Medical Receptionist jobs in North East Region

Patient Experience & Front of House Coordinator

Birtley Foot Clinic – Birtley, Gateshead

£13.50 per hour | 22.5 hours per week | Permanent

We're looking for a confident, friendly and proactive person to join our team at Birtley Foot Clinic for three days per week, 9am–5pm.

This is more than a traditional receptionist role.

You'll be the first point of contact for many of our patients and will play an important part in creating an excellent experience from their first enquiry through to their appointment.

You'll also help us grow the clinic by following up new enquiries, helping keep our clinicians' diaries busy and supporting our social media presence.

What you'll be doing

• Welcoming patients and managing our front desk
• Answering telephone calls, emails and online enquiries
• Booking and managing patient appointments
• Taking payments and carrying out general administration
• Contacting people who have enquired about our services
• Following up prospective patients who haven't yet booked
• Helping fill cancellations and gaps in our clinicians' diaries
• Reconnecting with previous patients where appropriate
• Responding to Facebook and Instagram messages
• Helping create and schedule social media content
• Capturing photographs and short videos of the clinic and team
• Helping promote clinic services and marketing campaigns

Most outbound calls will be to people who have already contacted the clinic, expressed an interest in treatment or previously attended. This is not a cold-calling role.

Who we're looking for:

We're much more interested in finding the right person than a particular employment background.

You should be:

• Warm, friendly and professional
• Very confident speaking to people on the telephone
• Comfortable making outbound calls and following up enquiries
• Naturally good at building rapport
• Proactive and able to use your own initiative
• Highly organised
• Comfortable working towards targets
• Confident using social media
• A strong written communicator with good spelling and attention to detail
• Comfortable learning new computer systems
• Someone who genuinely enjoys working with people

Experience in reception, customer service, sales, hospitality, private healthcare, dentistry or a similar environment would be an advantage, but isn't essential.

Experience creating social media content would also be beneficial.

Hours

22.5 hours per week – three days, 9am–5pm.

Tuesdays and Wednesdays, with the third day TBC.

There may occasionally be opportunities for additional hours to provide holiday or sickness cover.

Pay

£13.50 per hour

About us

Birtley Foot Clinic is an established and growing private podiatry clinic offering everything from routine foot care to specialist treatments for foot and lower-limb problems.

We're a busy and friendly team and place a strong emphasis on providing an excellent experience for our patients.

Full training will be provided, including support from an experienced member of our front-of-house team.

Applying

Please apply with your CV and a short covering note telling us a little about yourself and why you think you'd be a good fit for the role.

Please note, references will be contacted and a DBS check is mandatory for this role.

As part of your application, please tell us about any experience you have speaking with customers or patients on the telephone and whether you would be comfortable proactively calling someone who had enquired about one of our services.

Pay: £13.50 per hour

Expected hours: 22.5 per week

Benefits:

• Company pension
• Free parking

Education:

• GCSE or equivalent (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person