Medical Receptionist jobs in Malvern

Are you organised, welcoming and confident working in a busy environment?

We are expanding our Primary Care staff bank and are looking for reliable and enthusiastic administrators to support a growing range of Primary Care services, projects and new initiatives.

This is an excellent opportunity for someone with reception, customer-service or administrative experience who would like flexible work while contributing to patient care. Previous healthcare experience would be helpful, but it is not essential for every bank position. What matters most is that you are professional, accurate, compassionate and willing to learn.

About the role

As a Primary Care Administrator, you will provide essential reception and administrative support to patients, clinicians and operational teams. You may work across a variety of services, including:

• urgent and same-day Primary Care services;
• Primary Care assessment or streaming units;
• enhanced-access services;
• evening and weekend clinics;
• vaccination and screening programmes;
• community and outreach clinics;
• health-inequality initiatives;
• long-term-condition programmes; and
• new Primary Care pilots and service developments.

What you will be doing

Depending on the assignment, your responsibilities may include:

• welcoming patients and providing a professional reception service;
• confirming patient details and completing registration processes;
• using EMIS and other approved clinical or administrative systems;
• managing telephone and face-to-face enquiries;
• supporting safe and efficient patient flow;
• keeping clinicians informed about arrivals, delays and waiting patients;
• reconciling expected referrals against patients who arrive;
• escalating concerns about long waits, capacity, non-arrivals or patient welfare;
• preparing reception areas and completing opening and closing checks;
• maintaining accurate activity logs, trackers and service data;
• handling documents and confidential information securely;
• following system-downtime and business-continuity procedures;
• supporting patients who require reasonable adjustments or communication assistance; and
• reporting incidents, near misses and operational concerns through the appropriate process.

This is a non-clinical role. You will not be expected to assess patients, provide clinical advice or make decisions about clinical priority.

What we are looking for

You will need:

• experience in an administrative, reception, call-handling or customer-service role in an NHS environment;
• good written and verbal communication skills;
• confidence using computers, email and standard office applications;
• experience in a GP practice, Primary Care service, community service, urgent-care service or hospital;
• experience using EMIS or another clinical system;
• accurate data-entry and record-keeping skills;
• the ability to remain calm and organised in a busy environment;
• a professional and compassionate approach to patients and colleagues;
• an understanding of confidentiality and appropriate professional boundaries;
• the ability to follow procedures and escalate concerns promptly;
• reliability, punctuality and flexibility; and
• willingness to complete mandatory and service-specific training.

It would be an advantage if you have

• experience using Docman, Surgery Connect or similar platforms;
• knowledge of NHS or Primary Care administrative processes;
• experience supporting clinics, appointment services or patient flow; or
• previous bank, temporary or multi-site working experience.

You do not need to hold every desirable skill. We are looking to build a varied bank and welcome applicants with transferable experience from other sectors.

What we can offer you

• Flexible working that can fit around other commitments.
• Opportunities to work across a variety of Primary Care services.
• A structured induction and access to relevant training.
• Service-specific briefings before deployment.
• Opportunities to develop experience using Primary Care systems.
• The possibility of developing additional competencies and accessing a wider range of shifts.
• Support from clinical, operational, workforce and administrative colleagues.
• The opportunity to contribute to new and innovative models of patient care.

Training and pre-employment requirements

Successful applicants will be required to complete relevant pre-employment checks and mandatory training. Depending on the assignment, this may include:

• information governance and data security;
• adult and child safeguarding;
• infection prevention and control;
• equality, diversity and human rights;
• fire, health and safety training;
• conflict resolution;
• emergency-awareness training;
• clinical-system training;
• business-continuity and downtime arrangements; and
• local site induction.

Access to particular shifts will depend on your completed training, system access and local competency record.

Flexibility and availability

Bank work is offered according to service need, and shifts are not guaranteed. Assignments may be available at different locations and at different times, including evenings and weekends. We are offering fixed term contracts for this role.

Interested?

If you are an organised, dependable and patient-focused administrator who would like to support the development of flexible Primary Care services, we would be delighted to hear from you.

Pay: £12.71-£13.52 per hour

Work Location: In person