Medical Receptionist jobs in London EC3A

About us:

Mayfair Practice is a small, long-standing aesthetic clinic in the heart of Mayfair, offering a professional, personal and welcoming experience to our patients.

We are a close-knit team who take pride in providing a high standard of care and service. We work closely together, support one another and aren't afraid to roll up our sleeves and get stuck in. Everyone plays an important part in keeping the practice running smoothly.We are looking for a friendly, organised and proactive Receptionist who takes pride in their work, has excellent attention to detail and knows how to use their initiative.

We need someone who learns quickly, thinks on their feet and anticipates what needs doing, rather than waiting to be instructed at every step.

The role:

As the first point of contact for our patients, you will play a key role in creating a seamless, professional and welcoming experience.

Your responsibilities will include:

Reception & Patient Experience

• Welcoming patients, offering refreshments and maintaining an immaculate, welcoming reception.
• Managing appointments, patient check-ins, confirmations, rescheduling and cancellations.
• Managing appointment flow and deposits in line with practice policies.
• Handling telephone and email enquiries professionally and efficiently.

IT, Systems & Administration

• Managing patient records, correspondence and documentation using our clinic systems.
• Learning and confidently navigating software including Semble (clinic management) and Dojo (payments). Training will be provided, but the ability to pick up new systems quickly and independently is essential.
• Processing invoices, payments and secure payment links, ensuring accurate records.
• Scanning, uploading and filing patient documents.
• Coordinating communications between patients, doctors and external providers, including laboratories and clinical waste services.

Practice Operations

• Preparing the clinic at the beginning of the day and securing it at the end.
• Maintaining clean, tidy and well-stocked reception and shared areas.
• Managing post, parcels, deliveries and ordering supplies.
• Preparing equipment for clinics and ensuring iPads and other devices are ready to use.
• Taking ownership of the day-to-day details that keep the practice running smoothly.

The person we're looking for

We are looking for someone who is:

• Tech-savvy and quick to learn: Highly confident with computers, comfortable navigating software and able to pick up unfamiliar systems quickly. Being IT literate is not enough; you must be able to learn by doing and work confidently with technology.
• Proactive and resourceful:Someone who uses initiative, spots what needs doing and acts without waiting to be told.
• Organised and detail-oriented: Able to manage competing priorities while maintaining accuracy, particularly with patient records and payments.
• Independent and accountable: Takes ownership, follows tasks through and can be trusted to work without constant supervision.
• Friendly and professional:Warm, approachable and confident, with an understanding of discretion in a private healthcare setting.
• A genuine team player:Happy to help wherever needed and take pride in maintaining high standards.

Previous experience in a receptionist, front-of-house or administrative role is essential. Experience in a private healthcare, medical or aesthetic clinic would be advantageous.Above all, we value attitude, initiative, adaptability and the ability to learn quickly.

What we offer:

• Salary from £30,000, depending on experience.
• Cmopany Pension
• Staff discounts on aesthetic treatments and skincare.
• Training and ongoing development.
• A friendly, supportive working environment.

How to apply: If you are switched-on, tech-confident and organised, and enjoy taking ownership, learning new things and being part of a small, supportive team, we would love to hear from you. Please submit your CV along with brief answers to the following questions:

• Technology: Tell us about a time you had to learn a completely new computer system or software. How quickly did you pick it up?
• Initiative: Give an example of when you noticed something needed doing and took responsibility without being asked.
• Independence: How do you approach your workload when your manager is busy or unavailable?
• Problem-solving: If you encountered a problem with a booking system or administrative process, what would you do?
• Organisation: How do you ensure tasks aren't forgotten when managing several things at once?

Appointment is subject to satisfactory pre-employment checks and references.

Pay: From £30,000.00 per year

Benefits:

• Company pension
• Employee discount
• Free flu jabs
• Store discount

Work Location: In person