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Medical Receptionist jobs in Newcastle upon Tyne

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    • Diary Management: Efficiently optimise appointment scheduling, confirm appointments and coordinate with colleagues for effective diary management.
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    • We transcribe thousands of important medical letters, provide a lease car service to keep people on the move, and ensure suppliers are paid on time.
    • Duties will include processing referrals into the service, maintaining an electronic patient record system, maintaining spreadsheets, diary management, typing…
    • Enjoys working with people and providing excellent patient care.
    • Managing appointments, maintaining the practice diary and arranging patient follow-ups.
    • Are you able to work 24 hours per week, Monday to Friday, with flexible shifts between 7.30am and 7.30pm, including both early and late shifts?
    • To provide a reliable, efficient and timely service to ensure we exceed patient expectations at every visit and provide a first-class customer experience.
    • Working alongside experienced colleagues, you will provide administrative and 'virtual' reception support to help ensure patients, consultants, insurers and…
    • Communicates with patients regarding appointments and admissions at the request of the medical team.
    • Making ad hoc appointments and requesting clinic builds.
    • Keep appointments running smoothly and efficiently so everything flows well for the team.
    • As a receptionist, you will provide outstanding customer service to…
    • *You will be encouraged to attended verified training courses paid for by the employer and given up to 2 days per year with full pay to do so with an allowance…
    • Schedule and coordinate consultations, treatment appointments and review appointments in line with clinician availability, clinical requirements and practice…
    • The role involves managing patient interactions both in person and over the telephone, making appointments, operating the practice recall system, and handling…
    • Strong communication skills, both face-to-face and over the phone.
    • Competitive pay - with opportunities to increase through training and development.

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Job Post Details

Clinic Coordinator - Newcastle
Audika_United_Kingdom
Newcastle upon Tyne NE1 5JF
£17,816 a year
Apply on company site

Job details

£17,816 a year
Newcastle upon Tyne NE1 5JF

Full job description

Clinic Coordinator

At Audika, the Clinic Coordinator provides exceptional customer service and a welcoming environment for all patients to our hearing centres.

We are looking for a Clinic coordinator to join our Newcastle hearing centres. This role will work across both Newcastle sites.

Salary: £17,816

Tuesday - 2pm to 5pm in Westgate

Wednesday - 9am to 5pm in Westgate

Thursday - 9am to 5pm in Grainger

Friday - 9am to 5pm in Grainger.

Key Responsibilities:

  • Diary Management: Efficiently optimise appointment scheduling, confirm appointments and coordinate with colleagues for effective diary management.
  • Support our hearing care professionals to provide exceptional customer care to our customer (or patients) in hearing centres, day clinics and during home visits.
  • Administration: Maintain customer records, adhere to GDPR regulations, and manage reporting tasks, including stock records.
  • Sales: Proactively promote the Wellness program, accessories, and care plans through positive customer engagement.
  • Customer Care: Prioritise premium service by warmly engaging with customers, promptly answering calls, and building strong relationships.
  • Branch Presentation: Uphold brand standards by maintaining cleanliness and displaying literature appropriately.

We are looking for an individual who possesses the following qualities:

  • A persuasive influencer with a friendly demeanour, good at achieving desired outcomes through positive interactions.
  • Self-motivated and competitive, driven to meet and exceed targets.
  • Logical and proactive, capable of navigating challenging situations with ease.
  • Personable and enthusiastic communicator with a strong focus on delivering exceptional customer service.

Ready to make a difference with your friendly and customer-centric approach? Join our team at Audika. For more information about Audika - About us | Learn about Audika Hearing Care Ltd.


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