provider using the booking system.
    • Checking of the priority list regularly to see if any requests can be…
    • Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and…
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    • Booking and amending appointments, answering the phone, updating patient records.
    • Supporting the Practice Manager and clinical team with the smooth running of…
    • Schedule patient appointments in accordance & effectively managing the diaries of our clinical team; all through our software system, Dentally.
    • They will be required to handle all telephone, email and social media enquiries from potential clients.
    • They should be organised and maintain a firm handle of…

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nhs receptionist
Medical Secretary/PA
From £30,000 a year
Full-time

Job details

From £30,000 a year
Full-time
London W1G

Full job description

About Dementech

At Dementech, we specialise in treating neurological disorders for both adults and children. Our strong links with universities enable us to participate in cutting-edge medical and clinical trials, ensuring we remain a state-of-the-art clinic offering the latest treatments and diagnostic solutions.

We are now offering a motivated individual the opportunity to take a strategic step forward in their career and grow with a prominent, forward-thinking company.

Key Responsibilities

  • Manage all filing, scanning, and documentation efficiently.
  • Process patient payments accurately.
  • Copy and prepare doctor reports on clinic letterhead.
  • Act as a key liaison between GPs, practices, and Dementech, ensuring strong communication and collaboration.
  • Identify and monitor key customers, helping to strengthen patient and GP loyalty.
  • Handle patient enquiries and complaints professionally, ensuring prompt and satisfactory resolution.
  • Assist colleagues with workload overflow to support smooth clinic operations.
  • Research and understand the healthcare market and competition to identify emerging opportunities.
  • Maintain the highest standards of confidentiality at all times.
  • Support and potentially participate in aspects of clinical trial administration and coordination, gaining exposure to research activities.

Working Pattern

  • Willingness to work late shifts (up to 22:30 on weekdays).
  • Regular Saturday work as part of a balanced workweek (not additional days).

What We’re Looking For

We need someone who is:

  • A fast learner with strong adaptability in a dynamic environment.
  • Highly organised, proactive, and detail-oriented.
  • Comfortable working under pressure and supporting a busy team.
  • Skilled at problem-solving, with the ability to propose innovative solutions.
  • Professional in communication, with the ability to build strong relationships with both patients and healthcare professionals.
  • Ambitious and motivated to grow with Dementech, with an interest in contributing to clinical trial work as the clinic develops.

Why Join Us?

This is an excellent opportunity to:

  • Develop your skills in a fast-paced, innovative healthcare setting.
  • Gain exposure to both clinical and strategic aspects of healthcare delivery.
  • Work alongside leading specialists in neurology and be part of a clinic that is shaping the future of neurological care.
  • Build experience in the administrative and operational side of clinical trials, a valuable step for career progression in healthcare and research.

Now the job not only looks operational/administrative but also offers a development pathway into research and trials, which will appeal to ambitious candidates.

Job Type: Full-time

Pay: From £30,000.00 per year

Ability to commute/relocate:

  • London W1G: reliably commute or plan to relocate before starting work (required)

Experience:

  • Secretary/Administrative work: 5 years (required)

Language:

  • English (required)

Work authorisation:

  • United Kingdom (required)

Location:

  • London W1G (preferred)

Work Location: In person

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