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    • Capture high-quality diagnostic scans for clinical interpretation, whilst communicating with the patients on the features and benefits of our technology.
    • Coordinate appointments, investigations, and follow-up actions.
    • Support patients to attend and engage with their healthcare appointments.
    • Working collaboratively with the wider admin and clinical team.
    • Flexible working pattern (1 to 5 days per week).
    • Clinical coding of patient records using EMIS.
    • Managing appointment scheduling and cancellations using the practice management system.
    • Handling incoming calls, responding to enquiries, and directing them…
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    • Using multiple IT systems simultaneously to support clinical and administrative processes.
    • Providing a warm, professional, and empathetic first point of contact…
    • FOH are on hand to assist with any day-to day incoming information within the clinic.
    • As Front of House (FOH) you are responsible for all persons coming through…
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    • Booking in appointments for patients.
    • Ability to remain calm under pressure and handle sensitive information discreetly.
    • Must have a NHS smart card.
    • Process personal, telephone and e-requests for appointments.
    • Support all clinical staff with general tasks as requested.
    • Process calling letters are requested.
    • The Practice is open Monday to Friday between 07.45-19.15, and the successful candidate will be expected to work on a rota basis and provide cover for these…
    • Flexible approach to meet service needs and ensure a stakeholder focused response.
    • Experience of working in a medical or primary care setting.
    • Manage appointment scheduling, confirmations, and cancellations.
    • Handle patient inquiries both in person and over the phone.
    • Duties can include, but are not limited to, greeting and directing patients, the effective use of the appointment system, booking appointments, the processing…
    • Duties include working on a busy reception desk, answering telephones – booking appointments and dealing with queries from patients and other healthcare…
    • Manage phone systems with professional phone etiquette to handle appointment inquiries and patient questions.
    • The ideal candidate will serve as the first point…
    • The postholder will work closely with Site Coordinators, managers, the Hub, PTA and other clinical and non-clinical teams to ensure that work moves effectively…

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Patient Advisor
Optical Express
·
3.1
53 Portland Street, Manchester M1
£27,000 a year
Permanent, Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Pay

£27,000 a year

Job type

Permanent
Full-time

Shift and schedule

Weekend availability

Benefits

Pulled from the full job description
Annual leave
Employee discount
Employee assistance programme
Company pension

Full job description

Job Title – Patient Advisor

Location - Manchester One, Portland Street

Hours: Full time, 40 hours (must be flexible to work weekends)

Salary: £27,000 per annum

Optical Express are the market leader in Vision Correction Surgery (Laser Eye Surgery and Premium Pay Intraocular Lens Surgery in the UK). As an entity, we treat more patients than all other private providers do put together. For close on twenty years, Optical Express have delivered in excess of 60% of premium pay Laser and Lens Replacement Vision Correction procedures in the UK and Ireland.

We are seeking Patient Advisors for our Manchester One clinic. This is a pivotal role in our business, with responsibility for delivering an outstanding and well-structured patient journey across our services. The role of a Patient advisor is to act as a support to our clinicians, whilst also carrying operational and commercial responsibilities.

Our Patient Advisors are the patients primary point of contact through all stages of the process from introduction to post operative follow up, they combine exceptional patient care and service delivery standards in line with high-end luxury purchases.

Main Responsibilities

  • Support Patients having vision correction surgery across all steps of patient pathway, building rapport and maintaining patient confidence.
  • Deliver warm, professional patient welcomes and manage first impressions.
  • Capture high-quality diagnostic scans for clinical interpretation, whilst communicating with the patients on the features and benefits of our technology.
  • Support in delivery of consultations for optometrists and/or Surgeons, in-clinic or virtual.
  • Close consultation process and schedule surgery and aftercare.
  • Manage payment, finance and administrative booking requirements.
  • Meet and exceed individual commercial KPIs.

Experience/requirements

  • Previous experience of a patient facing role
  • Excellent communication and interpersonal skills
  • High attention to detail and organisational skills
  • Proficient with use of digital and diagnostic technology
  • Experience within healthcare or high-end retail would be preferred.
  • Strong commercial awareness.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

  • State of the art, modern working environments
  • 33 days annual leave*
  • Free Laser Eye Surgery and Intraocular Lens Surgery
  • Free eye tests
  • Discounted prescription eye wear and sunglasses
  • Generous Optical Express friends and family discount scheme
  • Ongoing training and development opportunities
  • Pension scheme
  • Access to a range of exclusive offers, discounts and rewards
  • Employee Assistance Programme and Wellbeing Solutions/Support

INDP

Job Types: Full-time, Permanent

Pay: £27,000.00 per year

Benefits:

  • Company pension
  • Employee discount

Work Location: In person

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