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Medical Receptionist jobs in London SW10

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    • Experience handling appointments, bookings and patient or customer enquiries.
    • Oversee appointment scheduling, patient registration, invoicing and end-of-day…
    • Full training will be given.
    • Job Types: Part-time, Contract, Permanent.
    • Egham TW20 9QN: reliably commute or plan to relocate before starting work (preferred).
    • The role is suitable for someone who is able to demonstrate that they can deal with a high volume of work whilst maintaining a keen eye for detail and accuracy.
    • The candidate must be able to scan, have good IT skills, analyse and read code data into patients’ records working closely with the clinical and admin team.
    • Support reception duties when required, including answering calls, booking appointments, greeting patients, and managing the patient journey.
    • Follow up with assigned GPs on Death Reporting ensuring the spreadsheet is completed in a timely manner before the clinical meetings each week.
    • Customer service: 2 years (required).
    • Excellent communication skills, both in person and on the telephone.
    • 35-40 hours a week, hours will vary depending on the…
    • Manage appointments, confirmations, recalls, and cancellations efficiently.
    • Process payments and deal with billing enquiries professionally.
    • We are seeking an experienced and polished Senior Dental Receptionist to support our Reception Manager in the daily operations of both front and back office…
    • Using clinical systems and digital tools to update records accurately.
    • Assisting the wider practice team to ensure smooth day‑to‑day operations.
    • Book, amend, and cancel appointments using the practice clinical system.
    • Interest in working with people and in service of patients.
    • Audio typing and preparation of clinic letters, reports and other clinical correspondence, including interpreting and summarising test results and physical…
    • Essentially your role is to help navigate a patient through their journey with kindness and care.
    • Part-time hours: Min 20 hours per week, hours to be discussed.
    • Manage patient appointments and scheduling using the practice management system.
    • Support the clinical team with administrative support as required.
    • Making appointments on EMIS, by processing appointment requests for today, future appointments from patients in person and on the telephone.

Job Post Details

Clinic Coordinator - job post

Surrey Park Women's Clinic
3.0 out of 5 stars
2, Stirling Road, Guildford GU2
£27,000 a year - Permanent, Full-time

Job details

Pay

  • £27,000 a year

Job type

  • Permanent
  • Full-time

Location

2, Stirling Road, Guildford GU2

Benefits

Pulled from the full job description

  • Annual leave
  • Employee discount
  • Company pension
  • Health & wellbeing programme
  • Cycle to work scheme
  • Car scheme

Full job description

About Us

JD Healthcare Group is one of the UK's leading fertility and reproductive healthcare providers, operating brands including London Women's Clinic, Surrey Park Women's Clinic, London Egg Bank, London Sperm Bank, KindIVF and Elective Egg Freezing across approximately 20 clinics nationwide. Since 1985, we've supported individuals and families on some of the most significant journeys of their lives. Our clinics combine clinical excellence with warmth and humanity — and the people who run them make all the difference.

About the Role

As a Clinic Coordinator for Surrey Park Women's Clinic, you'll take on front-of-house operations, ensuring every patient, visitor and partner who comes through our doors receives a consistently exceptional experience. You'll be part of the reception team, manage patient queries, and work closely with clinic management to keep day-to-day operations running smoothly and to the highest standards. It's the kind of role where no two days are identical, and where your organisational skills and natural warmth will genuinely shape the patient journey. If you thrive in a fast-paced, people-focused environment and want your work to carry real meaning, we'd love to hear from you.

What You Will Do

  • Act as the first point of contact for reception-related queries and ensuring a welcoming, well-organised patient environment at all times
  • Support with all new potential patients via the website and/or patient enquiries via the telephone, and to record all necessary information on our CRM platform.
  • Oversee appointment scheduling, patient registration, invoicing and end-of-day financial reporting with accuracy and efficiency
  • Manage patient queries and bookings
  • Coordinate stock control for reception and clinic supplies, ensuring timely ordering and inventory management

What We Are Looking For

Essential

  • Excellent interpersonal and communication skills, with a natural ability to create a welcoming, calm environment for patients and colleagues
  • Confident user of Microsoft Office (Outlook, Word, Excel, Teams), patient management systems, CRM platforms and electronic medical records (EMR)
  • Strong ability to manage multiple priorities simultaneously, maintaining accuracy and meeting deadlines in a busy clinic setting
  • A patient-focused approach — friendly, empathetic and responsive at every stage of the patient journey

Desirable

  • Previous experience in a receptionist, front-of-house or customer service role, ideally within healthcare or a private clinic setting
  • Experience handling appointments, bookings and patient or customer enquiries
  • Familiarity with payment processing and basic financial administration
  • Exposure to fast-paced, customer-focused environments with high service standards

What We Offer

  • 32 days annual leave including bank holidays
  • Life assurance
  • Pension plan
  • Workplace Nursery Scheme
  • MyGym discounts
  • Staff treatment discounts
  • EV Car Scheme and Cycle2Work
  • Perkbox benefits platform
  • Health and wellness programmes
  • Ongoing learning and development opportunities

Inclusive of Saturday's with one day off during the week

Equal Opportunities: JD Healthcare is an Equal Opportunities employer. We are committed to diversity and inclusion and encourage applications from all backgrounds.

Pay: £27,000.00 per year

Application question(s):

  • Are you able to work Saturdays weekly?

Experience:

  • Front desk: 1 year (required)
  • Administrative: 1 year (required)
  • Cash handling / Invoicing: 1 year (required)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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