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Medical Receptionist jobs in Merseyside

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    • Booking, amending, and managing patient appointments.
    • Handling prescription requests, correspondence, and clinical documentation.
    • Pay: £12.71 per hour.
    • Liaise with operations, governance and theatre to ensure reception processes support clinical safety.
    • Oversee daily reception operations to ensure patients are…
    • We aim to provide the highest quality of dental care and therefore ensure our staff have access to a very high standard of materials and equipment.
    • This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made…
    • View all Gladstone Medical Centre jobs - Birkenhead jobs
    • Salary Search: Receptionist salaries in Birkenhead
    • We are looking for someone who genuinely enjoys working with people and takes pride in delivering excellent patient care.
    • Hours:* 37.5 hours per week.
    • Delivery is primarily via virtual consultations (video and telephone), with face-to-face appointments available when required.
    • Monitor cancellations, failed appointments and short notice availability.
    • Monitor clinicians diaries to ensure appointments are being utilised effectively.
    • General administrative and reception duties; such as booking appointments on our computer system, dealing with practice emails and patient enquiries.
    • Observing employee performance and paperwork to ensure that department procedures and standards are followed.
    • You will also be responsible for clinic management…
    • Customer service 2 years (required).
    • Oversee the appointment book to ensure no appointment slots are unfilled.
    • Liaise with the triage GP.
    • The position is part time which may from time to time involve evenings and weekends as needed.
    • Expected hours: No less than 20.0 per week.
    • Manage all administrative tasks including scheduling appointments, maintaining patient records, and handling correspondence with efficiency and professionalism.
    • Diary Management: Efficiently optimise appointment scheduling, confirm appointments and coordinate with colleagues for effective diary management.
    • Ensure the tracking system for new patients’ medical records is accurately maintained.
    • Report any problems/concerns to the clinician and ensure that follow up…
    • Filing and extracting medical records and any documents relating to medical records, to include the scanning of letters and automated filing of pathology…

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Job Post Details

Administrative Assistant - General Practice
Primary Care Knowsley
Knowsley L34
£12.71 an hour
Part-time, Permanent, Full-time
Apply now

Job details

£12.71 an hour
Referral programme, Employee discount, Sick pay, Free parking, Company pension, Private medical insurance, Health & wellbeing programme, On-site parking
Part-time, Permanent, Full-time
Rotating shift, Monday to Friday
Knowsley L34

Full job description

Administrative Assistant – General Practice - Overview

We are seeking a dedicated and compassionate Administrative Assistant to join our team at Primary Care Knowsley. As part of our practice team, you will provide vital administrative and patient-facing support to ensure our services run smoothly and efficiently. You will be the first point of contact for patients, offering a professional and welcoming service while helping them access the care they need.

This role requires excellent communication skills, strong organisational ability, and the professionalism to manage sensitive information in line with NHS and CQC standards.

Key Responsibilities

  • Welcoming and assisting patients in person, by phone, and via digital channels.
  • Booking, amending, and managing patient appointments.
  • Supporting the smooth flow of patients through the practice, helping to reduce waiting times and improve access.
  • Providing care navigation: assessing patient needs at first contact and signposting them to the most appropriate clinician, service, or external organisation (e.g. pharmacy, community services, social prescribing).
  • Completing accurate data entry, including patient registrations, updates, and referrals.
  • Handling prescription requests, correspondence, and clinical documentation.
  • Maintaining patient confidentiality at all times in line with GDPR and NHS information governance policies.
  • Providing administrative support to clinical and management staff, including scanning, filing, and updating electronic patient records.
  • Supporting practice compliance by following health and safety, safeguarding, and infection prevention procedures.

Skills and Experience Required

  • Strong communication and interpersonal skills, with the ability to build rapport with patients and colleagues.
  • Excellent attention to detail and accuracy.
  • Previous experience in a customer-facing or patient-facing role, ideally within healthcare or social care.
  • Administrative or clerical experience in a busy environment.
  • A proactive approach to problem-solving and workload management.
  • Confident IT skills, including use of Microsoft Office and clinical systems (e.g. EMIS, SystmOne) – training provided.
  • Ability to work flexibly and adapt to changing priorities.
  • Strong organisational skills and the ability to work both independently and as part of a team.

Working Hours & Pay

  • Positions available: Full-time and Part-time.
  • Pay: £12.71 per hour.
  • Working hours: 08:00 – 18:30, Monday to Friday (rotational shifts within this timeframe).

Why Join Us?

You will be joining a supportive and forward-thinking primary care team committed to providing high-quality, patient-centred care. As an Administrative Assistant, you will play an essential role in ensuring patients receive the right care at the right time, while also supporting the practice to meet its NHS and CQC responsibilities.

Job Types: Full-time, Part-time, Permanent

Pay: £12.71 per hour

Benefits:

  • Company pension
  • Employee discount
  • Free parking
  • Health & wellbeing programme
  • On-site parking
  • Private medical insurance
  • Referral programme
  • Sick pay

Experience:

  • Data entry: 1 year (required)
  • NHS: 1 year (preferred)
  • telephone: 1 year (required)
  • customer or patient service: 1 year (required)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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