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Medical Receptionist jobs in Malvern

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    • As a Receptionist / Administrator you will be expected to provide a consistent point of contact for both patients and staff, with the aim of enabling patients…
    • Manage incoming calls, schedule appointments, and handle patient inquiries effectively.
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    • Managing enquiries from patients, carers and professionals; providing non-clinical help and advice; and utilising experience and knowledge to identify when…
    • Administering clinics, managing appointments and patient records.
    • Processing patient new referrals on system.
    • Processing patient new referrals on system.
    • The successful candidate will provide administrative support to the branch, clinicians and management teams, maintain electronic clinical records, coordinate…
    • As a key member of the team, you will provide flexible support wherever needed, including helping the front-of-house team during busy periods and stepping into…
    • Ensuring confidentiality and data protection are observed at all times.
    • Providing a high standard of customer service.
    • Keep computer databases up to date.
    • The role spans patient contact and appointment management, processing clinical correspondence and referrals, clinical coding and workflow, summarising and…
    • Book, amend and cancel appointments using the clinical system.
    • Record procedures accurately within the clinical system.
    • Maintain confidentiality at all times.
    • To address inquiries analysing information to effectively resolve issues for patients, carers, health professionals, and internal and external stakeholders,…
    • You will also work alongside the management team to coordinate with families, healthcare professionals and external agencies, handle enquiries, schedule…
    • Answer incoming phone calls promptly, directing inquiries or scheduling requests appropriately.
    • Ability to remain calm under pressure and handle sensitive…
    • To ensure all customer visits are allocated, to recruit suitable Care and Support Workers and to maintain appropriate office procedures.
    • Our appointments can be emotionally demanding, and clients often need reassurance as well as practical help.
    • Explain treatment sheets and supplement protocols…

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Job Post Details

Receptionist/Administrator - job post

Upton Surgery
Worcester WR8 0QL
£12.71 an hour - Permanent, Part-time, Full-time

Job details

Pay

  • £12.71 an hour

Job type

  • Part-time
  • Permanent
  • Full-time

Location

Worcester WR8 0QL

Benefits

Pulled from the full job description

  • Company pension
  • On-site parking

Full job description

Upton Surgery is a friendly, forward thinking General Practice with onsite NHS Community staff and Social Care staff. We have a holistic, integrated care approach for our 12,200 patients. We are a training practice with 6 GP partners. Located just 10 minutes from junction 1 of the M50, 15 minutes from Worcester and Malvern. 10 minutes from Tewkesbury and 30 minutes from Cheltenham.

We are seeking to employ a motivated Receptionist / Administrator with exceptional customer focus to support our developing triage and care navigation roles as part of our busy Reception Team and supporting our admin teams.

The successful candidate will utilise their well-developed communication skills to provide excellent customer service for our patients and to support the staff in a Primary Care setting. IT skills are required for daily use of clinical systems (Emis Web / Docman / Accurx / Abtrace / Microsoft & X-on).

Permanent post – This position is offered without a set designation of part-time or full-time.

Hours: TBC with successful applicant

Full NHS pension rights apply.

To provide an efficient and effective reception, clerical and administrative support service to the surgery team in accordance with relevant policies and procedures.

To use skills, knowledge and experience to support the practice provide excellent patient care.

As a Receptionist / Administrator you will be expected to provide a consistent point of contact for both patients and staff, with the aim of enabling patients to get the right coordinated support, at the right time to help manage a wide range of needs. This will include working alongside our GPs assisting them in triaging patients, providing active signposting to a range of statutory and voluntary sector services which are often complex and difficult to navigate.

This job description is not intended to be an exhaustive list of duties but to give a guide to the objectives and responsibilities of the post. It will be reviewed in line with any organisational change and annually as part of the appraisal process.

Job Types: Full-time, Part-time, Permanent

Pay: £12.71 per hour

Benefits:

  • On-site parking

Work Location: In person

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